Weave Portal
145 results found
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Notify all users when there is a problem with integration
I just called to find out why my text reminders weren't working and the agent told me there's a known issue between Cloud9 and Weave that's been going on for a week. Next time it would be nice if all Cloud9 users received an email about this so we know to send manual reminders. Our patients rely heavily on those. It seems like a good idea for Weave to be proactive if it's a known issue rather than waiting for us to figure out there's a problem.
1 vote -
Record calls per DEPARTMENT
Once specific phone numbers are assigned to a DEPARTMENT, one should be able to Record only Specific DEPARTMENT(s), NOT ALL CALLS.
1 vote -
Phone greeting option
We are a general dentistry clinic. We do have an oral surgeon work here on some Saturdays from 9-1. The receptionist on Saturday is also an assistant and helps with patients. She is not always able to answer phones. I created a voicemail greeting set for Saturdays that allows patients to leave a message if not an emergency or leave a message for the oral surgery staff. Staff will listen to and return their call when they have time. But on the Saturdays they are not here I would like to keep my regular closed recording. Is there and option…
1 vote -
Would love a patient leads list and current patient list.
Would like to keep track of those people who have called interested in our practice and then a current patients list as we need to continue communication with them. We contract with employers and need to be able to keep track of our communications with leads and potential larger business as a concierge and direct primary care model.
1 vote -
This feedback page's link should be in Help/Contact Us sections
It took 2 phone calls, and a 30 minute online chat for us to figure out that what my office needs is not an option from Weave yet. It took 2 emails to finally get here, to report some feedback to Weave. This link should be on the help page of website, portal, and or the desktop app. contact us section.
2 votes -
Physical Therapy PMS not in drop down menu for integration
We are a Physical Therapy practice We use Prompt EMR for our PMS. I am in the Weave Training Week and was excited to integrate our PMS to Weave. Well, now I cannot because Prompt EMR is not on the drop down menu to integrate. I would like to have this feature. Thank you. Susan R.
1 vote -
More detailed info on campaigns
We recently sent out a marketing campaign to our database. Is it possible to get detailed analytics as to exactly which emails should have received it? I see where it shows me a total number sent and opened and clicked on, but not a comprehensive list of the emails....which I need.
2 votes -
Scheduling Override Messaging
There needs to be an option where Weave allows scheduling for holiday messages to come on and turn off on a specific date & time. There are other apps that I have used that allow for this. It is inconvenient to have to remember to turn the override message on and off. There have been times when you are so busy and hours later you realize that the phones are not ringing. Please add this feature as soon as possible. Thank you!
2 votes -
Reports for Email Marketing Campaigns.
Hello! I have a customer who would like to be able to print of reports of who email marketing campaigns go out to after they are sent so they can make sure they went to the right individuals.
1 vote -
Autofill insurance verification report into patient account
Please add the ability for when insurance verification is performed the insurance information such as allowed, payment by code, performed services and dates, etc. all be auto-filled into the patient's account in Open Dental. Currently after we run the report we have to manually add the information. Thank you.
1 vote -
SMS Queue view for Google Review
When looking at the SMS queue in the portal, there is no option to view queue for automated Google Reviews.
1 vote -
Customizing Roles and Permissions
*What department are you in? * Onboarding
*Which Feature does this pertain to? * Desktop App
*What area of the Feature? * Roles and Permissions
*What pain points/suggestions does the office have?
* Office is upset that there isn't a way to create roles and set permissions themselves for special roles. and even more upset that we cannot limit what icons show in the desktop app based on those roles or permissions.4 votes -
Call recording
Mass download option for recorded phone calls
1 vote -
Multi-Office for Weave Help "Chat with us"
It would be nice if Weave would be able work towards offering the chat feature on Weave Help to those of us with the Multi-Office status. It's not always ideal to have to place a phone call for every small issue. I've tried several times, and I usually get some variation of this: "I checked and found that you are a multi location office. Unfortunately, Multi location team does not operate through chats. Kindly make a call to the below number. Phone: (888) 579-5668".
1 vote -
online scheduling
I need to be able to input a time for breaks for the doctors and schedule not pick one of your times.
1 vote -
Patient Statements
Would love to be able to upload a file from our OfficeMate of patient statements and have Weave print, stamp and mail those statements to our patients that have balances. Currently use another service to do so and it is just another added EXPENSIVE bill.
2 votes -
Fax History
It would be nice to be able to see the name of who sent a fax in "Fax History" on the Weave Portal instead of just the fax number. If they are in the directory in the Weave app, the name should also show up in the portal.
2 votes -
Weave admin dashboard that shows logged-in staff
Instead of having to run around and make sure on a daily basis that my staff are all logged into Weave, I'd like to be able to identify which of the staff are - or are not - actively logged in, and when they logged in (particularly for remote staff), and their response time to calls/texts (particularly for remote staff).
1 vote -
Text Reporting
As a system Admin, I'd like to be able to pull a text report that states who was texted, when and by whom - in a similar manner to the Phone call export option. This will help us identify staff training opportunities and ensure management can access communications in instances where there is patient conflict that needs to be resolved.
2 votes -
A way to track which missed calls you have called back
In the Admin Portal you can see the call records and filter by abandoned and missed calls, but we would love to see a feature where we can track the missed calls that we have reached back out to. Maybe adding a checkbox column.
13 votes
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