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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. update payout page

    Please try to make the payout page more user friendly with date transaction was done and when payout reached the bank not the intiated date - the lower half of the payout page is the only useful section - it would be great if it could be closer to the top.

    1 vote
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  2. multiple recipients for payment notification emails

    Please update Weave so that multiple email recipients can be added to the Weave payment notification emails

    1 vote
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  3. Quick Fill

    I wish that you were able to send a message directly from the quick fill list. It only gives you the option to call.

    7 votes
    Started  ·  1 comment  ·  Lists  ·  Admin →
    How important is this to you?

  4. Turn off text messaging for specific users

    I want to be able to toggle calling/texting capabilities on and off in the mobile app for my employees

    3 votes
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  5. Call Analytics Available to Administrative Users Only

    Call volume analytics are available to all users, not just for those with administration rights. That poses a problem between team members when they can see each other's productivity. Leaders need to be able to view and dig in so they can coach but it should not be available to every staff person.

    13 votes
    1 comment  ·  Analytics  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  6. Shared phone numbers in family file & Caller ID

    Shared phone numbers on caller ID often show up as a child instead of head-of-household or adult patient. Is there a way to change this?

    2 votes
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  7. Phone Tree Report

    Would it be possible to have a report in the phone analytics that was broken down by options in the phone tree? For example, it showed the amount of calls that went to Option 1, how many of those were answered and how many were missed.

    11 votes
    0 comments  ·  Analytics  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  8. pop up phone calls

    It would be nice if we are able to adjust where the pop up notifications is on the screen. Having it in the upper right hand corner is not ideal.

    6 votes
    3 comments  ·  Phones  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  9. Bulk text for only certain patients on schedule

    Would love to be able to go into schedule and highlight or check certain patients that need to have a bulk message sent to them. Example: Patients that need a medical update form.

    3 votes
    1 comment  ·  Text Messaging  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  10. Downloading Voicemails

    There are voicemails in the general voicemail box, they are wanting to save the voicemails onto the desktop of the computer as a mp3 file for training and legal purposes

    1 vote
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?

  11. sublist to a quickfill list

    a list for prophy
    a list for fillings
    a list for crown
    a list for dentures
    a list for implants and so on

    1 vote
    0 comments  ·  Schedule  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  12. Standard primary fields for Physical therapy vertical

    Level of pain; Number of pain sites; Impact on quality of life, duration of symptoms; occupational markers; behavioral markets.
    Customer wants to do clinical studies on this data gathered from forms; could forms provide standardized primary fields that a customer could draw on to make their own reports?

    1 vote
    0 comments  ·  Forms  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  13. Refunds from app

    It would be very helpful to be able to issue refunds through the weave app and in cases where they did not pay with a card initially or want it refunded to a different card.

    1 vote
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  14. New Filter Options

    Dear product,

    1. Will we ever expand email marketing filters beyond the types we have now? AKA will we ever include operatories, practitioners, locations?
    2. Will we ever expand the 'scheduled' section to include more than the times it has now? (most people I've talked to really want to be able to send a message to all patients scheduled for that day including those who haven't been seen yet, similar to our bulk schedule SMS feature)
    1 vote
    0 comments  ·  Email  ·  Admin →
    How important is this to you?

  15. Tip

    It would be great to have a function where clients would be able to leave a tip for services.

    1 vote
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  16. Appointment date and time in Bold

    Can you please make the appointment date and time in bold! Thank you

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  17. Eyewear Notifications - auto switch from "Received" to "Notified"

    With Eyewear reminders: When Weave sees a "Received" status and sends a text, it would be helpful to have Weave then mark the order as "Notified" in the practice management software (similar to the mark "Confirmed" function in the appointment reminders.
    As of now when an order is marked as "Received" a text may go out, but there isn't an easy way for staff to see if they need to make a subsequent phone call.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  18. Payments

    When a patient calls to pay their bill over the phone, is there a way to add a button or link we can click to take us to Payments? It's a lot of extra clicking to go from the screen that is there when the person calls to generating the Payments screen.

    7 votes
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  19. Payments Portal New Column Request

    On the payouts list under Payments, Payouts (see attached sample report), PLEASE, PLEASE, PLEASE add a column for the Fees and one for the Net Deposit. I'm a bookkeeper and have the Gross Deposits but need to subtract the fees from each credit card deposit. It takes far too long to open each deposit to get this information.

    Having this report would help bookkeepers want to promote Weave to other clients. As this report is now, I would not recommend Weave to any of my clients as this report alone severely increases the time it takes to complete

    Thank you…

    1 vote
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  20. Making a "Sent" Writeback

    Anna Andreyev has requested the following:
    I want the writeback of "sent" to come back to their PMS, just like when a message is "confirmed"

    2 votes
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?
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