Weave Portal
145 results found
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More Time Early Options
I love that they changed the "time early" filter for automated reminders from only 15mins to now you can choose 15,30,45,60. My problem is that I need a 20min option!
1 vote -
Insurance Verifications
I run these 1 week prior to their appointment. Once they have been run I am unable to reverify the next month. Because plans can terminate at any point, we should be able to rerun these reports anytime. Please find a way to clear these every month so we can check them every time they come in and not show active, when they are really Inactive because it was ran months ago.
1 vote -
Bulk Messaging should default to Active Pts ONLY
Sent my first bulk message, via text. I had support on the phone to make sure I was doing it correctly. Last thing I would want is to make recipients mad. Sent nearly 7000 messages, Weave Rep said it looked good. Come to find out, Bulk Messages include Archived patients. Weave, please understand that most offices communicate with active patients regularly. I cannot think of many, if any, where an office would like to send messages to Archived patients seeing as Archived patients are an aggregate of deceased members, collections accounts, families that have relocated out of the area, and/or…
1 vote -
Calendar Sync integration for online scheduling for Dentrix
Calendar Sync should be integrated with Dentrix for online scheduling, so patients can see on real time that appointments are available when requesting an appointment.
1 vote -
Unlimited Email Campaigns
Working Professionals utilize emails more than text marketing is about communications and having as much bandwidth to communicate with our patients. In order to provide updates or reach out to patients who may have lost an item and we cannot identify who it belongs to we should also be able to filter by appointment date. In addition we should be able to send campaigns to associating practices to inform them of updates we have made to our practice etc..
1 vote -
Keeping the voicemail override on the Weave app. instead of going to weave portal.
Keeping the voicemail override on the main Weave App. instead of having to login to weave portal.
1 vote -
Have text payments post the day the patient pays instead of when the invoice was sent.
Payments:
This is very not user friendly. May you create a way to have my text payments post on the day the patient pays instead of the day I sent the invoice. This is very annoying.
Contact me1 vote -
Weave online scheduler
Please allow weave to look at columns when a patient wants to schedule. I don't want a hygiene appointment being scheduled under a doctor column. So please allow weave to look at columns or allow us to assign columns.
2 votes -
Online scheduling improvements
2 ideas. I use Opendental
1. Have the ability to easily set office hour/(open/close) for alternating days. My office is open every other Friday and Saturday. There is no easy to do this this time. The schedule is set up open dental but is not used.
2. Ability to limit the scheduling to only certain operatires. In my office, I have 3 ops/ rows that are used for other stuff. I want to limit the scheduling to only one operatory. This is available on the auto reminder, it just need to ported into the scheduling side.
Thanks2 votes -
Maximum Age for Emails
We are having Cookies with Santa in December and wanted to send an email to our pediatric patients, ages 12 and under. Unfortunately, I can create an email with a minimum age requirement, which won't help, but I can't create an email with a maximum age, which would make our invitation to Cookies with Santa so much easier to create.
1 vote -
voicemail
There needs to be better options for media. Our messages sound perfect when played from the media library on our phones and computer. However when you call and listen to the voicemail is not nearly as crisp. It sounds almost slightly scratchy/muffled.
1 vote -
Patient Prescriptions
Would love to be able to send our patient's Prescriptions directly to their Pharmacy electronically!!
2 votes -
Note should not be mandatory in the patient schedule and I should have the ability to edit the field.
Note should not be mandatory in the schedule link and our office should have the ability to edit the field. Some patients don't have anything to say and will be confused when trying to schedule an appointment because they don't want to leave a message for us.
1 vote -
Export Patients/Clients with Text Message Tag
When you add a tag to a message, to be able to export a list on Patient/Clients would allow more use of the tags. For example we used a tag for patients that RSVP to our event. Now we would like a list of patients that RSVP with phone number and email address. Now we have to write down every patient and their contact info rather than exporting a Massage Tag list. Now with the use of bulk messages this has become imposable.
1 vote -
notification for payments made by text to pay
have a notification msg appear when a client pays via their texted link
1 vote -
Suspend Recall Reminders
For veterinary hospitals using Weave: We use AVImark as our PMS and have the ability to suspend all reminders (appts and recall) in the system. However, we had a client text us complaining that she’s still getting text reminders even though we suspected the reminders in her account. Weave Support says that for recall reminders, there currently isn’t a way for Weave to recognize that they have been suspended in AVImark as most other medical facilities (dental, medical) don’t have this capability in their PMS. Please consider adding this feature so we don’t have to troubleshoot each individual client for…
1 vote -
1 vote
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Ability to cancel appointment reminders for patients that need to be rescheduled...
WITHOUT informing patient of communication preferences being updated. Was told by Weave representative Abigail that informing patients we turned their appt reminders off is HIPAA compliant. Appointment reminders are allowed under the HIPAA Privacy Rule without authorizations because they are considered part of treatment of an individual and, therefore, can be made without authorization. The same rule should apply if we want to cancel an appt reminder without the patient being upset that we 'changed their communication settings'. Again, all we are trying to do is stop an appt reminder for an appt that needs to be canceled/rescheduled so the…
3 votes -
Print a payment report by "recorded date"
It would be soooo helpful to be able to print a report of payments made by "recorded date".
If a payment is made after hours, I can't just print a report for payments made that day, because some of those payments will be recorded in our software on one date and the those made after hours will be recorded the following date. This makes accounting very challenging!3 votes -
Customize email marketing
I would like more customization in emails. I want to be able to add multiple images in between the text, not just one image at the top. I would like more pre-set templates. I would like to have email automation sequences we can set up, like a welcome email series. Or a series of emails for patients who did not start orthodontic or pending treatment.
9 votes
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