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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. messages that only apply to Admins

    Updates that are only for Admins should ONLY appear on Admins computers. It really gets some employees upset when they can't do some things that they think they 'should' be able to do.

    2 votes
    1 comment  ·  Desktop Client  ·  Admin →
    How important is this to you?
    Planned  ·  Shalet Johnson responded

    We are currently working on a more advanced user role system that will allow you to grant access to specific features per user. Please look out for this in the coming year!

  2. Auto New Patient Forms

    Request for New Patient Forms to be automatically sent when a new patient profile is created in the PMS or first appointment is created.

    1 vote
    0 comments  ·  Forms  ·  Admin →
    How important is this to you?

  3. Pre-made Form Templates

    Request to have general form templates from Weave that can be customized and added to an office's dashboard & packets.

    1 vote
    0 comments  ·  Forms  ·  Admin →
    How important is this to you?

  4. overdue account

    I created a ticket to have the overdue balances looked at, 0-30 shows up as overdue and it should not. I sent a collection text to a patient that was here a day or so ago and noticed it says overdue balance. It should only say that if
    it is past 30 days, not day after someone was here. It is embarrassing to us and the patient. It was suggested to send this to feedback. Hopefully this can be given high priority attention, as you can imagine the patient was offended. See attached screenshots of someone's account from yesterday.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  5. Password Saved in Username

    First of all, why do I have to go through a separate email verification to create an account for feedback when I already have a weave account and am logged into the app? Second off all there is no way to clear the suggested username in the weave app. So if any team member accidentally enters their password into the username field, it is saved there and they have to change their password. This issue needs to be resolved to maintain security of patient information, because sometimes less tech savy staff have their passwords saved in the username suggestions without…

    4 votes
    1 comment  ·  Desktop Client  ·  Admin →
    How important is this to you?

  6. Ability to markup fax on iPad and send it back without printing

    There should be a way on the weave mobile app to download/save a fax as a .PDF so we can mark it up on our iPad and send it back without having to print it. This would also require the ability to upload a file from the fax section of the mobile app instead of just attaching a photo or taking one.

    5 votes
    0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  7. Forms annual renew auto-reminder for patient/customer info

    The ability of the Forms system (could be toggled on or off) for an auto-reminder/form to automatically re-send after a year or two has lapsed since the patient last filled out their patient info/medical history packets for all active patients.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  8. Pay Overdue Bills in Portal

    Several offices have asked for an option to have a place in the portal to pay overdue invoices, instead of having to call in to have us manually run them, or wait for them to autoprocess.

    1 vote
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  9. DOB standard in patient entry

    We have many patients with same First & Last Names. Would be great to have the DOB field automatically on the main entry screen instead of having to click on "add field" as we enter DOB for every patient

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  10. Private Faxes

    We used to have several faxes in our offices. One fax line was used by our office manager, and it was a private fax she used for private confidential information. Since we have ported all our fax numbers, all employees are able to see faxes. There is no privacy. We'd like to have a feature that allows privacy, either through user access or password protection for fax access. Thanks

    8 votes
    3 comments  ·  Fax  ·  Admin →
    How important is this to you?

  11. Customize Homescreen on Weave App

    It would be very helpful to allow us to customize the dashboard in the following ways:
    1) Allow us to re-order where the "mini apps" (phone, messages, email, Patients, etc.) are located
    2) Allow us to color code each mini-app (Green for phone, Blue for text, etc.)
    3) Allow us to hide/show the mini-apps we use/don't use (I don't personally need "Lists", "Analytics", "Payments", "Recovery Kit", "Email" to be on my dashboard taking up real-estate)

    I did a mockup so you can see what I mean.
    https://www.screencast.com/t/yJCkLvR2N

    4 votes
    0 comments  ·  Desktop Client  ·  Admin →
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  12. desktop app

    I am the admin of our Weave system and I would like to be able to see how long each employee is logged into Weave as compared to how long they are logged in on the timeclock. I am pretty sure some employees are not pulling their weight when it comes to answering calls and text messages but I have no proof because I can't adequately log this information.

    1 vote
    0 comments  ·  Admin →
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  13. Tell PMS that patients have opted out

    A request for Weave to tell a PMS that patients have opted out and do not receive messages. This way they can know and plan on what patients will not receive auto reminders.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  14. Quick Fill

    Quick Fill: It would be great if when I make a call from my quick fill, I would like for it to go right back to the place I was vs the quick fill automatically going back to the top of the list. I loose my place every time. It is frustrating and wastes my time

    2 votes
    0 comments  ·  Lists  ·  Admin →
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  15. Dentix Integration and Terminal Uploads Lag Time

    We need Weave to integrate into Dentix from the payment terminal. It is to cumbersom and our office is to busy. As well, the payment information from patients who pay from the terminal takes to long to load into the weave system. The patients who want paper receipts end up receiving them via mail because it takes to long to wait for the info to populate into weave to be able to print.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  16. Weave Reviews on other sources

    We need to get reviews from other sources than facebook and google. We would like for reviews to be posted on Yelp & Healthgrades as well.

    1 vote
    0 comments  ·  Reviews  ·  Admin →
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  17. Filters For Desktop App Messages Section

    For each outbound message type (i.e. Appointment Reminders, Recall Reminders, Eyewear Reminders) insert a code to flag the message.

    For instance, "Hello John, this is Doctor's Office reminding you of your appointment... Type YES to confirm or RESCHEDULE if you need to change your appointment (C:X123)"

    Then, create a Gmail like filter for messages that allows you to filter or filter out where last outbound message contained (C:X123).

    OR

    A filter that would automatically associate (C:X123) to Appointment Reminders.

    We only want to see truly "actionable" messages.

    If they respond with YES to "Type YES to confirm your appointment" and…

    1 vote
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  18. text message search

    Include a way for offices to search within a message thread so they don't have to scroll and scroll to find something in the desktop app.

    Additionally, if it were possible, include a way to search all messages on a given day/range of time.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  19. Message Queue: history should go further back than 2 weeks.

    Montgomery Vision Care would like to be able to see pts who have opted out of recall reminders. A report would be awesome! But being able to see opt outs further back than 2 weeks would be SUPER helpful too. Thank you!

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  20. Intra-office call logs

    It would really be helpful to be able to access call logs between office extensions. Both call logs and call recordings.

    3 votes
    0 comments  ·  Phones  ·  Admin →
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