Desktop App
1409 results found
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Eaglesoft Auto-Fill: Enable Editable DOB/Name Details in Patient Forms
What department are you in?
Support
Which Feature does this pertain to?
Forms
What area of the Feature?
Auto-Fill for Eaglesoft
What pain points/suggestions does the office have?
Office wants to be able to edit DOB/Name/etc details and have them writeback to Eaglesoft. Currently those auto-pull to the patient's form but do not allow for editing if a detail is wrong.2 votes -
Patient Info Forms Creating Duplicate Profiles in System
What department are you in?
Support
Which Feature does this pertain to?
Forms
What area of the Feature?
Writebacks
What pain points/suggestions does the office have?
Office has a form specifically for when a patient needs to update their information such as phone number or address change. When patients fill these forms out and send them back in, it duplicates their profile instead up updating the information. This is frustrating because it's making them have to go in and delete multiple profiles over and over again.2 votes -
"Prevent Duplicate Profiles: Optimize Form Writebacks for Patient Info Changes"
What department are you in?
Support
Which Feature does this pertain to?
Forms
What area of the Feature?
Writebacks
What pain points/suggestions does the office have?
When patients move or change their phone number but are still active patients, forms should not create a whole new patient profile for those patients2 votes -
"Customize User Roles to Restrict Access in Desktop/Mobile App"
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Desktop/Mobile app
What pain points/suggestions does the office have?
They would like to have the user roles hide/block apps on the desktop or mobile software so that staff doesn't go around opening things. Or have the ability to toggle things on/off, like mobile app access, for the same reasons.
i.e. Hiding fax from the staff members that don't need to manage the fax queue, or hide payments from everyone except the payments users.2 votes -
Exploring API Integration with Weave for Asana and Trello
What department are you in?
SupportWhich Feature does this pertain to?
IntegrationsWhat area of the Feature?
API/iPaaS Platform system with WeaveWhat pain points/suggestions does the office have?
Working with a potential customer at a show, he wanted to know if we're looking at providing an API connection to pull information from Weave to send to Asana and Trello. He mentioned iPaaS Platform systems and the fact that we're already cloud-based. He's curious if that's something that we're looking at providing in the future.2 votes -
Add Specific Patient Selection to Desktop App's Bulk Messaging
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Filtering for Bulk Messaging in the ScheduleWhat pain points/suggestions does the office have?
We are able to select specific patients we want to send a bulk message to through the mobile app, but on the desktop app you can only filter by status, practitioners, operatories, and data sources.
It would be beneficial to add the option to select specific patients on the desktop app as well rather than using the mobile app2 votes -
Caller ID Confusion: Separate Personal and Work Numbers for Accurate Patient Identification
What department are you in?
SupportWhich Feature does this pertain to?
PhonesWhat area of the Feature?
Patient NumbersWhat pain points/suggestions does the office have?
The office has multiple groups of Patient that share the same work place and as such when they call in the caller ID is showing the wrong Patient. They want the options to have caller ID pick only from Personal or Work in Denrix2 votes -
Prevent Sync Errors: Restrict Special Characters in Forms for OfficeMate Compatibility
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Syncing/Answer Field catagoriesWhat pain points/suggestions does the office have?
Office has OfficeMate, and also a few customers that accidentally put things in wrong answer fields (like phone number in middle name field), and would like to make it so special characters cannot sync to OfficeMate in wrong field, as it completely messes up Officemate/makes them unable to use Officemate (according to office).2 votes -
Request for Temporary User Setup Without Personal Emails
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Adding UsersWhat pain points/suggestions does the office have?
They want to set up temporary users and not have to use their personal email.2 votes -
Bulk Payment Reminder Feature Suggested for Desktop App
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
PaymentsWhat pain points/suggestions does the office have?
Office is suggesting that we implement a feature where they can send a bulk reminder text to patients for payment links instead of having to do it one by one.2 votes -
Bulk Payment Reminder Texts for Desktop App
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
PaymentsWhat pain points/suggestions does the office have?
Office is suggesting that we implement a feature where they can send a bulk reminder text to patients for payment links instead of having to do it one by one.2 votes -
In-App Notice for Poor Internet Connection to Aid Users in Diagnosing Call Quality Issues
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Top of interface of the desktop app (and maybe mobile app, if feasible)What pain points/suggestions does the office have?
Like many apps, it would be helpful to customer to have an in-app notice when the internet connection is poor and affecting app/phone usage. Doing so can help them connect understand that the call quality issues they're experiencing is tied to network performance and not hardware issues.2 votes -
Title: Support Dept struggles to access full list of Wellness Form returns due to page limit in portal.
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Wellness Forms: not Digital FormsWhat pain points/suggestions does the office have?
Found in Portal<Customers<Wellness Forms, they cannot see more than 30/a couple pages of the returned Wellness Forms, and they see over 80 patients a day, so they aren't able to see all the returned Wellness Forms.2 votes -
Request for Chromebook-Compatible Desktop App for Onboarding Department
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Work on ChromebookWhat pain points/suggestions does the office have?
The office would like a version of the desktop app that works on Chromebooks2 votes -
Issues with Desktop App Color Scheme and Message Highlighting
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Color SchemeWhat pain points/suggestions does the office have?
Doesn't like the colors. Trying to highlight messages when copy and pasting is difficult as you can't see the highlight2 votes -
Admins Need Ability to Track Staff Training Progress in User Functionality
What department are you in?
OnboardingWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
TrainingWhat pain points/suggestions does the office have?
The office would like for Admin's to have the ability to be able to track the progress of the other staff member's training.2 votes -
Streamline Patient Form Filling: Select Multiple Forms Without Re-entering Info
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
KioskWhat pain points/suggestions does the office have?
Office sometimes needs multiple different forms filled out, but not ones they can create a packet for, since it's different forms every time by patient.
They want to see the ability to select multiple forms/packets for patient to fill out without having to enter the patient's info (to sync to pt account) more than once.2 votes -
Color Issues in Desktop App Update: Support Team Feedback
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Desktop AppWhat pain points/suggestions does the office have?
Office do not like the new update colors. They want to know how to change it back? User is color blind. Weave support provided different versions of links and asked to check but of no use2 votes -
Bulk Update Actionable Messages for Onboarding Team
What department are you in?
OnboardingWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Actionable tabWhat pain points/suggestions does the office have?
This office is wanting to be able to bulk update actionable messages to mark them as complete and move them out of that tab. They're sending birthday reminders and Missed Call Texts that are frequently failing to send to numbers and will often be dealing with 50+ messages in the actionable tab that don't require a response.2 votes -
Adding Payment Widget to Website for Online Patient Payments
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Payment Widget,What pain points/suggestions does the office have?
They want to know if they can add it their website so that patients could pay online as well2 votes
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