Desktop App
1409 results found
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Patient Self-Scheduling and Anonymous Hygienist Booking Enhancements
What department are you in?
Onboarding
Which Feature does this pertain to?
Online Scheduling
What area of the Feature?
Writebacks
What pain points/suggestions does the office have?
-- Office would like to have patients have the ability to schedule without staff having to approve.
-- Office would like an any provider option for hygienists without the hygienist name showing. They schedule in a round robin and don't want patients being able to select, but still want accurate availability.
-- They provided their current website as an example of how they would like Weave to work https://kcfamilydental.com/ and say they have…2 votes -
Improving Messaging Reminders: Customizable Appointment Title to Skip Notifications Suggested by Support Department
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Reminders
What pain points/suggestions does the office have?
Office wants way to make only earliest appt reminder send, she suggested what she saw another company do: make appt title have something in it that means 'don't send reminder for this appt'. I suggested adv. filters already, but it didn't fit her needs.2 votes -
Filter Needed to Exclude Specific Patients in Email Marketing Campaigns
What department are you in?
Support
Which Feature does this pertain to?
Email Marketing
What area of the Feature?
Selecting recipients
What pain points/suggestions does the office have?
A filter to exclude specific patients.
When sending out campaigns the office wants to be able to exclude specific patients at certain times but allow them to continue to get campaigns at other times2 votes -
Tracking Manual Texts in Messaging Analytics
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Analytics
What pain points/suggestions does the office have?
Office would like to be able to track by manual texts sent by user2 votes -
Increase Mobile App Picture Message Size Limits for Better Functionality
What department are you in?
Support
Which Feature does this pertain to?
Mobile App
What area of the Feature?
Sending Picture Messages
What pain points/suggestions does the office have?
The doctor is unable to send pictures to his clients without having to make sure they are at least 1MB or smaller. He says that the size limit on pictures sent through the mobile app is too prohibitive for what he needs and uses and is wondering if there would be a way to increase the limits of what can be sent.2 votes -
Customizable Document Group for Forms in Eaglesoft
What department are you in?
Support
Which Feature does this pertain to?
Forms
What area of the Feature?
PDF Writebacks
What pain points/suggestions does the office have?
They want the forms uploaded to Eaglesoft to not always end up in the weave forms document group. They would like to have the option to have them end up in medical history document group or other groups as well2 votes -
EPM Integration Inquiry: Digital Forms Release and Previous Officemate Integration
What department are you in?
Support
Which Feature does this pertain to?
Forms
What area of the Feature?
Integration
What pain points/suggestions does the office have?
Office wants to know when digital forms will be ready and integrated with EPM and why did Weave integrate with the older Officemate before having integration for EPM.2 votes -
Can HSA/FSA Cards with Longer CVC Codes Be Processed Manually?
What department are you in?
Support
Which Feature does this pertain to?
Payments
What area of the Feature?
CVC code for manually entering card info
What pain points/suggestions does the office have?
The office has had several occasions where a patient has an HSA/FSA card and they cannot manually enter in the payment info because the CVC code is longer than 3 digits and the desktop app and payment link only allows 3 digits. This is very inconvenient for them since they can then only process these payments using the terminal.2 votes -
Adjustable Print Sizes for Admin Portal Analytics
What department are you in?
Support
Which Feature does this pertain to?
Admin Portal
What area of the Feature?
Analytics
What pain points/suggestions does the office have?
allow size adjustments when downloading analytics for printing. As of right now when trying to export/ print out analytics it smushes it all into one page and is extremely small2 votes -
Feature Request: Allow Patients to Correct Personal Info Errors
What department are you in?
Support
Which Feature does this pertain to?
Forms
What area of the Feature?
Writebacks/Pt info
What pain points/suggestions does the office have?
Office wants a way for patient's to correct their name/etc when the office spells it wrong or inputs it wrong, etc.2 votes -
"Enhancing Integrations: Auto-Text Replies and Custom Status Options in Weave"
What department are you in?
Support
Which Feature does this pertain to?
Integrations
What area of the Feature?
Status Mapping + Auto Texting
What pain points/suggestions does the office have?
Feature request 1:
Generate an auto-text reply when a patients texts after hours, 'missed-text sms'.
Feature request 2:
The office would like to have the ability to add more status options under Status Mapping > Weave Status. The office would like to be able to label their additional status options and have them show up in auto-reminders for eyewear. Notes: Unknown status is useless bc it is not an option…2 votes -
Option to Print Quick Fill List in Scheduling Tab
What department are you in?
Support
Which Feature does this pertain to?
Scheduling Tab
What area of the Feature?
Quick Fill List
What pain points/suggestions does the office have?
The office wants the option to print their quick fill list out. The software they used before weave allowed them to do so.2 votes -
"Online Scheduling Form Update: Change 'Patient Info' to 'Client Info' and Remove DOB Field"
What department are you in?
Support
Which Feature does this pertain to?
Online Scheduling
What area of the Feature?
Form to request an appt, client-facing
What pain points/suggestions does the office have?
Language change request > Label the form "Client Info" instead of "Patient Info" in the form headline and remove DOB field from the Online Schedule form (step 4 out of 5 that the cx fills out before they click "submit"). In the vet clinic workflow, the patient (a pet) doesn't fill out this form. The client does. This is also why the DOB doesn't apply.2 votes -
"Support Dept's Input: Improve Scheduling Tab to Show Exact Appointment Times & Lengths for Better Team Coordination"
What department are you in?
Support
Which Feature does this pertain to?
Scheduling Tab
What area of the Feature?
Appointments (in both scheduling tab and pt profile)
What pain points/suggestions does the office have?
Office wants it to: "have TIME of appt on your weave not just the day of next appt .
Need TIME and LENGTH of appt.
On our end it SHOULD show START time and END time of appt so all team members know if we can schedule more pts in Between pts .
As of now we cannot tell"2 votes -
"Support Department Seeks Productivity & Rescheduling Analytics in Admin Portal"
What department are you in?
Support
Which Feature does this pertain to?
Admin Portal
What area of the Feature?
Analytics
What pain points/suggestions does the office have?
would like provider productivity and rescheduling added to analytics. Their previous provider offered this and it's something that they "really need"2 votes -
Improving Weave's Recall List: Filter by Recall Type for Better Clarity
What department are you in?
Onboarding
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Recall Lists
What pain points/suggestions does the office have?
This office was concerned that they aren't able to filter the Recall List in Weave by the Recall Type. They found that the Recall list was very confusing for this reason bc a patient might be overdue for Panorex (X-Rays), but not overdue for Prophy and they don't necessarily care about all recall due dates equally.2 votes -
"Enable 2FA for Sensitive Data Access in Desktop App's Security Feature"
What department are you in?
Onboarding
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Security
What pain points/suggestions does the office have?
This group is wanting the ability to turn on 2 factor authentication for staff whenever they are going to access sensitive info (more specifically payment info).2 votes -
Use Weave Desktop App on Chrome Books Requested by Onboarding Dept
What department are you in?
Onboarding
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Desktop App
What pain points/suggestions does the office have?
This office would like to use the Weave Desktop app on Chrome Books.2 votes -
Appointment Reminders Sent for Canceled Appointments in Weave: Office Feedback and Suggestions
What department are you in?
Support
Which Feature does this pertain to?
Integrations
What area of the Feature?
Schedule Appointments within NexTech
What pain points/suggestions does the office have?
When the office cancels an appointment within NexTech, they cut and paste the patient's information on a new date and reschedule the appointment, but they started to notice that if they do that, Weave will still send the appointment reminders for those appointments that were "canceled/removed" . The system is taking that action like if they were rescheduling and not canceling the appointment. Office says that if they just cancel the…2 votes -
Expanding WIV Feature to Optometry Vertical Based on Office Feedback
What department are you in?
Support
Which Feature does this pertain to?
WIV
What area of the Feature?
Office wants us to expand to the Optometry Vertical
What pain points/suggestions does the office have?
Optometry office would like to be able to use this feature.2 votes
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