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1409 results found

  1. Typo in "Successful" Message When Retrying Failed Fax

    What department are you in?

    Support
    Which Feature does this pertain to?
    Fax
    What area of the Feature?
    s00054605
    What pain points/suggestions does the office have?
    When fax doesn't send and they click "retry" it says Fax successful but she said "successful" is spelled wrong (I wasn't on long enough to get a screenshot).

    2 votes

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  2. "Automated Confirmation Texts for Patient Appointments in Desktop App Scheduling"

    What department are you in?

    Support
    Which Feature does this pertain to?
    Desktop App
    What area of the Feature?
    Scheduling
    What pain points/suggestions does the office have?
    Would like after an appointment is confirmed by a patient via text, for it to send a text to the patient letting them know it has been officially confirmed.

    2 votes

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  3. Auto-Remove Tags for New Messages in Threads for Better Workflow

    What department are you in?

    Support
    Which Feature does this pertain to?
    Messaging
    What area of the Feature?
    Tags
    What pain points/suggestions does the office have?
    Wanting to be able to have tags automatically removed after a new message comes into a message thread. That way, they can tag according to the individual message instead of the entire message thread, as it would help with the organization and workflow for the office as they can get very busy and need to know if a specific employee is responding or not based on the tags.

    2 votes

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  4. Customization Request: Reminders to Show Dental Hygienist Instead of Doctor

    What department are you in?

    Support
    Which Feature does this pertain to?
    Messaging
    What area of the Feature?
    Reminder Templets
    What pain points/suggestions does the office have?
    This office wants the reminders to show the dental hygienist in the text but when we use "service provider" it just shows the doctor. They could edit the PMS and replace the doctor with the dental hygienist in the schedule of the PMS but they want the option for both.

    2 votes

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  5. Voicemail Editing Frustrations: Users Want Re-record Option in Mobile App

    What department are you in?

    Support
    Which Feature does this pertain to?
    Mobile App
    What area of the Feature?
    Voicemail Recording in Media Library
    What pain points/suggestions does the office have?
    Office says they used to be able to click on a recording in the mobile app and click edit, then re-record this file and it would be saved with the same name as the previous file. Now that is not an option and they have to record a new file and give it a new name, or delete the old file and before giving the new file the same…

    2 votes

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  6. "Sales Idea: Custom QR Codes with Embedded Company Logos for Enhanced Marketing"

    What department are you in?

    Sales
    Which Feature does this pertain to?
    Payments
    What area of the Feature?
    Make QR codes a marketing/branding thing.
    What pain points/suggestions does the office have?
    I had an idea for a little feature that might be fun for our customers (and since we’re all-in on generative AI). What if we had payment QR codes that embedded their company logo. We could do something along these lines: https://cybernews.com/tech/stable-diffusion-qr-art-reddit/
    https://civitai.com/articles/376/how-to-create-functioning-qr-codes-using-stable-diffusion-tile-method

    2 votes

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  7. "Branded QR Codes for Payments: Embedding Logos with Generative AI"

    What department are you in?

    Sales
    Which Feature does this pertain to?
    Payments
    What area of the Feature?
    Make QR codes a marketing/branding thing.
    What pain points/suggestions does the office have?
    I had an idea for a little feature that might be fun for our customers (and since we’re all-in on generative AI). What if we had payment QR codes that embedded their company logo. We could do something along these lines: https://cybernews.com/tech/stable-diffusion-qr-art-reddit/
    https://civitai.com/articles/376/how-to-create-functioning-qr-codes-using-stable-diffusion-tile-method

    2 votes

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  8. Feedback on Text to Pay Link Update and Future Alerts

    What department are you in?

    Support
    Which Feature does this pertain to?
    Payments
    What area of the Feature?
    Text to pay link
    What pain points/suggestions does the office have?
    The text to pay link just went through a major update and you now have to fill in the customer info before you get to the apple pay/google pay option. Cx would like apple pay at the top so that it will autofill the customer info with the apple pay info like it did in the previous version of the link.
    Cx would also like to be alerted of future changes…

    2 votes

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  9. "Request for Landscape Mode in iPad iOS Mobile App"

    What department are you in?

    Support
    Which Feature does this pertain to?
    Mobile App
    What area of the Feature?
    Landscape mode for Ipads
    What pain points/suggestions does the office have?
    Office wishes the IOS app had a landscape mode, specifically for the Ipad

    2 votes

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  10. Custom Conditional Logic Needed for Forms Builder

    What department are you in?

    Support
    Which Feature does this pertain to?
    Forms
    What area of the Feature?
    The Forms Builder
    What pain points/suggestions does the office have?
    The office wants it so other part of the forms works like the built-in allergies part. For allergies if you click "no" for "Do you have any allergies?" nothing comes up and it takes you to the next page but if you choose yes it brings up the rest of the options. They want this as something they can set up for other pages, specify the insurance page. We tried to set…

    2 votes

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  11. Filter Call Records by User in Admin Portal to Enhance Support Efficiency

    What department are you in?

    Support
    Which Feature does this pertain to?
    Admin Portal
    What area of the Feature?
    Call records
    What pain points/suggestions does the office have?
    They would like the ability to filter call records in portal by user.

    2 votes

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  12. Streamline Communication: Integrate Fax with Main Business Number

    What department are you in?

    Sales
    Which Feature does this pertain to?
    Fax
    What area of the Feature?
    Ability to share fax capabilities with Main Business phone number
    What pain points/suggestions does the office have?
    Customer was able to use their main branded business number for texting, calling, and faxing. They expected the same parity with Weave with the ability to have 1 main number that can handle all their communications. (Lost Deal in Sales)

    2 votes

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  13. Voicemail Transcription Request for Hearing-Impaired Staff in Onboarding Department

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Phones
    What area of the Feature?
    voicemail
    What pain points/suggestions does the office have?
    Doctor has staff member with hearing loss and it would be really beneficial to us.
    when they get a Voicemail if we can see the Voicemail transcription via text

    2 votes

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  14. Patient Response Notifications: Bold Names & Blue Dots for Better Clarity

    What department are you in?

    Support
    Which Feature does this pertain to?
    Messaging
    What area of the Feature?
    Notfication
    What pain points/suggestions does the office have?
    The office liked when a Patient's name would be bold to indicate they had respond, right now it is always bold. They think the little blue dot is not enough to indicate the Patient responded

    2 votes

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  15. Enhanced Analytics for Admin Portal: Filter Call Stats by Extension

    What department are you in?

    Support
    Which Feature does this pertain to?
    Admin Portal
    What area of the Feature?
    Analytics
    What pain points/suggestions does the office have?
    Would like to be able to see call duration, and call stats by extension, so a filter to see call stats by extension.

    2 votes

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  16. "Support Suggestion: Add Last Name Filter for Bulk Messaging Feature"

    *Product Improvements * submission from <@U059NSABDK9> *What department are you in? * Support *Which Feature does this pertain to? * Messaging *What area of the Feature? * Bulk Messaging *What pain points/suggestions does the office have? * Customer would like the option to filter by last name for bulk messaging recipients. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * Yes *Either way, what email do they use? * louise@loslunaseyecare.com|louise@loslunaseyecare.com *Name of office requester * Louise *What is the office Phone Number? * 5058654812 *Location ID of request * fe63b4b4-e8f1-45c8-8932-024db79e2730

    2 votes

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  17. "Enhancing Contact Management by Including 'Dismissed' Patients in Weave Messaging"

    What department are you in?

    Support
    Which Feature does this pertain to?
    Phones
    What area of the Feature?
    Contacts/pulling pts that are set to neither inactive nor active.
    What pain points/suggestions does the office have?
    Office has a status called "dismissed" that they'd like patients with that status to pull to Weave, as they still send messages to those patients, but they aren't everyday patients.

    2 votes

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  18. Task Management Capabilities Inquiry for Team Member Assignment in Weave

    What department are you in?

    Support
    Which Feature does this pertain to?
    User Functionality
    What area of the Feature?
    Users
    What pain points/suggestions does the office have?
    I am trying to see if Weave has any capabilities of assigning tasks to team members. A solution for managing tasks. It's like reminders for the users to complete certain tasks

    2 votes

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  19. Option to Enlarge Desktop App Features for Visually Impaired

    What department are you in?

    Support
    Which Feature does this pertain to?
    Desktop App
    What area of the Feature?
    visual aspects
    What pain points/suggestions does the office have?
    Office would like an option of making the desktop app and the corresponding buttons/ features in the app bigger for their visually impaired employees

    2 votes

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  20. Office Needs Change Notifications for Admin Portal Updates

    What department are you in?

    Support
    Which Feature does this pertain to?
    Admin Portal
    What area of the Feature?
    Notification of Changes
    What pain points/suggestions does the office have?
    Office wants to be sent notifications of changes, especially as it pertains to CSV and Portal changes, or anything that will change the way the office does something.

    2 votes

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