Desktop App
490 results found
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popup of notification
Th new notification pop up should be fixed ASAP as we cannot even Close a screen without first ignoring all messages/ VERY FRUSTRATING when trying to check out a patient. IF not fixed soon we may have to discontinue service!!
2 votes -
6.3.12 doesn't have a minimize control in the notification pop up
No Minimize Option in the 6.3.12 Notification Pop Up
2 votes -
Date of birth on csv upload
For those business who are not integrating emr it would be nice to have an option to upload and sync the patients date of birth with the csv file upload. This is very important for verification purposes if we do not have our emr pulled up in front of us and I would think most emr reports have this on their csv file options.
2 votes -
Upload DOB's from CSV file
Add the ability to upload birth dates from the CSV file. This would allow us to attach statements with the Text to Pay feature.
2 votes -
Sync Patient Picture from Eaglesoft
It'd be nice if the patient pictures were also uploaded into weave info. When patients call, along with their informatio,n their picture could be seen as well.
2 votes -
Customize freq. for Auto Review Texts
Let us customize the amount of automatically sent review texts. It would be really nice to use the auto feature, but we have a lot of appts for follow up with our patients and we don't want to flood them with soooo many requests for a review! It would be very nice if we could pick the appointment type (like you can for recall) or a frequency limitation e.g. if they have had one in the last 6months don't send another, or if they have already left us a review don't send another for x amount of years/appts.
2 votesHello!
In Weave we do limit the number of reviews texts a patient will get. They should not receive more than one in a three month time period. If you are seeing this happening more than that for a patient please reach out to our support team www.weavehelp.com.
Thanks!
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Excluding appointments from text reminders
We use dentrix and put reminders (such as lab due dates and payment reminders) and appointments to reschedule in the appointment book in a side column. The previous 2 text reminders systems we have used have let us exclude this column. I have been watching your training videos to try to figure out how to use weave text reminders and keep track of this information, without sending the patients texts. I have been trying to use your "follow up" system, which solves some of the problem. It would be really nice to exclude text reminders from being sent to a…
2 votesWeave can exclude columns. Please contact support to get this set up: www.weavehelp.com.
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Open to Patient File Instead of Family
It would be amazing if, when you jump to Patient File, it would take you to THAT patient instead of to the Family.
2 votesTo open to the contact/patient instead of the family, click on the icon or picture next to the patient name. Clicking the row will open the family view.
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access voicemail from another phone/location
You should be able to call in from a remote location to pick up your messages. Not have to ONLY be able access through email or directly from the phone.
2 votesOur mobile app will allow you to do this now!
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;AOSIHGFIOPZSDH
WE WERE WITHOUT PHONES ALL MORNING BECAUSE OUR PHONES WEREN'T SYNCED WITH YOUR NEW PHONE SYSTEM. WE RUN AN EMERGENCY SERVICE AND THOSE PHONE CALLS THAT WE MISSED COST US ABOUT $15 A PIECE. THIS IS UNACCEPTABLE. I AM NOT NEW TO THE OFICE BUT I AM NEW TO THE MANAGER POSITION AND MY FRONT OFFICE STAFF IS TELLING ME THAT THEY HAVE MANY FRUSTRATIONS WITH WEAVE. I HAVE HAD A FEW IN MY SHORT TIME HERE, MOST PRESSING WAS WHEN OUR MESSAGE OVER THANKSGIVING WAS INDICATING THAT WE WERE A DIFFERENT OFFICE, LET ALONE DIRECTING EMERGENCY PATIENTS TO THE…
2 votesThanks for the feedback. I have passed it on to our customer success team.
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Improving awarenes in unwanted calls (#'s)
Hi guy's,
Boris here from Heavenly Smiles Dental. Solusitor calls (previously denied requests for service or no accounts with us) can be a down time for dental practices. Can calls from the same numbers (unwanted and previously regected or unwanted-to have its own link and come with previous regected note? I dont know just an idea. Will help to forward those call directly to designated voice mail(solusitors) stating: Thank you for calling we are assisting other patients at this time and appolojise for the incoveniance. We strive to deliver the best service to all of our patients. Please leave a…2 votesAdded the option to block calls from our Portal.
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Unread texts appear at the top of the list
It would be incredible if all unseen texts appeared at the top of the list instead of lost throughout. While it's helpful that the blue dot signifies they are unread, they still get lost within the many others that are sent throughout the close of business. When we arrive in the morning there are tons to scroll through to find ones unread.
2 votesThere is a button on the message screen that allows you to filter your messages and see the unread ones only.
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Adjustable time for review texts
We have suggested this in the past and want to know if there has been any progress, but our patients are still saying how awkward it is to get the text asking them to review our office while they are still in the chair. It is also incomfortable for the assistants as well. Is there any way to set the time of when they go out differently?
2 votesDone!
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Add Picture to User Account
how do i put a picture on my weave account?
2 votesCall us!
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Texting confirmations from Schedule
I downloaded an New Version this morning. When I went into the schedule today to confirm for Monday, which I don't do automatically, I noticed it was very different. Annoyingly different. Instead of the message to be sent showing in a separate window, it showed up in that patients list of texts. So to get to the next patient after hitting 'Send', I had to go back and down the list to the next patient. This is not nearly as quick and streamlined as it was before!
2 votes -
Pick up order notification in weeve
I am aware that weeve is compatable with revolution and I was curious if in the future glasses and contact lens orders would be viewable from weeve.
2 votes -
Mark unread texts
To have message marked as unread to allow other team members to view text as a new message.
2 votesReleased!
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List date and time for client next appt
post time to next visits. When i go into pt's details i would love to see the time with the appt date
2 votesOn the newest update, if you click on the next or last appt in the Patient’s detail page, you can now see the time. Thanks for your feedback!
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appointment confirmations
confirming appointments through text and email
2 votesTHis service is in Beta. Please call our support reps if you would like to participate in the beta.
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2 votes
Next release will fix this.
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