Desktop App
169 results found
-
Add more filter options to the messaging system
We should be able to view/sort by recent unread messages. This should have been a default feature, as I've never used a chat system that did not have this. There are a lot of messages that are being missed due to this not being already included.
Customized filter options would be great too, similar to how you can add custom tags.
4 votesThis is now available to all customers in the new Weave experience! We're also adding a Replied status very soon. You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
-
"preferred name/nickname"
Patients that have a "preferred name/nickname" would like to have the reminder text state that name.
1 voteThis already exists! Just use the Preferred Name dynamic field - if there isn't a preferred name, then we'll fail over to the normal first name.
Best,
Matt Schultz
Weave Product Management
-
Text Call to Action Button
For messaging text reminders, we would love to see a call to action button like the emails has as well as auto archiving as opposed to manually archiving those responses. It is a BIG WASTE OF TIME to do this manually in an office our size. With a company your size, it doesn't seem that this feature is impossible to create. Much appreciated.
1 voteHi Lisa Ann,
We can't add buttons to text messages, but you can add a link to any manual message template or auto-message. Also, there's a setting to auto-archive messages when a patient is simply confirming their appointment. In the Weave desktop app, go to Settings > Messages > Mark Confirmations as Read (toggle this one on!).
Best,
Matt Schultz
Weave Product Management
-
Clarified or Individual Time Automated Text reminders
To have individual appointment text reminders for families that are not coming in within 1 hour of each others appointment time. Or to make sure all appointment times are added in the one text for added clarification.
For example, Patient A is scheduled for 8AM. Patient B, child of Patient A, is scheduled for 6:30 PM. They should get separate text appointment reminders, not one that says they both have an appointment starting at 8AM on the same day.
I have had several confused people wondering why they are both scheduled at the same time after getting an text.
1 voteHi Rachael,
If you use the First Names and Times (plural) dynamic fields in the Family template, then we will list out all the people on the schedule for that day, along with their times in the same order.
Best,
Matt Schultz
Weave Product Management
-
Toggle for failed text messages
Add the ability to turn on or off if an office would like "message failed to send" texts to appear in the Actionable tab. It is handy for us (and maybe others) to be able to address the red text messages. We may need to hand call the patient or follow up with them in some way. With the current change to move all red messages to "All" we lose those texts being easily seen and addresed.
2 votesThis is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
-
Overdue hygiene patients
It would be helpful to be able to send out a mass text to those patients that overdue and have parameters we can choose vs. the way it is done now. It is very time consuming to do each one individually. Not user friendly at all.
1 voteHi Jill,
Have you seen this product from Weave?
https://www.weavehelp.com/hc/en-us/articles/13900266969627
Best,
Matt Schultz
Weave Product Management
-
Do NOT send messages to any number except cell phone!
The update where Weave will now attempt to text every phone number we have listed in our patient management system is absolutely HORRIBLE! Over the years, we have been informed of and honored out patient's privacy requests by moving their cell phone to the "Other" field (we have Dentrix) and now they are going to be receiving texts. This is the worst update you guys have ever put into place. The patients who don't want us texting them are usually rude to begin with so now this is going to cause a lot of upset. The real kicker is that…
3 votes -
Expanding body of message
Hi, I'd like to request the feature to add in a way to expand the body of the text message so that's easier to reread longer messages.
3 votesThis is now available to all customers in the new Weave experience! And we'll be allowing for even more room in the compose box very soon. You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
-
Add the year to your patient appointment reminders--PLEASE! Many patients have mentioned this....
Adding the year takes away any confusion that it could be an old message or text from current year for those scheduling well in advance, and is just a simple thing to do to take away confusion for patients with multiple appointments.
1 voteWe added "Year" to the Save the Date message not long ago - have you seen that? Does that solve this for you? If not, please email me at matt.schultz@getweave.com
Thanks,
Matt Schultz
Weave Product Management
-
Texting all phone numbers on file
We do not like the new feature where it automatically texts reminder texts on all numbers on file. I feel like you should be able to opt out of this option. This has been very disruptive to our practice and has caused a numerous amount of patients to call and ask us to remove their work phone numbers off of their files. Now we cannot call their work phones if we need to get ahold of them. Please give the option to opt out/in.
Also give the option to opt in prior to releasing new features instead of automatically opting…2 votes -
Stop sending auto texts to everyone in the account
Please stop sending auto texts to everyone in the account. Go back to sending to the patient only.
2 votes -
Text Messages
We are having problems with some users looking at the text messages from patients and not marking them as "unread," and then our front desk team does not see them or realize that they need to be answered. Maybe a solution could be that a text message needs to be physically marked as "read" or "completed" rather than automatically marked as "read" after it is opened?
1 voteHi Julie,
If you use the Actionable tab, this is handled already - once a user reads a message but doesn't respond, it's gets the orange bubble to indicate that there may be something left to do. In the future, we'll allow you to filter by this status.
Best,
Matt Schultz
Weave Produce Management
-
Add the year to appointment reminders
Add the year to test messages regarding appointments. We just had an elderly lady come in for a 12/04 appointment. Her appointment is 12/04/2024. Sad that she made a trip for nothing. Makes for unhappy customers.
1 voteHi Teresa,
We recently added a "Year" field to Save the Date message types to clarify this scenario - I'm guessing this is what you mean when you say appointment reminder?
Best,
Matt Schultz
Weave Product Management
-
Missed texts to "Abandon" Calls
With a recent update, it has now started to send auto missed call text to abandon calls (or spam calls that are filtered out, so they never even ring our phones) and now its sending messages to them. So when going through our texts, we now get an overwhelming number of texts being sent (and undelivered) to these spam numbers and they are constantly cluttering up our feed and making it incredibly difficult to find real clients/people. Its incredibly frustrating
1 voteIf you prefer to not have a Missed Call Text send for abandoned calls, this is now configurable! Just go to Portal > Messages > Auto-Messaging and edit your Missed Call auto-messages. There is now a filter called Call Type which will allow you to focus this interaction to your preference.
Best,
Matt Schultz
Weave Product Management
-
frontdesk@gastonperio.com
Patients holding more than one appointment on the same day confirm appointment reminder text and only the first appointment is confirmed. Subsequent text reminders use the time of the second appointment leading to confusion for patient. Confirmation response should confirm ALL appointments held by that patient for that day. This is leading to patient frustration and confusion. This is a serious problem. We are having to go forward on the schedule and confirm all second appointments in hopes of avoiding that second text. Ticket number: 1951189. Our team would like to keep Weave software, but this issue has already caused…
1 voteThis should be fixed now! In the future, anything that is a bug is best handled through our Support team (contrary to what the agent told you in this case) - this feedback platform is primarily for additional features that you'd like Weave to add!
Best,
Matt Schultz
Weave Product Management
-
Character limit for text messages
We NEED you guys to put a character limit section on our weave app so we are aware when we are reaching the 145 character limit.. It is impossible for us to know where the message may cut off on the clients side because we cannot see what they receive. PLEASE FIX THIS ASAP.
1 voteHi Mikaela - we should be handling this already. When a message is long, our communication partners package it up before it gets sent to Verizon, etc. so that it comes over to the contact as one single message body. If this isn't happening, please contact our Support team so they can log a bug ticket and get it looked at!
Best,
Matt Schultz
Weave Product Management
-
Adjustable Time Early or Pull Arrival Time from Practice Management System in Text Message Reminders
We have different appointment types. Each one requires the patient to arrive early at different intervals (depending on their appointment type). Our practice management software (Nextech) has a separate arrival time vs scheduled time so if that could be a selection for appointment reminders, that would be ideal... OR if the Time Early feature in Weave could allow for different options to select the appropriate allotment by the appointment type, that would work too.
20 votesThis is now live! In Auto-Messaging, you can adjust the Time Early field (now called 15 Minutes Early) to be any of the following values: 15, 30, 45, or 60 minutes. This is specific to the reminder, so it's possible to have one reminder with a 60 minutes early setup and another with 15 minutes early.
Again, these settings are now in Portal > Messages > Auto-Messaging.
Best,
Matt Schultz
Weave Product Management
-
Add Bulk Messages Filter: Overdue/Recall List
Bulk messaging should have the option to filter by overdue patients/recalls, since recall reminders are not retroactive.
2 votes -
Opt in/Out
When a patient opts out of text msg, if @ some point they want to opt back in there should be an easier way for the pt to opt back in than to have to send START from the last msg they opted out. Most of the time the patients do not even have the last text msg they sent opting out so there is no way to send a "start" msg back. The instructions I researched & found on manually opting pts back in is not really an easy task either. The instructions only worked one time for me…
1 vote -
Multiple Tags
It would be helpful to allow multiple tags. For instance, sometimes we need to alert the technician and doctor on the case. Or the technicians and the front desk.
2 votesThis is now available to all customers in the new Weave experience! You'll need to re-add your tags since it's a new system, but there are many advantages in the new version of Weave! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
- Don't see your idea?