Settings
191 results found
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Message Queue Exporting Options
A way to export data to excel from the message queue analytics. We would like to export the data for "Opted-Out", "Invalid Destination", and "Error".
1 vote -
When a patient has chargeback dispute - call the office instead of relying on an email that never got delivered.
When a patient has chargeback dispute - call the office if you didn't receive a response instead of relying on an email that never got delivered. We never received email and now we are past the time frame for a dispute. We now have to take patient to small claims court.
1 vote -
Report of appointment confirmations via email
There needs to be a report or form of confirmation from emailed appointment reminders. We get a report of emails sent or failed but not confirmed. At the moment we are unable to see who confirms their appointments via email. We are quite a few elderly patients that refuse the text appointment reminder option.
1 vote -
Insurance Verifications
I run these 1 week prior to their appointment. Once they have been run I am unable to reverify the next month. Because plans can terminate at any point, we should be able to rerun these reports anytime. Please find a way to clear these every month so we can check them every time they come in and not show active, when they are really Inactive because it was ran months ago.
3 votes -
Add practice fusion
Pleease add practice fusion integration. I already see weave as an app on the practice fusion app store, but support says it is not live
1 vote -
Receive 2nd payment terminal, as contracted
Hi, it would be absolutely fantastic if our office could receive the second payment terminal that was discussed and agreed to during our contracting with Weave. I've been trying to have this terminal sent to us since our onboarding in February, with no luck. The Weave salesman, Trevor, was persistent in trying to get us to sign up with Weave and now he is not returning my calls or emails. And our onboarder, who has otherwise been helpful, seems to think his hands are tied. I'm at a loss as to how to obtain the second payment terminal that we…
1 vote -
Transfer type for line keys
It would be extremely helpful if we can have the option to change the transfer type for line keys from cold transfer to warm transfer. This would prevent a lot of accidental cold transfers.
2 votes -
notification for payments made by text to pay
have a notification msg appear when a client pays via their texted link
5 votes -
Please
1) Please correct the grammar and punctuation to reflect proper grammar and punctuation.
2) Sync the templates in the weave portal to the weave app.
3) Add more Campaigns options with images for dental promotions. Revenue Well give great options.1 vote -
Company Specific Roles
would be nice for other roles aside from admin to have access to the analytics as we limit who has admin access due to being able to change so much on the back end. it would be even more functional if we could create our own roles for the needs/functions for each role within the company. having to go in and click on several difference roles for each member is redundant and time consuming. especially once there is a new office to add I have to go in and re-select each of them again.
2 votes -
Add automated message for receiving uncut lenses
Our office also has a small lab which allows us to order uncut lenses. We have created a template to send to patients when we select that their uncuts have arrived. Similar to the automated messages that get sent out for glasses and contacts, it would be nice to have an automated text sent out instead of having to go into the portal to send the message.
1 vote -
Reminders
Expand the Quantity of Recall Reminders
We were notified that we are limited to only 50 Synced Recall Types. Our office relies heavily on the ability to send reminders to our clients without constraints.1 vote -
Dolphin server manual integration
If we can have a manual integration with the dolphin server vs. cloud it would improve our patient experience for anyone who is added the same day. Currently with cloud if a new patient is added we have to wait 15 mins to be able to utilize our forms or any other features on Weave which can cause a delay in the patient and alter the patients experience with the office.
1 vote -
1 vote
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Link to PtEverywhere, please
I would love for Weave to be directly compatible with PtEverywhere, our EMR.
1 vote -
Calendar Sync integration for online scheduling for Dentrix
Calendar Sync should be integrated with Dentrix for online scheduling, so patients can see on real time that appointments are available when requesting an appointment.
2 votes -
Appt affirmations which contain other info to be addressed are marked as read. Customize what constitutes an affirmation.
Allow us to choose what constitutes an affirmation or if much more than a simple affirmation is sent have it remain unread. We have had many important communications marked read and then missed something the patient was trying to convey.
1 vote -
Allow staff members the ability to update CSV files (i.e. no admin role needed)
Weave does not integrate with my EHR so we have to upload CSV file monthly in order to properly communicate with patients. This is a task for my staff but I don't want to make them admins in order to do this. Can this option be downgraded to staff members.
7 votesWe've heard this request multiple time before and would like to enable this functionality for staff members. This has been added to our opportunity backlog.
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Integration with Chiro 8000 PMS
I was told before I purchased your system that a bridge could be made to link my PMS directly to Weave even though it was not on the supported list. I was told by my first or my second sales call rep that he had seen it done with Chiro 8000 3 or 4 times or something of that nature. I bought weave under that premise. Now I can't seem to get any help getting this done. I have used many other software systems like weave that have called Chiro 8000 technical support at 800-464-1740 and had chiro 8000 staff…
1 vote -
Pulling Recall Types From Sensei
After an hour of trouble shooting with Weave Support, our team was informed that Weave is currently "unable to pull recall types from Sensei Cloud."
During the onboarding process, we were never informed that there would be any issues related to syncing recall types. Weave is only one of two patient management/communicator softwares that works with Sensei Cloud, so it is really disappointing to learn this. Transparency about potential limitations during the onboarding process would have allowed us to make informed decisions before switching to Weave. The ability to pull recall types is integral to our workflow. Having automated overdue…1 vote
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