Legacy Desktop App
1477 results found
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Issues with Desktop App Color Scheme and Message Highlighting
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Color SchemeWhat pain points/suggestions does the office have?
Doesn't like the colors. Trying to highlight messages when copy and pasting is difficult as you can't see the highlight2 votes -
Admins Need Ability to Track Staff Training Progress in User Functionality
What department are you in?
OnboardingWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
TrainingWhat pain points/suggestions does the office have?
The office would like for Admin's to have the ability to be able to track the progress of the other staff member's training.2 votes -
Streamline Patient Form Filling: Select Multiple Forms Without Re-entering Info
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
KioskWhat pain points/suggestions does the office have?
Office sometimes needs multiple different forms filled out, but not ones they can create a packet for, since it's different forms every time by patient.
They want to see the ability to select multiple forms/packets for patient to fill out without having to enter the patient's info (to sync to pt account) more than once.2 votes -
Color Issues in Desktop App Update: Support Team Feedback
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Desktop AppWhat pain points/suggestions does the office have?
Office do not like the new update colors. They want to know how to change it back? User is color blind. Weave support provided different versions of links and asked to check but of no use2 votes -
Bulk Update Actionable Messages for Onboarding Team
What department are you in?
OnboardingWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Actionable tabWhat pain points/suggestions does the office have?
This office is wanting to be able to bulk update actionable messages to mark them as complete and move them out of that tab. They're sending birthday reminders and Missed Call Texts that are frequently failing to send to numbers and will often be dealing with 50+ messages in the actionable tab that don't require a response.2 votes -
Adding Payment Widget to Website for Online Patient Payments
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Payment Widget,What pain points/suggestions does the office have?
They want to know if they can add it their website so that patients could pay online as well2 votes -
Unify Office Requests Multi-Team Extension for Support Calls
What department are you in?
Support
Which Feature does this pertain to?
Phones
What area of the Feature?
Unify Office/Unify team
What pain points/suggestions does the office have?
Unify office would like us to have an extension/option number for the multi-team when calling support2 votes -
Mobile App Schedule Needs Redesign for Better Readability: Support Team Suggests PMS System-Like Layout
What department are you in?
SupportWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
ScheduleWhat pain points/suggestions does the office have?
Office is not happy with the way that their Mobile App Schedule looks like. They feel like it is too bunched up and hard to read. They would like for it to look more like their PMS system.2 votes -
Request for Image Sharing Feature in Team Chat
What department are you in?
SupportWhich Feature does this pertain to?
Team ChatWhat area of the Feature?
MessagingWhat pain points/suggestions does the office have?
Office would like the ability to send/receive pictures in Team Chat.2 votes -
Restore DOB & Gender Fields in Online Scheduler for Better Demographic Data
What department are you in?
SupportWhich Feature does this pertain to?
Online SchedulingWhat area of the Feature?
Information FieldsWhat pain points/suggestions does the office have?
In an older version of the Online Scheduler, the fields for DOB and Gender were available for the office to utilize with all appointment request submissions. For optometry offices this provided very useful demographic data, and assisted in prepping for individual appointments (boys and girls tend to wear different styles of glasses). This office does not understand why we eliminated this feature.2 votes -
"Request for Integrations Feature: Displaying Appointment Confirmation Status in Weave and Avimark"
What department are you in?
OnboardingWhich Feature does this pertain to?
IntegrationsWhat area of the Feature?
Confirmation status shownWhat pain points/suggestions does the office have?
Office would like to know if an appointment was confirmed by Weave. With Avimark it does not show that or anywhere in Weave or Weave portal does it show it either for the customer. Even though they do get a text from patients. They would like to be able to see that it did writeback and was confirmed.
for example office has Avimakr and they used PetDesk for confirmation and Petdesk does…2 votes -
Request to Reduce Message Icon Size on Mobile Websites
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Message Icon on mobile sitesWhat pain points/suggestions does the office have?
The office is hoping for a way to make the Message icon smaller on the mobile version of our website. I have a photo example2 votes -
"Improve Payment Status Visibility in Desktop App"
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
PaymentsWhat pain points/suggestions does the office have?
This is what the office sent me:
"For payments that come in through the secure link, is there a way that the color can change when we mark them as posted or a strike through. It’s so consuming in which ones were posted and which are not. I can’t imagine when we have a lot of payments in the future. "2 votes -
Customizing Form Display in Kiosk Mode for Onboarding
What department are you in?
OnboardingWhich Feature does this pertain to?
FormsWhat area of the Feature?
s00089216What pain points/suggestions does the office have?
Have the options to choose what forms/packets are shown when using the Kiosk Mode
They would prefer for the forms list to either show alphabetical or be able to choose which forms are at the top of the list.2 votes -
Enhance Form Responses: Highlight Yes/Affirmative Answers for Better Visibility
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Yes / no questionsWhat pain points/suggestions does the office have?
Dr is asking for yes/affirmative resposes to be bolded/italicized or include asterisk, just something to make it stand out from the rest of the list of conditions after the form is submitted2 votes -
Form Requests: HIPAA Concerns and Template Customization Needed
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Send to and message templateWhat pain points/suggestions does the office have?
Office wants to have the option to choose which contact she sends the forms to, stating that the software is defaulting to sending forms requests for adult members of household "in care of" parent/HOH/Spouse and that is a hipaa violation. Also cx wants the ability to edit the default template for forms requests, as she states the verbiage is too similar how we present auto reminders2 votes -
Title: "Request to Hide 'Optional' Labels in Forms While Keeping 'Required' Visible to Ensure Patient Compliance"
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Recend changes were made so now required and optional
fields are labeled as suchWhat pain points/suggestions does the office have?
Office states that when patients know something is optional, they more likely opt to not fill it out
They would like that the "Optional" message be hidden, but asks the required stay visible2 votes -
Dual Export Options for Form Outputs: CSV & JSON
What department are you in?
SalesWhich Feature does this pertain to?
FormsWhat area of the Feature?
CSV output of the data in formsWhat pain points/suggestions does the office have?
Customer would like an option other than pdf for the export of forms. I would personally recommend that we do both CSV and jason.2 votes -
"Feature Request: Allow Returning Patients to View Previous Form Answers and Auto-Attach to Profiles"
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
returning patients experience + upload sectionWhat pain points/suggestions does the office have?
The returning patients are unable to see their old answers when they fill out the forms. Dentrix used to allow them to see their old answers so there were things they didn't have to remember (for example, medications). The office is requesting a feature that allows returning customers view their previous answers.
The forms should be going to the medical history section of the specific patient's profile, not the…2 votes -
"Ipad Support Requested for Forms Icon and Weave App in Onboarding Department"
What department are you in?
OnboardingWhich Feature does this pertain to?
FormsWhat area of the Feature?
Forms IconWhat pain points/suggestions does the office have?
They would think it really helpful to have forms icon available on the Ipad. Have the weave app available on iPads with all the same features as the desktop app
They understand it's not supported on phones.2 votes
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