1477 results found

1. Forms on Mobile App: User Suggestions and Provider Selection Request

   What department are you in?
   
   Onboarding

   Which Feature does this pertain to?
   Forms

   What area of the Feature?
   Form Availability for Mobile App

   What pain points/suggestions does the office have?
   They would love if Forms was on the Mobile App. Is that something that's coming in the near future?
   Also, they would love if they're able to select a provider on one of their forms before sending it to the patient.

   2 votes

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2. Sample Ringtone Preview for Call Groups Requested by Onboarding Team

   What department are you in?
   
   Onboarding

   Which Feature does this pertain to?
   Phones

   What area of the Feature?
   Ringtone by Callgroup

   What pain points/suggestions does the office have?
   This office would like to be able to hear a sample of the ringtones that they can select when they select per Call Group.

   2 votes

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3. "Office Seeks Notification Feature for Text-to-Pay in User Functionality"

   What department are you in?
   
   Support

   Which Feature does this pertain to?
   User Functionality

   What area of the Feature?
   Payments

   What pain points/suggestions does the office have?
   The office wants to receive a notification when a patient uses the text to pay option?

   2 votes

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4. Archiving and Deleting Call and SMS History in Mobile App

   What department are you in?
   
   Support

   Which Feature does this pertain to?
   Mobile App

   What area of the Feature?
   Text message and phone history

   What pain points/suggestions does the office have?
   Wanting to be able to archive and/or delete call history and sms history in bulk.

   2 votes

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5. Tracking Appointment Reminders and Confirmations in Weave

   What department are you in?
   
   Support

   Which Feature does this pertain to?
   Desktop App

   What area of the Feature?
   Appointment Auto-Reminders via Email

   What pain points/suggestions does the office have?
   Appointment reminders via email are difficult to track, if not impossible. The office would like to know how patients are confirming - whether it's via email or text and see the confirmation in Weave.

   2 votes

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6. "Automated Urgency Alerts for Inbound SMS in Patient Support"

   What department are you in?
   
   Support

   Which Feature does this pertain to?
   Messaging

   What area of the Feature?
   Inbound SMS triggers

   What pain points/suggestions does the office have?
   The office would like when patients text in about an emergency that is would trigger an alert to their personal numbers, similar to VM notifications. Something that would allow them to be able to get to urgent messages without having to check their messages over the weekend. Specifically, she would like the system to be aware of any phrasing that could indicate an injury or problem without having to let their patients know that they have to use specific phrasing to prompt the alert.

   What department are you in?
   
   Support

   Which Feature does this pertain to?
   Messaging

   What area of the Feature?
   Inbound SMS triggers

   What pain points/suggestions does the office have?
   The office would like when patients text in about an emergency that is would trigger an alert to their personal numbers, similar to VM notifications. Something that would allow them to be able to get to urgent messages without having to check their messages over the weekend. Specifically, she would like the system to be aware of any phrasing that could indicate an injury or problem without having to let their patients… more

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7. "Role Assignment/Permissions: Need More Granular Control for Front Desk Staff in Weave"

   What department are you in?
   
   Support

   Which Feature does this pertain to?
   User Functionality

   What area of the Feature?
   Role assignment/permissions

   What pain points/suggestions does the office have?
   The office's pain point is that they're having to assign Admin to their front desk staff, as they have them switch over the VM greetings as needed. They're concerned that they've been given too much access to Weave, and they would like to have the opportunity to have access to toggles (like Mobile App access), or additional user roles (like Payment Admins). Something that allows the front desk staff to change greetings but not have access to add/remove users and other Admin only access.

   What department are you in?
   
   Support

   Which Feature does this pertain to?
   User Functionality

   What area of the Feature?
   Role assignment/permissions

   What pain points/suggestions does the office have?
   The office's pain point is that they're having to assign Admin to their front desk staff, as they have them switch over the VM greetings as needed. They're concerned that they've been given too much access to Weave, and they would like to have the opportunity to have access to toggles (like Mobile App access), or additional user roles (like Payment Admins). Something that allows the front desk staff to change greetings… more

   2 votes

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8. "Need Granular Permissions for Front Desk Staff to Change VM Greetings Without Full Admin Access"

   What department are you in?
   
   Support

   Which Feature does this pertain to?
   User Functionality

   What area of the Feature?
   Role assignment/permissions

   What pain points/suggestions does the office have?
   The office's pain point is that they're having to assign Admin to their front desk staff, as they have them switch over the VM greetings as needed. They're concerned that they've been given too much access to Weave, and they would like to have the opportunity to have access to toggles (like Mobile App access), or additional user roles (like Payment Admins). Something that allows the front desk staff to change greetings but not have access to add/remove users and other Admin only access.

   What department are you in?
   
   Support

   Which Feature does this pertain to?
   User Functionality

   What area of the Feature?
   Role assignment/permissions

   What pain points/suggestions does the office have?
   The office's pain point is that they're having to assign Admin to their front desk staff, as they have them switch over the VM greetings as needed. They're concerned that they've been given too much access to Weave, and they would like to have the opportunity to have access to toggles (like Mobile App access), or additional user roles (like Payment Admins). Something that allows the front desk staff to change greetings… more

   2 votes

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9. Pet Birthday and Recall Reminders Enhancement Requests

   What department are you in?
   
   Onboarding

   Which Feature does this pertain to?
   Desktop App

   What area of the Feature?
   Auto-Reminders

   What pain points/suggestions does the office have?
   Birthday Reminders:
   Doesn't recognize pet's birthday. "Pet's Name" isn't even an option to drag and drop in the text template.
   Recall Reminders: It doesn't specify which pet of the owner's is due to for what type of appointment. They'd love the ability to see that information within Weave and not have to go check in their PMS.
   Thinks we should have Auto-Payment Reminders for Text-To-Pay.

   2 votes

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10. Managing Call Logs: Onboarding Office Suggests Clearable Call Records in Desktop App

    What department are you in?
    
    Onboarding

    Which Feature does this pertain to?
    Phones

    What area of the Feature?
    Call logs in the desktop app

    What pain points/suggestions does the office have?
    This office would love to have a way to clear call records from the desktop app as a way of managing follow-ups with patients. They would like the ability to clear the call log from the app view if they've handled that call/called back that missed call. I explained that they're simply logs at this time, but the way of managing the calls similar to the text inbox is an interesting idea!

    What department are you in?
    
    Onboarding

    Which Feature does this pertain to?
    Phones

    What area of the Feature?
    Call logs in the desktop app

    What pain points/suggestions does the office have?
    This office would love to have a way to clear call records from the desktop app as a way of managing follow-ups with patients. They would like the ability to clear the call log from the app view if they've handled that call/called back that missed call. I explained that they're simply logs at this time, but the way of managing the calls similar to the text inbox is… more

    2 votes

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11. "Feature Request: Highlight Cancelled Appointment Messages in Weave"

    What department are you in?
    
    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Cancelled appointment messages

    What pain points/suggestions does the office have?
    Office is requesting a feature request for when a patient cancels an appointment through text if Weave can trigger the word cancel and bring the message thread to the top so it doesnt pile up with other auto reminder messages.

    2 votes

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12. Enable Messaging to Unknown Numbers from Recent Calls List in Desktop App

    What department are you in?
    
    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Sending messages

    What pain points/suggestions does the office have?
    In the desktop app > Phone > Recent Calls, if the calls are from random numbers that do not have client/patient profiles attached to them, the option to text the number from Recent Numbers is greyed out and not usable. The office would like to be able to start a message thread with people that don't have saved client information from the recent calls list.

    2 votes

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13. Bulk Number Porting Request for Desktop App: Streamline the Process

    What department are you in?
    
    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Porting

    What pain points/suggestions does the office have?
    This office needs to port well over 100 numbers to Weave and they are very annoyed that they have to enter each number in one by one. For our larger multi groups and for offices with call centers, it would be beneficial to have an option to just copy/paste a list of numbers that they need to port over rather than having to enter them in one by one.

    2 votes

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14. "Doctor Requests Enhanced Schedule View Filters in Onboarding"

    What department are you in?
    
    Onboarding

    Which Feature does this pertain to?
    Scheduling Tab

    What area of the Feature?
    Schedule view

    What pain points/suggestions does the office have?
    Doctor would like it if we could filter their schedule view by appointment status other than confirmed/unconfirmed.

    2 votes

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15. Better Fax Organization: Tagging/Filtering for Multiple Numbers

    What department are you in?
    
    Onboarding
    Which Feature does this pertain to?
    Fax
    What area of the Feature?
    Tagging or filtering if office has multiple fax number
    What pain points/suggestions does the office have?
    At the moment if an office has multiple fax number they are not able to tell which number the fax came from unless they preview the fax. Or they can go into the Weave app and input in the recipient number.
    It will be nice for office to be able to tag just like messages you can tag or filter by which number they want to see fax from.
    Is the customer registered on feedback.getweave.com? If so, they might be contacted by a product manager!
    No

    What department are you in?
    
    Onboarding
    Which Feature does this pertain to?
    Fax
    What area of the Feature?
    Tagging or filtering if office has multiple fax number
    What pain points/suggestions does the office have?
    At the moment if an office has multiple fax number they are not able to tell which number the fax came from unless they preview the fax. Or they can go into the Weave app and input in the recipient number.
    It will be nice for office to be able to tag just like messages you can tag or filter by which number they want to… more

    2 votes

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16. Mass Language Preference Change Needed for Spanish-speaking Patients

    What department are you in?
    
    Onboarding
    Which Feature does this pertain to?
    Desktop App
    What area of the Feature?
    Language Preference
    What pain points/suggestions does the office have?
    I have an office with 99% of patients that speak only Spanish. I showed them how to change the language preference in the profile settings, but they have thousands of patients so this would be a huge task to go through and set the language for all of them.
    He was hoping to have a way to do a mass change for language preferences since it would be easier to select those who need English as opposed to those who need Spanish.
    Is the customer registered on feedback.getweave.com? If so, they might be contacted by a product manager!
    No

    What department are you in?
    
    Onboarding
    Which Feature does this pertain to?
    Desktop App
    What area of the Feature?
    Language Preference
    What pain points/suggestions does the office have?
    I have an office with 99% of patients that speak only Spanish. I showed them how to change the language preference in the profile settings, but they have thousands of patients so this would be a huge task to go through and set the language for all of them.
    He was hoping to have a way to do a mass change for language preferences since it would be easier to select those… more

    2 votes

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17. Confirmation Prompt Needed for Deleting Auto-Reminders in Desktop App

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Desktop App
    What area of the Feature?
    auto-reminders
    What pain points/suggestions does the office have?
    the office request that when they are editing auto reminders that if they accidentally hit the delete button it will pop up and say something like to confirm that they actually want to delete that auto-reminder
    Is the customer registered on feedback.getweave.com? If so, they might be contacted by a product manager!
    I don't know

    2 votes

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18. Text Message Templates Missing "Pet Name" Tag Option in Support Messaging Feature

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Messaging
    What area of the Feature?
    Template tags
    What pain points/suggestions does the office have?
    Manual text message templates don't have the option for "pet name" or "pets name" tag like the auto-reminders do.
    Is the customer registered on feedback.getweave.com? If so, they might be contacted by a product manager!
    I don't know

    2 votes

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19. Office Requests Option to Hide/Remove Tag Feature in Messaging Inbox

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Messaging
    What area of the Feature?
    Tags
    What pain points/suggestions does the office have?
    This office ( and several others I've talked to) want to be able to "hide" or remove the tag feature from showing on the message inbox for their office (or at least by user)
    Is the customer registered on feedback.getweave.com? If so, they might be contacted by a product manager!
    I don't know

    2 votes

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20. Add Insurance & Address Fields for Online Scheduling

    Support
    Which Feature does this pertain to?
    Online Scheduling
    What area of the Feature?
    Insurance / Address
    What pain points/suggestions does the office have?
    Customer would like to have insurance and address fields implemented to the site when patients book online.
    Is the customer registered on feedback.getweave.com? If so, they might be contacted by a product manager!
    No

    2 votes

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