1458 results found

1. Automatic Updates for Desktop App

   Please enable automatic updates to the Weave desktop app. Our staff likely dismiss the notifications for updates, which then leads to issues with the app. It would be great if the app would queue an update for the next time the app is launched, or if it could be performed outside of office hours. Thank you.

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   Request Received  ·  0 comments  ·  Desktop Client  ·  Delete…  ·  Admin →
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2. Integrate Weave with Acuitas

   Submitting an enhancement request to integrate weave with acuitas. Would make processes much more seamless, thank you.

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   Request Received  ·  sean.foster responded

   Thank you for submitting your feedback!

   We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

   Again, thank you for taking the time to help us make our products better.

   If you need help with any issues immediately, I would recommend reaching out to our support team at:

   www.weavehelp.com.

   Thank you, and we look forward to working with you in the future.

   -Your Friends at Weave.

3. Constant Technical Issues

   Is anyone else experiencing tons of technical issues with Weave? We've been extremely disappointed in the platform since we first signed up (in September 2021). Our calls drop, the speakerphone app doesn't work, we experience constant technical issues with the phone function on the mobile app, the app will freeze and then quit, among other things. We've been told there's a "bug" in the app, and that the software development team is working on it. That's great, but we've seen absolutely no improvement since we first spoke with customer support over two months ago. Small issues have popped up since then, but we have a hard time getting through to any support team. Some days they aren't taking phone calls, but when you send an email it takes several days before anyone responds. Don't even waste your time with the "chat" support function -- we tried that, and we were #647 in line. After waiting for over two hours, we had made it to #362. How can you offer a service without providing responsive customer support? What is really frustrating is that we constantly see advertisements and promos for Weave. Why are they trying to ADD to their customer base when they can't support their CURRENT clients???? It's extremely frustrating. The concept of the platform is wonderful, but so far the execution has been terrible.

   Is anyone else experiencing tons of technical issues with Weave? We've been extremely disappointed in the platform since we first signed up (in September 2021). Our calls drop, the speakerphone app doesn't work, we experience constant technical issues with the phone function on the mobile app, the app will freeze and then quit, among other things. We've been told there's a "bug" in the app, and that the software development team is working on it. That's great, but we've seen absolutely no improvement since we first spoke with customer support over two months ago. Small issues have popped up since… more

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   Request Received  ·  sean.foster responded

   Thank you for submitting your feedback!

   We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

   Again, thank you for taking the time to help us make our products better.

   If you need help with any issues immediately, I would recommend reaching out to our support team at:

   www.weavehelp.com.

   Thank you, and we look forward to working with you in the future.

   -Your Friends at Weave.

4. Sync up the ASAP list from Dentrix to the Quick Fill appointments

   Dentrix has an ASAP list we can look at to do last minute appointment fill. Can you sync up your Quick fill list from Dentrix?

   6 votes

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   Request Received  ·  sean.foster responded

   Thank you for submitting your feedback!

   We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

   Again, thank you for taking the time to help us make our products better.

   If you need help with any issues immediately, I would recommend reaching out to our support team at:

   www.weavehelp.com.

   Thank you, and we look forward to working with you in the future.

   -Your Friends at Weave.

5. Remove Closed Hours missed calls from reports

   We want to be able to react to a message in Team Chat instead of sending a separate emoji on a separate line. It takes up too much space on the messaging and if 28 employees all react, you have to scroll up so far to see what the actual message was regarding.

   5 votes

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   Request Received  ·  sean.foster responded

   Thank you for submitting your feedback!

   We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

   Again, thank you for taking the time to help us make our products better.

   If you need help with any issues immediately, I would recommend reaching out to our support team at:

   www.weavehelp.com.

   Thank you, and we look forward to working with you in the future.

   -Your Friends at Weave.

6. 1 Click phone call through Dentrix

   I call a lot of patients each week(200+) and to be able to click 1 button in Dentrix that calls the patient from my phone would be life changing. It would save me so much time and frustration dialing number after number after number. I would like for it to be as simple as clicking their telephone number in Dentrix and have it instantly go through on my phone, like a hyperlink. It would save me so much time, frustration, and additionally I would be able to reach out to even more patients, giving them the care they need. Thank you.

   I call a lot of patients each week(200+) and to be able to click 1 button in Dentrix that calls the patient from my phone would be life changing. It would save me so much time and frustration dialing number after number after number. I would like for it to be as simple as clicking their telephone number in Dentrix and have it instantly go through on my phone, like a hyperlink. It would save me so much time, frustration, and additionally I would be able to reach out to even more patients, giving them the care they need. Thank… more

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   Request Received  ·  sean.foster responded

   Thank you for submitting your feedback!

   We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

   Again, thank you for taking the time to help us make our products better.

   If you need help with any issues immediately, I would recommend reaching out to our support team at:

   www.weavehelp.com.

   Thank you, and we look forward to working with you in the future.

   -Your Friends at Weave.

7. OpenDental API and Database Integrity

   Starting in version 21.4 of OpenDental, 3rd party vendors will not be allowed to write directly to OpenDental Databases.

   Transition Timeline:
   We need to give you time to transition to the API. Here's a rough idea of how that transition will work. Version 21.4 will be released approx 12/2021. Users will start to see small notifications in various screens indicating data being changed by third parties. The warnings should not be scary and there will be lots of explanation so that they won't be concerned and they won't call anyone. Every three to four months, as new versions are released, users will see more notifications in more places. They might eventually start to see some popups as well, but not too soon. So it will be a gradual process that should give you plenty of time.

   https://www.opendental.com/site/integrity.html

   What to do?
   Contact vendor.relations@opendental.com immediately and request a developer API key.

   Include the following information in your email:
   Developer name:
   Company name:
   Email address:
   A list of the API Resources you need access to, the level of access such as read/write/update:
   A description of the application you are intending to build (type and purpose):

   OpenDental has a fully documented api (https://www.opendental.com/resources/OpenDentalAPI.pdf) that allows customers to easily enter an API key into their PMS to enable safe integrations with 3rd party vendors (https://www.opendental.com/manual/fhir.html).

   Below is an example list of API resources for basic coverage of the existing integration. You will need to adjust your request for more coverage for things like insurance verification and eForms.

   Recommended API request for day 1 coverage:
   Appointments GET (single)
   Appointments GET (multiple)
   Appointments GET ASAP
   Appointments GET SlotsWebSched
   Appointments GET Slots
   Appointments GET WebSched
   Appointments POST (create)
   Appointments PUT Break
   Appointments PUT Confirm
   ApptFields GET - useful for your custom field defs
   ApptFields PUT - useful for your custom field defs
   Commlogs GET
   Commlogs POST (create)
   Operatories GET
   Patients GET (single)
   Patients GET (multiple)
   Patients GET Simple
   Patients POST (create)
   Patients PUT (update)
   Payments POST (create)
   Queries POST - Runs a custom query against the database. Queries are screened to be read-only. This could be useful for analytics and reports
   Recalls PUT Status

   Disclaimer: I am not a developer affiliated with OpenDental. I am a customer of both products and support medical practices.

   Starting in version 21.4 of OpenDental, 3rd party vendors will not be allowed to write directly to OpenDental Databases.

   Transition Timeline:
   We need to give you time to transition to the API. Here's a rough idea of how that transition will work. Version 21.4 will be released approx 12/2021. Users will start to see small notifications in various screens indicating data being changed by third parties. The warnings should not be scary and there will be lots of explanation so that they won't be concerned and they won't call anyone. Every three to four months, as new versions are released,… more

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   Request Received  ·  sean.foster responded

   Thank you for submitting your feedback!

   We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

   Again, thank you for taking the time to help us make our products better.

   If you need help with any issues immediately, I would recommend reaching out to our support team at:

   www.weavehelp.com.

   Thank you, and we look forward to working with you in the future.

   -Your Friends at Weave.

8. Syncing incoming mobile calls with office hours

   Is there a way to set up incoming mobile calls as you set up Office hours or sync it with the office hours? That way, calls only come in on the mobile app during business hours ONLY

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   Request Received  ·  sean.foster responded

   Thank you for submitting your feedback!

   We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

   Again, thank you for taking the time to help us make our products better.

   If you need help with any issues immediately, I would recommend reaching out to our support team at:

   www.weavehelp.com.

   Thank you, and we look forward to working with you in the future.

   -Your Friends at Weave.

9. add mobile apps to call queues

   -Add mobile app to call queue capability.

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   Request Received  ·  sean.foster responded

   Thank you for submitting your feedback!

   We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

   Again, thank you for taking the time to help us make our products better.

   If you need help with any issues immediately, I would recommend reaching out to our support team at:

   www.weavehelp.com.

   Thank you, and we look forward to working with you in the future.

   -Your Friends at Weave.

10. work with chromebooks.

    The ability to send images between coworkers and group message would be great.

    4 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

11. Updated Wellness form

    Wellness form is very out dated. Needs to have updated guidelines for travel, vaccination etc. Canadian Guidelines need to be added. Clients should be able to update there own wellness form.

    2 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

12. Print lists

    A way to print of any of the lists in the desktop software. That would be amazing, please.

    4 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

13. Fix pop up window so we can see all the message, or resize it.

    Fix your software. The message pop ups cannot be resized and right now I cannot respond to patients because only have the chat window shows up. Your support has no idea how to resolve this and recommended we send you some feedback about it.

    12 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

14. Team Chat: Like or react with emojis

    We want to "Like" or react with an emoji to a specific message on the team chat lines.

    3 votes

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    Added to Backlog  ·  Aaron Airmet responded

    We are looking to make updates like this and more in early 2022. If you would like to provide more detailed feedback, please schedule a 30-minute conversation with the product manager, Aaron Airmet: https://calendly.com/aaron-airmet-getweave/30min

    Thanks!

15. MOBILE VS DESKTOP

    Would be nice if the desktop and the mobile app had the same capabilities. You can see who you are sending a bulk message to and can click the patients the that you want to exclude on the mobile app but not on the desktop. You can create message templates on the desktop but not on the mobile app.

    7 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

16. refund options updated

    We need to be able to provide a refund to a patient with a different card - if the original card expired or was lost etc. For any amount - if possible - not just what was paid on that card.

    2 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

17. update payout page

    Please try to make the payout page more user friendly with date transaction was done and when payout reached the bank not the intiated date - the lower half of the payout page is the only useful section - it would be great if it could be closer to the top.

    1 vote

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

18. multiple recipients for payment notification emails

    Please update Weave so that multiple email recipients can be added to the Weave payment notification emails

    1 vote

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

19. Quick Fill

    I wish that you were able to send a message directly from the quick fill list. It only gives you the option to call.

    6 votes

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20. Turn off text messaging for specific users

    I want to be able to toggle calling/texting capabilities on and off in the mobile app for my employees

    3 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.