1465 results found

1. Refresh Weave website OVERKILL

   Weave has recently begun to constantly log us out of the website. Logging back in is NOT a quick, one-step process either. While I'm on the phone with a patient and need to check if they have answered the COVID questions; I have to put them on hold to wait for Weave to catch up!

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   0 comments  ·  Desktop Client  ·  Delete…  ·  Admin →
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2. Auto texts to patients with upcoming appt and needs a health history update form link

   Auto texts go out annually using the CC Recall types for patients with appointments AND need their health history form updated with the link provided to the form. Another option would be to read each procedure and if the procedures listed in the appt has a HH (Health History), a text message goes out with the HH form link. There MUST be a way to send out a text with the HH link for patients with appointments in the next x days. :)

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   0 comments  ·  Forms  ·  Delete…  ·  Admin →
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3. Follow Up Task notifications

   Hi there!
   Not sure if this a bug but we've started utilizing the "Follow Ups" lists for patient and team member specific tasks however, the follow up notifications pop-up once a minute until dismissed (sometimes creating a notification queue that's 45+ msgs long).
   A single notification for a follow up task is sufficient until dismissed.
   Thanks!

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   0 comments  ·  Settings  ·  Delete…  ·  Admin →
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4. Mobile App Call Transfers / Park / User Status

   Transferring calls through the mobile app.
   Parking calls through the mobile app.
   Bluetooth capability for the mobile app.
   Setting current status for user (i.e. away, on lunch, out of office, etc.)

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5. Have phone settings restored after software updates

   When software updates are pushed to our Yealink handheld wireless phones, our ring tone goes back to the default ring. It appears, and I was told by a Weave rep, that any settings are restored to default. For example, we have auto-answer upon picking up headset turned off, but after a software update, the auto-answer is turned on. We'd like for our phones to have the settings saved and restored after software updates are pushed. Thank you.

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   3 comments  ·  Phones  ·  Delete…  ·  Admin →
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   Request Received  ·  AdminElaine Thompson (Product Manager, Weave) responded

   
   

6. AVIMark Integration Improvements

   I was just on a call to get my integration set up along with all the appt and recall reminders and online scheduling. After seeing the exacts, I am not able to move forward.. My current reminders/recalls/scheduling is fully integrated and even though the platform isn't as user friendly for me, it is better for my clients. Sending clients a "you are due for an appointment please schedule" but not being able to tell them what all they are due for to schedule it accordingly without sending 6+ text messages/emails is not ideal. Please let me know when the FULL Avimark integration is complete and I will move forward! Also the inability to determine if a number is text capable regardless of how it is listed in the software would be very helpful!

   I was just on a call to get my integration set up along with all the appt and recall reminders and online scheduling. After seeing the exacts, I am not able to move forward.. My current reminders/recalls/scheduling is fully integrated and even though the platform isn't as user friendly for me, it is better for my clients. Sending clients a "you are due for an appointment please schedule" but not being able to tell them what all they are due for to schedule it accordingly without sending 6+ text messages/emails is not ideal. Please let me know when the FULL… more

   4 votes

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   Under Review  ·  0 comments  ·  Integrations  ·  Delete…  ·  Admin →
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7. Employee Schedule

   It would be great to have an employee calendar that we can all make changes to in order to track who is working which days. That way if a trade is needed or a replacement is needed it can be posted or our office manager can be notified of a change in the daily schedule of employees. This would be super helpful for vacations as well.

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   Request Received  ·  0 comments  ·  Schedule  ·  Delete…  ·  Admin →
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8. Refund Payments show in Net Total

   When processing a Stripe credit card refund through Weave, it is very hard to keep the accounting aspect of it straight. When a report is opened in Invoices /payments I would expect to see the refund that was deducted on the Net total. Also, have it deducted from the Net total the day it was refunded, not the day the payment was originally taken.

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   1 comment  ·  Payments  ·  Delete…  ·  Admin →
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9. internal extension to extension recording

   I think it would be a wise feature to be able to record extension to extension calls. We thought this feature was part of weave but apparently its not. Would like to see this implemented.

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10. Payments

    Hello! I was chatting with Sadie on the chat and asking about some options on payments.

    She mentioned that there is no direct integration of the payments with Open Dental. It would be awesome if as soon as we took the payment, it would show up in the patient account on Open Dental. I was hoping to make a recommendation that that integration would be really helpful!

    Also, (and I am really new to this whole system so forgive my newness) it may also be really helpful if the system would for us to make the payment directly from the phone call in. Like if the patient calls in the weave app pulls up their balance, but when we click on the balance, it does not go directly to make a payment. It would be helpful if it went straight to that screen and auto populated the total due.

    We really appreciate all of your help and hope that our recommendations sound like something you might be interested in looking into. :) Thank you!!!!

    Hello! I was chatting with Sadie on the chat and asking about some options on payments.

    She mentioned that there is no direct integration of the payments with Open Dental. It would be awesome if as soon as we took the payment, it would show up in the patient account on Open Dental. I was hoping to make a recommendation that that integration would be really helpful!

    Also, (and I am really new to this whole system so forgive my newness) it may also be really helpful if the system would for us to make the payment directly from the… more

    4 votes

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    2 comments  ·  Payments  ·  Delete…  ·  Admin →
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11. update recall date in compulink

    We would love to have weave update compulink recall date.

    4 votes

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    0 comments  ·  Integrations  ·  Delete…  ·  Admin →
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12. Weave Portal Needs Major Help

    Please upgrade the Weave Admin Portal online. The Message Queue is basically useless. The usability of this feature is almost zero- why are the only two views Last Week and Current Week? Why can we not search by a date range or specific day? Right now the only way to see if messages are really being sent out is go to each and every patient and look at their message history- which defeats the purpose of having the Message Queue. It also shows me how many opted out but not who? And how many are Missing Data but not who? The Reminder Type filter is only helpful in sorting out whether it was a "save the date" or "appointment" but not which appointment reminder? And if this is a true "queue" then why the heck can we not see the messages that are being lined up to be sent out in the future??

    Please upgrade the Weave Admin Portal online. The Message Queue is basically useless. The usability of this feature is almost zero- why are the only two views Last Week and Current Week? Why can we not search by a date range or specific day? Right now the only way to see if messages are really being sent out is go to each and every patient and look at their message history- which defeats the purpose of having the Message Queue. It also shows me how many opted out but not who? And how many are Missing Data but not who?… more

    4 votes

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13. email a statement with a text to pay link

    Be able to send a statement with a link to pay through email.

    4 votes

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    Planned  ·  3 comments  ·  Payments  ·  Delete…  ·  Admin →
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14. Support Request: View Last 4 Digits of Card When Using "Link" Payment Option

    *Product Improvements * submission from <@U050ERXH56K> *What department are you in? * Support *Which Feature does this pertain to? * Payments *What area of the Feature? * Payments Invoice info/ Last 4 of card *What pain points/suggestions does the office have? * Customer is wanting to be able to see the last 4 of card when the customer uses the "Link" payment option through text to pay. They do keep track of their payments through these last 4 and really need them. She would like to be able to see this information on the portal instead of having to call in to get this information *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * Yes *Either way, what email do they use? * knetterk@yahoo.com|knetterk@yahoo.com *Name of office requester * Kristin *What is the office Phone Number? * 2062461427 *Location ID of request * a8af78c3-54fa-41e3-89c3-40847d6bdf7f

    *Product Improvements * submission from <@U050ERXH56K> *What department are you in? * Support *Which Feature does this pertain to? * Payments *What area of the Feature? * Payments Invoice info/ Last 4 of card *What pain points/suggestions does the office have? * Customer is wanting to be able to see the last 4 of card when the customer uses the "Link" payment option through text to pay. They do keep track of their payments through these last 4 and really need them. She would like to be able to see this information on the portal instead of having to call… more

    3 votes

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15. Allow Viewing Last 4 Digits of Card for Link Payments in Portal

    *Product Improvements * submission from <@U050ERXH56K> *What department are you in? * Support *Which Feature does this pertain to? * Payments *What area of the Feature? * Payments Invoice info/ Last 4 of card *What pain points/suggestions does the office have? * Customer is wanting to be able to see the last 4 of card when the customer uses the "Link" payment option through text to pay. They do keep track of their payments through these last 4 and really need them. She would like to be able to see this information on the portal instead of having to call in to get this information *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * Yes *Either way, what email do they use? * knetterk@yahoo.com|knetterk@yahoo.com *Name of office requester * Kristin *What is the office Phone Number? * 2062461427 *Location ID of request * a8af78c3-54fa-41e3-89c3-40847d6bdf7f

    *Product Improvements * submission from <@U050ERXH56K> *What department are you in? * Support *Which Feature does this pertain to? * Payments *What area of the Feature? * Payments Invoice info/ Last 4 of card *What pain points/suggestions does the office have? * Customer is wanting to be able to see the last 4 of card when the customer uses the "Link" payment option through text to pay. They do keep track of their payments through these last 4 and really need them. She would like to be able to see this information on the portal instead of having to call… more

    3 votes

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16. Purchasing Phones from Weave via Website or Admin Portal Suggestion

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Phones
    What area of the Feature?
    How to purchase phones
    What pain points/suggestions does the office have?
    Office chatted in today asking if it was possible to purchase phones from weave on the website or admin portal. I thought it was a cool idea so i'm posting here.

    3 votes

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    1 comment  ·  Delete…  ·  Admin →
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17. "Office Inquires About Dolphin Integration for Text Writeback into Patient Notes"

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Integrations
    What area of the Feature?
    Text Writebacks to Practice Management System
    What pain points/suggestions does the office have?
    Office was wondering if Dolphin was on the roadmap for the text writeback feature to writeback into patient notes.

    3 votes

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18. Monthly Report for Sent/Received Text Messages in Text Connect

    What department are you in?
    
    Support

    Which Feature does this pertain to?
    Text Connect

    What area of the Feature?
    Report to see text messages

    What pain points/suggestions does the office have?
    Is there a monthly report to see text messages that have been sent and received.

    3 votes

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19. "Enable Email Campaigns to Select Recipients from Existing CSV/Custom Contacts in Weave"

    What department are you in?
    
    Support

    Which Feature does this pertain to?
    Email Marketing

    What area of the Feature?
    Recipients

    What pain points/suggestions does the office have?
    Office's PMS doesn't integrate with Weave so they upload patients via CSV or custom contact. They want email marketing campaigns to be able to select recipients from the Weave app that they've already added via CSV file or custom contact without having to upload a separate csv file

    3 votes

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    0 comments  ·  Delete…  ·  Admin →
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20. Update schedule when a patient reschedules no matter how you reschedule it

    We have Dolphin and it would be nice anytime you reschedule an appointment that it updates the schedule even if you don't cancel it first then reschedule. Right now we click reschedule or click and drag the patient into a new spot because it is convenient, but frustrating that the schedule still shows them in that spot because we did not physically cancel the appointment first. So the schedule shows we have 73 patients for the day, when in reality we have 61. Things now a days are about convenience and ease. It would be really nice not matter what if that patient was moved from a spot it shows if that appointment is available.

    We have Dolphin and it would be nice anytime you reschedule an appointment that it updates the schedule even if you don't cancel it first then reschedule. Right now we click reschedule or click and drag the patient into a new spot because it is convenient, but frustrating that the schedule still shows them in that spot because we did not physically cancel the appointment first. So the schedule shows we have 73 patients for the day, when in reality we have 61. Things now a days are about convenience and ease. It would be really nice not matter what… more

    3 votes

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    1 comment  ·  Schedule  ·  Delete…  ·  Admin →
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