Weave Portal
184 results found
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auto messaging confirmation
On Auto-Messaging you need to have two kind of notifications, the first one when are you looking confirmation from the patient and another kind of notification which is only informative not allowing confirm the appointment even if the patient text Yes or C or any other affirmative option.
1 vote -
Voicemail text notification, save users numbers
We use the text notification option for when a voicemail is received. This serves as a back up notification in case we have a missed call we did not hear ring. This is especially important for our after hours doctors that they receive a text to their personal number when a voicemail has been left for an emergency. Currently the office staff log in at the end of each day to add the on call doctor's cell number to receive a text notification. It would be nice to be able to save the doctors numbers in that setting and then…
2 votes -
Weave connects a phone number to another person even when it's under their "other" phone number
I can have a number as a patients main number and it would pop up under caller ID as another patient that has the same number as the "other" number. It gets confusing when texting because you think it's one patient but really it's another that has the number under the "other".
1 vote -
Missed Call/Text Text by Departments
It would be great if we can configure Missed Call Text / Missed Text Text auto-messages by Department. This way we can have different wording depending on who they are trying to contact, ex Billing vs Main Line.
3 votes -
add a choice "how can we improve" when asking for Google reviews and Facebook reviews
We ask for Google and Facebook reviews which works great but I would also like a choice for the patients " how can we improve" which comes to us but does not get posted...Doctible does this and attached is what it looks like.
1 vote -
Automated text opt-out process
When clients of our veterinary practice opt out of automated texts, it also opts them out of manual texts, essentially blocking us as a sender. This is frustrating when we're trying to communicate lab results or other specific information about their pets, and it looks tacky when they get a text telling them we just changed their preferences when we opt them into one-on-one texts. I know opting out returns a link allowing them to tailor preferences, but clients don't bother. Why not just opt them out of automated "marketing" texts and still allow one-off texts specific to their pet.…
2 votes -
List of upcoming appt reminders
It would be great if we could see a list of upcoming appt reminders that are scheduled to be sent out (like we can see the previous and current day). I had issues with reminders not being sent, I think it is now fixed (with the help of a great weave agent!) but I wanted to be able to verify by looking ahead at the messages that would be sent out for the following week and it is not currently a possibility.
4 votes -
Auto Reminder
Major issue with Auto Reminders not allowing us to address customers by Prefix and Last Name, it only provides the option to address the customer by first name, last name, or preferred name. We need an option to be able to address the patient by Dr., Mr. or Mrs. Many customers find it unprofessional and rude if we address them by their first name
2 votes -
Ability to change the position of soft keys on Yealink phones
By default, the Yealink phones (at least with Weave) have the 'DND' button in the same position as the 'End Call' button. In addition, after requesting paging to be enabled on our system, this is instead taken up by the 'Paging' button. In both cases, whenever someone ends a call before you have a chance to press 'End Call', this results in accidentally putting the phones on do not disturb or paging all the phones at your location.
To solve this issue, we were able to rearrange the buttons through each phone individually via the Yealink interface by putting the…
2 votes -
Parked/Personal Calls Reminders
A feature that would be helpful in the Weave Portal is if, instead of just the Park Ringback, there was an option to set a reminder sound for parked and personal holds that notifies just the device that put the call on hold. It would be really nice if we could pick what the sound was (short, relatively quick sound that plays once every x minutes/seconds). Example: User puts caller on hold. User forgets about call. After x minutes, just that phone beeps twice, to be repeated again in x minutes. This helps remind the user of their hold without…
5 votes -
Hold times to short for our operations
Hold times for our Office can be very long due to the volume of calls we receive. Once a month we release our schedule and we are then bombarded with a large amount of call. Call hold time can be well over an hour long. We need to be able to extend those call time due to the shear amount of call coming in we can not just have those calls fallback to a voice mail as we would never be able to keep up with both the calls and the messages being left. I am sure this problem has…
1 vote -
Ability to edit a fax prior to downloading
I'd like to be able to delete unnecessary pages from a fax prior to downloading. We had this ability with our previous provider and it was really efficient. Doesn't make much sense to have to download, open download, edit, then upload to the patient account. Would rather open the fax, edit and upload to the patient's account.
1 vote -
Voicemail organization
A way to archive completed voicemails (called back and addressed) or to filter by the tagged name. Some clients have not been called back by tagged user as the voicemail gets lost in the pile of completed voicemails.
1 vote -
Contact Directory Entries Need More Fields
The current Contact Directory Add New Contact window only offers two fields, Name and Phone Number. We need to be able to store more information for each contact, such as:
* Extension
* Memo - A textbox for entering useful info such as Contact Name, Contact Classification, Department Name, etc
* Number Type (fax or voice)--For Example--
Name: Ultradent Products
Number: 888-893-9878
Ext: 123
Type: Voice
Memo: Rep name is Jane Doe. Bleach Supplier1 vote -
Post an invoice when Weave refunds a billing mistake
Please post or send our company a notice or invoice showing an amount that was refunded to us, either due to a mistake by Weave or otherwise. Telling us to check our credit card statement for the refund when we call to ask about a duplicate charge is not helpful.
1 vote -
Verification of Insurance with OfficeMate
We would love to see Weave add on Verification of both vision and medical insurance directly through OfficeMate. -Anna at the Fenton Vision Center
2 votes -
email us when a patient makes a payment
can you email us when a patient makes a payment on a dated link texted for payment?
1 vote -
Add calendar attachment to appointment reminder emails
I see a lot of other appointment reminders that I get have the calendar ical attachment in the email which allows me quickly add the appointment in my personal calendar. Can Weave add that feature so the calendar attachment is included in the appointment reminder email.
1 vote -
Feedback feature
There should be a box on the portal highlighted "feedback" to make is super easy to leave feedback. This way is very inefficient.
1 vote -
Can we get a direct dial line for Weave multi-tenant? Instead of always having to route through the first line of support.
For multi-tenant, can we have a direct dial number for multi-tenant support? For support, currently I have to dial into support, and then after providing details, they pass me along to multi-tenant team and usually have to hold for a few minutes. Would be nice to be able to direct dial into the multi-tenant support.
1 vote
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