Desktop App
1458 results found
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Call Analytics Available to Administrative Users Only
Call volume analytics are available to all users, not just for those with administration rights. That poses a problem between team members when they can see each other's productivity. Leaders need to be able to view and dig in so they can coach but it should not be available to every staff person.
13 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Shared phone numbers in family file & Caller ID
Shared phone numbers on caller ID often show up as a child instead of head-of-household or adult patient. Is there a way to change this?
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Phone Tree Report
Would it be possible to have a report in the phone analytics that was broken down by options in the phone tree? For example, it showed the amount of calls that went to Option 1, how many of those were answered and how many were missed.
11 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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pop up phone calls
It would be nice if we are able to adjust where the pop up notifications is on the screen. Having it in the upper right hand corner is not ideal.
6 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Bulk text for only certain patients on schedule
Would love to be able to go into schedule and highlight or check certain patients that need to have a bulk message sent to them. Example: Patients that need a medical update form.
3 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Downloading Voicemails
There are voicemails in the general voicemail box, they are wanting to save the voicemails onto the desktop of the computer as a mp3 file for training and legal purposes
1 vote -
sublist to a quickfill list
a list for prophy
a list for fillings
a list for crown
a list for dentures
a list for implants and so on1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Standard primary fields for Physical therapy vertical
Level of pain; Number of pain sites; Impact on quality of life, duration of symptoms; occupational markers; behavioral markets.
Customer wants to do clinical studies on this data gathered from forms; could forms provide standardized primary fields that a customer could draw on to make their own reports?1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Refunds from app
It would be very helpful to be able to issue refunds through the weave app and in cases where they did not pay with a card initially or want it refunded to a different card.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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New Filter Options
Dear product,
- Will we ever expand email marketing filters beyond the types we have now? AKA will we ever include operatories, practitioners, locations?
- Will we ever expand the 'scheduled' section to include more than the times it has now? (most people I've talked to really want to be able to send a message to all patients scheduled for that day including those who haven't been seen yet, similar to our bulk schedule SMS feature)
1 vote -
Tip
It would be great to have a function where clients would be able to leave a tip for services.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Appointment date and time in Bold
Can you please make the appointment date and time in bold! Thank you
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Eyewear Notifications - auto switch from "Received" to "Notified"
With Eyewear reminders: When Weave sees a "Received" status and sends a text, it would be helpful to have Weave then mark the order as "Notified" in the practice management software (similar to the mark "Confirmed" function in the appointment reminders.
As of now when an order is marked as "Received" a text may go out, but there isn't an easy way for staff to see if they need to make a subsequent phone call.2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Payments
When a patient calls to pay their bill over the phone, is there a way to add a button or link we can click to take us to Payments? It's a lot of extra clicking to go from the screen that is there when the person calls to generating the Payments screen.
7 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Payments Portal New Column Request
On the payouts list under Payments, Payouts (see attached sample report), PLEASE, PLEASE, PLEASE add a column for the Fees and one for the Net Deposit. I'm a bookkeeper and have the Gross Deposits but need to subtract the fees from each credit card deposit. It takes far too long to open each deposit to get this information.
Having this report would help bookkeepers want to promote Weave to other clients. As this report is now, I would not recommend Weave to any of my clients as this report alone severely increases the time it takes to complete
Thank you…
1 vote -
Making a "Sent" Writeback
Anna Andreyev has requested the following:
I want the writeback of "sent" to come back to their PMS, just like when a message is "confirmed"2 votes -
Patient names on messages
It's very confusing when you call a patient or receive a message from a patient and the message doesn't have the correct name on it. For example I called my daughter in law this morning and the message has my 3 year old grand son's name on it. Other times is has a completely different name on the message that's not even related to the family!
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Export Phone Analytics
Export CSV file & PDF of Phone Analytics for record keeping & productivity reports. Thank you!
12 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Weave payment post directly
Payment received in Weave post directly to Dentrix.
11 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Editing User Roles and Blocking Access to Settings for Certain Roles
We've had problems out our office with some team members messing with some of the settings. For example, automated reminders, which we use to send out text messages to patients a day before their appointment to remind them and to send them a link to leave us a google review after their visit. I understand you can edit what "roles" employees have. However, what you cannot do is edit what role can do/or access what. It would be amazing if for example I could edit the "Team Member" role to NOT have access to the settings; but be able to…
9 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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