Settings
190 results found
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Please allow Gif and Jpeg to be sent as a bulk message
As above, I'm having to send 170 texts individually because the bulk message option won't allow for Gif of Jpeg.
2 votes -
Auto Block Appointment Times That We Approve on the Online Scheduler in Weave
For practices that are not using a practice management system, it would be great that when patients select an appointment time, then our staff approves it, that appointment time then is automatically blocked or taken off as an option for other patients to book. Right now, we have to manually block off that time under the provider's exceptions! Thank you
1 vote -
Automated text opt-out process
When clients of our veterinary practice opt out of automated texts, it also opts them out of manual texts, essentially blocking us as a sender. This is frustrating when we're trying to communicate lab results or other specific information about their pets, and it looks tacky when they get a text telling them we just changed their preferences when we opt them into one-on-one texts. I know opting out returns a link allowing them to tailor preferences, but clients don't bother. Why not just opt them out of automated "marketing" texts and still allow one-off texts specific to their pet.…
3 votes -
Allow patient to choose from multiple locations when using text connect
We are a two location practice with two Weave accounts. We have a widget on our website for patients to utilize text connect. This widget links directly to one location. This creates confusion if the patient wishes to text the other location. I am requesting a update in which multi-account practices can provide the patient the option to choose which location they wish to connect via text. This could be done within the widget or through the web portal. Thank you for your consideration.
1 vote -
family recall
List multiple people that are due in a recall text or send multiple texts with each family member. currently one message goes out per cell number, so if multiple people in the family are due, only one name will be on the recall text and the other family members will never receive their notification.
1 vote -
Phone Call/Voicemail to SMS - "Paging Service"
We have to supplement Weave with other vendors for our Dental practices.
Ideally:
Press 2 for dental emergency off hours-> Leave voicemail > send link to VM or live transcribe SMS to Dr. personal phone off hours.Potential work arounds?
Missed call text filters do not allow for filtering for #2 on the phone tree.We could ask the Dr, to look at his mobile app push notifications for missed calls off hours to his emergency mailbox.
1 vote -
Terrible customer service. My office has been dealing with real time insurance eligibility and Weave has yet to resolve the issue.
Terrible customer service. My office has been dealing with real time insurance eligibility and Weave has yet to resolve the issue. When you call the hold time is excessive and they conveniently disconnect the call. No one returns the call, even though they ask you to very your number in case your disconnected. We have 5 offices that are going to remove ourselves from this company!!!!
1 vote -
auto messaging confirmation
On Auto-Messaging you need to have two kind of notifications, the first one when are you looking confirmation from the patient and another kind of notification which is only informative not allowing confirm the appointment even if the patient text Yes or C or any other affirmative option.
1 vote -
Voicemail text notification, save users numbers
We use the text notification option for when a voicemail is received. This serves as a back up notification in case we have a missed call we did not hear ring. This is especially important for our after hours doctors that they receive a text to their personal number when a voicemail has been left for an emergency. Currently the office staff log in at the end of each day to add the on call doctor's cell number to receive a text notification. It would be nice to be able to save the doctors numbers in that setting and then…
2 votes -
Weave connects a phone number to another person even when it's under their "other" phone number
I can have a number as a patients main number and it would pop up under caller ID as another patient that has the same number as the "other" number. It gets confusing when texting because you think it's one patient but really it's another that has the number under the "other".
1 vote -
Missed Call/Text Text by Departments
It would be great if we can configure Missed Call Text / Missed Text Text auto-messages by Department. This way we can have different wording depending on who they are trying to contact, ex Billing vs Main Line.
3 votes -
add a choice "how can we improve" when asking for Google reviews and Facebook reviews
We ask for Google and Facebook reviews which works great but I would also like a choice for the patients " how can we improve" which comes to us but does not get posted...Doctible does this and attached is what it looks like.
1 vote -
List of upcoming appt reminders
It would be great if we could see a list of upcoming appt reminders that are scheduled to be sent out (like we can see the previous and current day). I had issues with reminders not being sent, I think it is now fixed (with the help of a great weave agent!) but I wanted to be able to verify by looking ahead at the messages that would be sent out for the following week and it is not currently a possibility.
4 votes -
Auto Reminder
Major issue with Auto Reminders not allowing us to address customers by Prefix and Last Name, it only provides the option to address the customer by first name, last name, or preferred name. We need an option to be able to address the patient by Dr., Mr. or Mrs. Many customers find it unprofessional and rude if we address them by their first name
2 votes -
Ability to change the position of soft keys on Yealink phones
By default, the Yealink phones (at least with Weave) have the 'DND' button in the same position as the 'End Call' button. In addition, after requesting paging to be enabled on our system, this is instead taken up by the 'Paging' button. In both cases, whenever someone ends a call before you have a chance to press 'End Call', this results in accidentally putting the phones on do not disturb or paging all the phones at your location.
To solve this issue, we were able to rearrange the buttons through each phone individually via the Yealink interface by putting the…
2 votes -
Parked/Personal Calls Reminders
A feature that would be helpful in the Weave Portal is if, instead of just the Park Ringback, there was an option to set a reminder sound for parked and personal holds that notifies just the device that put the call on hold. It would be really nice if we could pick what the sound was (short, relatively quick sound that plays once every x minutes/seconds). Example: User puts caller on hold. User forgets about call. After x minutes, just that phone beeps twice, to be repeated again in x minutes. This helps remind the user of their hold without…
5 votes -
Hold times to short for our operations
Hold times for our Office can be very long due to the volume of calls we receive. Once a month we release our schedule and we are then bombarded with a large amount of call. Call hold time can be well over an hour long. We need to be able to extend those call time due to the shear amount of call coming in we can not just have those calls fallback to a voice mail as we would never be able to keep up with both the calls and the messages being left. I am sure this problem has…
1 vote -
Ability to edit a fax prior to downloading
I'd like to be able to delete unnecessary pages from a fax prior to downloading. We had this ability with our previous provider and it was really efficient. Doesn't make much sense to have to download, open download, edit, then upload to the patient account. Would rather open the fax, edit and upload to the patient's account.
1 vote -
Admin Remove/Enable icons
Admin should be able to Enable or Hide icons in the Mobile and Desktop Apps so that users cannot view things that we do not use or want them to see. Ex. if we don't want email, it is making the screen more busy and we don't want users to mess with it. And then if we change our mind we can enable it to show again.
4 votes -
Voicemail organization
A way to archive completed voicemails (called back and addressed) or to filter by the tagged name. Some clients have not been called back by tagged user as the voicemail gets lost in the pile of completed voicemails.
1 vote
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