Weave Portal
184 results found
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Email Marketing Prompt Warning Us if the Post Doesn't Meet Certain Criterias
Weave's Email Marketing doesn't notify us if photos, text, or links being used are incorrectly displayed.
For example, if the photo doesn't meet the 640px x 339px requirement, then Weave will still forward the email campaign, which burns one of our schedule limits, but doesn't actually send out the email campaign.
1 vote -
Increase Insurance companies
There are specific Insurance companies ie: Pacific Source and FEP Blue Dental that our patients used not represented by Weave. This makes the verification process time consuming which is supposed to be alleviated. Please add more carriers
1 vote -
AUTO REMINDER AFTER MOVING APPOINTMENT
AUTO REMINDER AFTER MOVING APPOINTMENT. SYSTEM ONLY WILL SEND NEW REMINDER IF WE DELETE EXSITING APPT THEN REMAKE A NEW ONE. I HAVE USED OTHER SOFTWARES THAT WILL SEND NEW REMINDER AFTER MOVING APPT!
2 votes -
Add more exclusions for the vet vertical for anything automated
When sending anything automated such as a bulk message I would love the option to exclude more things such as if a family recently had to euthanize their pet I do not want to send them a bulk message telling them they need to get flea medication for their pet that was just euthanized.
1 vote -
On-Call / Pager Add-On
On-Call/Pager Add-On Feature that allows you to create an "On-Call schedule" whenever a voicemail is left in a specific voicemail box it will notify a specific user via text and email perhaps automated voice calling notification as well? This is a feature that our practice would be MORE than willing to pay an additional fee for and the only thing Weave would have to do would be to create the schedule function for whoever needs to be notified. This feature would be extremely helpful to medical offices that have doctors who are either "On-call" for their office or are taking…
1 vote -
Missed Call Auto Text Message Alert
It would be great if we could get an alert when a missed call auto text is sent out. Phone calls get missed and then the auto text then goes out and sometimes the patient doesn't respond which causes it to go unnoticed sometimes. The goal is for the staff to call the missed call back asap but if they get busy and forget, I feel some of these calls do not get returned. Wondering if the sent auto text could go as unread with perhaps a missed call alert tag added as a quick place for staff to ensure…
1 vote -
Scheduling Override Messaging
There needs to be an option where Weave allows scheduling for holiday messages to come on and turn off on a specific date & time. There are other apps that I have used that allow for this. It is inconvenient to have to remember to turn the override message on and off. There have been times when you are so busy and hours later you realize that the phones are not ringing. Please add this feature as soon as possible. Thank you!
32 votes -
It would be a great feature for text-to-pay texts if we could get a 'read receipt' not just indicating when the text was delivered.
It would be a great feature for text-to-pays texts if we could get a 'read receipt' not just indicating when the text was delivered.
6 votes -
Weave online scheduling function to support staggered schedule
If the online schedule feature could support a staggered schedule or differentiating schedule from day to day or week to week that would be great. For instance: we schedule apts every 30 minutes, but they last 40 minutes - this is not easy to work around with the current functionality.
1 vote -
Message Queue Exporting Options
A way to export data to excel from the message queue analytics. We would like to export the data for "Opted-Out", "Invalid Destination", and "Error".
1 vote -
When a patient has chargeback dispute - call the office instead of relying on an email that never got delivered.
When a patient has chargeback dispute - call the office if you didn't receive a response instead of relying on an email that never got delivered. We never received email and now we are past the time frame for a dispute. We now have to take patient to small claims court.
1 vote -
Report of appointment confirmations via email
There needs to be a report or form of confirmation from emailed appointment reminders. We get a report of emails sent or failed but not confirmed. At the moment we are unable to see who confirms their appointments via email. We are quite a few elderly patients that refuse the text appointment reminder option.
1 vote -
Admin Remove/Enable icons
Admin should be able to Enable or Hide icons in the Mobile and Desktop Apps so that users cannot view things that we do not use or want them to see. Ex. if we don't want email, it is making the screen more busy and we don't want users to mess with it. And then if we change our mind we can enable it to show again.
2 votes -
Insurance Verifications
I run these 1 week prior to their appointment. Once they have been run I am unable to reverify the next month. Because plans can terminate at any point, we should be able to rerun these reports anytime. Please find a way to clear these every month so we can check them every time they come in and not show active, when they are really Inactive because it was ran months ago.
3 votes -
Add practice fusion
Pleease add practice fusion integration. I already see weave as an app on the practice fusion app store, but support says it is not live
1 vote -
Take off the view of total $ collected for the year under invoices and payments (staff doe not need to see that # every time they log in)
Changing the view of Invoices and Payments. Staff should be able to see day of, day before and maybe even week before, but they don't need to see total processed and net each time they log in. Especially, if patient walks by while they are balancing day sheet. That total # is not needed on the main screen. Thank you!
1 vote -
Make your online scheduling unbeatable!
We have three doctors with three different schedules. All appointments are set in 10 min intervals and our office will allow multiple appt types in the same time slot. Everything should be customizable by time/Dr and appointment type. For example each appointment type should have a Mon-Fri (or Sun-Sat) tab with every time slot listed and check off the available appt times for each appointment type for each day. That way we can fully customize the individual Dr's day and appointment types.
1 vote -
Receive 2nd payment terminal, as contracted
Hi, it would be absolutely fantastic if our office could receive the second payment terminal that was discussed and agreed to during our contracting with Weave. I've been trying to have this terminal sent to us since our onboarding in February, with no luck. The Weave salesman, Trevor, was persistent in trying to get us to sign up with Weave and now he is not returning my calls or emails. And our onboarder, who has otherwise been helpful, seems to think his hands are tied. I'm at a loss as to how to obtain the second payment terminal that we…
1 vote -
Ability to lock phone ring volumes
Yealink offers this feature for their phones, however, it is unavailable through the Weave software. Here is the link to Yealink showing how to make this feature available. https://support.yealink.com/en/portal/knowledge/show?id=64995b666a27da76bd071867&title=How%20to%20lock%20ring%20volume%3F
2 votes -
notification for payments made by text to pay
have a notification msg appear when a client pays via their texted link
5 votes
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