Desktop App
1409 results found
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"Enhancement Request: Password-Protected Messaging via Weave for Patients"
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
ImprovementWhat pain points/suggestions does the office have?
Cx wants to send password protected to our patients through weave?2 votes -
MFA Request for Mobile App Security Compliance
What department are you in?
SupportWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
SecurityWhat pain points/suggestions does the office have?
Office just purchased and signed a new cyber insurance policy for their practice that states all practice software needs to be MFA enabled and was hoping weave could provide the MFA layer to the app.2 votes -
"Integrations: Verifying Patients with Meritain Health Insurance (Aetna)"
What department are you in?
SupportWhich Feature does this pertain to?
IntegrationsWhat area of the Feature?
Support Meritain Health InsuranceWhat pain points/suggestions does the office have?
Office would like to be able to verify patients who use Meritain Health Insurance (under Aetna umbrella).2 votes -
Customer Feedback on SMS Writebacks for Dental Specialty Software Integration
What department are you in?
SalesWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Text Writebacks to Comm LogsWhat pain points/suggestions does the office have?
A two office recently signed up for Weave and has stopped moving forward because of SMS Writebacks to the comm log in Dolphin. (Orthodontic)
Passing this feedback along because most of my experience at Weave has been working specifically with Dental Specialty offices. Curious if Writebacks to our Specialty Softwares is something worth exploring. It was something we heard a lot, especially with the high dollar amount value of procedures…2 votes -
Request for SMS Templates Feature in Mobile App from Support Office
What department are you in?
SupportWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
MessagesWhat pain points/suggestions does the office have?
Office is requesting that the SMS templates feature be added to the mobile app.2 votes -
Mobile App Payment Functionality for On-the-Go Professionals
What department are you in?
SupportWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
PaymentsWhat pain points/suggestions does the office have?
hvac company, not a dentist or in the office type, is always on the go and would like to have the payments on mobile app so he can send text to pay to clients right when he is finished.2 votes -
"Ortho Office Seeks Efficient Digital Form Solution with PMS Integration"
What department are you in?
SalesWhich Feature does this pertain to?
FormsWhat area of the Feature?
Auto Reminders / Auto RecallsWhat pain points/suggestions does the office have?
I spoke with an Ortho office that is looking for a solution for their digital forms. They'd like to include their patient forms in their reminder texts, but would also love it if it could scan their PMS (Dolphin) to see if this is a new patient or check to see if they have recently filled out a form so they're not sending unnecessary forms to patients and getting duplicates…2 votes -
"Embedding Forms Directly on Web Pages: Office Requests Simplified Form Integration"
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Public Link/websitesWhat pain points/suggestions does the office have?
Office would like a link to embed the form into their webpage (instead of a link that patients/customers can click on to take them to the page to fill out the form).2 votes -
Report on Monthly Birthdays for Patient Reminders in Support Dept
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
RemindersWhat pain points/suggestions does the office have?
Office wants to pull a report from weave of patients with birthdays just on in that month. They know they get birthday wishes via automatic text so was hoping it was something we could reference.2 votes -
Billing Party Sync Issue for Ortho Minor Patients: Proposed Solution & Next Steps
Hey <@U02LFHK94G2> , Including this thread for reference about the Beta issue our office ran into. and keep everyone in the loop.
Problem: For Minors in the Ortho speciality, they include contact info in the billing party entity which we currently do not sync. hence the contact details are empty.
Solution: Sync billing party info, which will also enable the aging information. (has its technical pros and cons)
Work to be done: Figure out offices affected and if we have to include this functionality from a product perspective. Till then we have asked one office to pause from going…
2 votes -
Syncing Billing Party Info for Minors in Ortho Specialty: Impact Assessment and Product Decision Required
Problem: For Minors in the Ortho speciality, they include contact info in the billing party entity which we currently do not sync. hence the contact details are empty.
Solution: Sync billing party info, which will also enable the aging information. (has its technical pros and cons)
Work to be done: Figure out offices affected and if we have to include this functionality from a product perspective. Till then we have asked one office to pause from going live.
2 votes -
CSV Contact Merge: Add Custom Contacts to .CSV Effortlessly
What department are you in?
SupportWhich Feature does this pertain to?
CSVWhat area of the Feature?
Contacts/updating .CSVWhat pain points/suggestions does the office have?
Office would like a feature where you can push a button or something and all the custom contacts they've created would be added to the current copy of the .CSV (or vice-versa), so that both can be merged.2 votes -
Custom Scheduling Options Needed for Variable Appointment Times and Breaks
What department are you in?
SupportWhich Feature does this pertain to?
Online SchedulingWhat area of the Feature?
Times for schedulesWhat pain points/suggestions does the office have?
Being able to input times instead of select times, Office has breaks at times like 8:20 but can only select 8:15 or 8:30. Would like the ability to change doctors appointment lengths for different days. Some days they take 30 minutes for an appt and others they take 40 minutes.2 votes -
Issues with Messaging Multiple Contacts in Patient Accounts
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Multiple contact associated with Patient accountWhat pain points/suggestions does the office have?
Office has noticed that if she is trying to initiate a sms conversation with any number that is associated with an account, but not the primary number, it will revert to the primary mobile number and essentially block our customer from texting these other numbers. Has stated that this is frustrating as they may have a household with multiple pets but needs to contact a specific owner and is…2 votes -
Forms on Mobile App: User Suggestions and Provider Selection Request
What department are you in?
OnboardingWhich Feature does this pertain to?
FormsWhat area of the Feature?
Form Availability for Mobile AppWhat pain points/suggestions does the office have?
They would love if Forms was on the Mobile App. Is that something that's coming in the near future?
Also, they would love if they're able to select a provider on one of their forms before sending it to the patient.2 votes -
Sample Ringtone Preview for Call Groups Requested by Onboarding Team
What department are you in?
OnboardingWhich Feature does this pertain to?
PhonesWhat area of the Feature?
Ringtone by CallgroupWhat pain points/suggestions does the office have?
This office would like to be able to hear a sample of the ringtones that they can select when they select per Call Group.2 votes -
"Office Seeks Notification Feature for Text-to-Pay in User Functionality"
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
PaymentsWhat pain points/suggestions does the office have?
The office wants to receive a notification when a patient uses the text to pay option?2 votes -
Archiving and Deleting Call and SMS History in Mobile App
What department are you in?
SupportWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
Text message and phone historyWhat pain points/suggestions does the office have?
Wanting to be able to archive and/or delete call history and sms history in bulk.2 votes -
Tracking Appointment Reminders and Confirmations in Weave
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Appointment Auto-Reminders via EmailWhat pain points/suggestions does the office have?
Appointment reminders via email are difficult to track, if not impossible. The office would like to know how patients are confirming - whether it's via email or text and see the confirmation in Weave.2 votes -
"Automated Urgency Alerts for Inbound SMS in Patient Support"
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Inbound SMS triggersWhat pain points/suggestions does the office have?
The office would like when patients text in about an emergency that is would trigger an alert to their personal numbers, similar to VM notifications. Something that would allow them to be able to get to urgent messages without having to check their messages over the weekend. Specifically, she would like the system to be aware of any phrasing that could indicate an injury or problem without having to let their patients…2 votes
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