Legacy Desktop App
1477 results found
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Request for Sound Notifications & UI Adjustments in Messaging Feature
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
NotificationsWhat pain points/suggestions does the office have?
They want message notification to have the option to play sounds similar to the sounds that play for team chat, so the the person working the desk knows when to walk over to the computer. She also wants the way you edit office hours to go back to how it was before as not a clock, and the way you tag messages to work so that it can just tag the message not the…2 votes -
Improving Print Format for Digital Forms in Partially Digital Offices
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
The look of forms in printed stateWhat pain points/suggestions does the office have?
Please make digital forms look more presentable in printed format. many offices are not yet fully digital and are slow to get there. they do need the forms to look nice when they are printed. the way forms look like now when printed is useless to them.
(the forms add-on was sold as a service that would work for the office that is not fully digital and it…2 votes -
Enhanced Copy Functionality for Desktop App Patient Profiles
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Patient ProfilesWhat pain points/suggestions does the office have?
It would be really nice to be able to click to copy or be able to highlight the information in the desktop app profiles for patients. Specifically the patient ID and phone numbers and emails would be nice to be able to copy for easy access2 votes -
Streamlining Dental Referrals: Addressing Pain Points in Pre-Admission Registration Forms
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Pre-Admission Registration PageWhat pain points/suggestions does the office have?
Pre-Admission Registration Page is a point of pain for digital forms that are used as referral forms from dentist to orthodontist and vice versa.2 votes -
Addressing Recall Messages for Deceased Patients: Request for Software Update
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Appointment and Recall RemindersWhat pain points/suggestions does the office have?
Recall's sent to patients that are marked as deceased. Can a request be submitted to have a software update to change the messages sent to patients marked as deceased2 votes -
"Support Team Suggests Read-Only Access for Team Members in Text Threads of Desktop App"
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Text threadsWhat pain points/suggestions does the office have?
The office is wanting those with the team member role to only have a “read-only” access instead of being able to delete things such as message threads.2 votes -
"Enhancement Request: Password-Protected Messaging via Weave for Patients"
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
ImprovementWhat pain points/suggestions does the office have?
Cx wants to send password protected to our patients through weave?2 votes -
MFA Request for Mobile App Security Compliance
What department are you in?
SupportWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
SecurityWhat pain points/suggestions does the office have?
Office just purchased and signed a new cyber insurance policy for their practice that states all practice software needs to be MFA enabled and was hoping weave could provide the MFA layer to the app.2 votes -
"Integrations: Verifying Patients with Meritain Health Insurance (Aetna)"
What department are you in?
SupportWhich Feature does this pertain to?
IntegrationsWhat area of the Feature?
Support Meritain Health InsuranceWhat pain points/suggestions does the office have?
Office would like to be able to verify patients who use Meritain Health Insurance (under Aetna umbrella).2 votes -
Customer Feedback on SMS Writebacks for Dental Specialty Software Integration
What department are you in?
SalesWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Text Writebacks to Comm LogsWhat pain points/suggestions does the office have?
A two office recently signed up for Weave and has stopped moving forward because of SMS Writebacks to the comm log in Dolphin. (Orthodontic)
Passing this feedback along because most of my experience at Weave has been working specifically with Dental Specialty offices. Curious if Writebacks to our Specialty Softwares is something worth exploring. It was something we heard a lot, especially with the high dollar amount value of procedures…2 votes -
Request for SMS Templates Feature in Mobile App from Support Office
What department are you in?
SupportWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
MessagesWhat pain points/suggestions does the office have?
Office is requesting that the SMS templates feature be added to the mobile app.2 votes -
Mobile App Payment Functionality for On-the-Go Professionals
What department are you in?
SupportWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
PaymentsWhat pain points/suggestions does the office have?
hvac company, not a dentist or in the office type, is always on the go and would like to have the payments on mobile app so he can send text to pay to clients right when he is finished.2 votes -
"Ortho Office Seeks Efficient Digital Form Solution with PMS Integration"
What department are you in?
SalesWhich Feature does this pertain to?
FormsWhat area of the Feature?
Auto Reminders / Auto RecallsWhat pain points/suggestions does the office have?
I spoke with an Ortho office that is looking for a solution for their digital forms. They'd like to include their patient forms in their reminder texts, but would also love it if it could scan their PMS (Dolphin) to see if this is a new patient or check to see if they have recently filled out a form so they're not sending unnecessary forms to patients and getting duplicates…2 votes -
"Embedding Forms Directly on Web Pages: Office Requests Simplified Form Integration"
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Public Link/websitesWhat pain points/suggestions does the office have?
Office would like a link to embed the form into their webpage (instead of a link that patients/customers can click on to take them to the page to fill out the form).2 votes -
Report on Monthly Birthdays for Patient Reminders in Support Dept
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
RemindersWhat pain points/suggestions does the office have?
Office wants to pull a report from weave of patients with birthdays just on in that month. They know they get birthday wishes via automatic text so was hoping it was something we could reference.2 votes -
Billing Party Sync Issue for Ortho Minor Patients: Proposed Solution & Next Steps
Hey <@U02LFHK94G2> , Including this thread for reference about the Beta issue our office ran into. and keep everyone in the loop.
Problem: For Minors in the Ortho speciality, they include contact info in the billing party entity which we currently do not sync. hence the contact details are empty.
Solution: Sync billing party info, which will also enable the aging information. (has its technical pros and cons)
Work to be done: Figure out offices affected and if we have to include this functionality from a product perspective. Till then we have asked one office to pause from going…
2 votes -
Syncing Billing Party Info for Minors in Ortho Specialty: Impact Assessment and Product Decision Required
Problem: For Minors in the Ortho speciality, they include contact info in the billing party entity which we currently do not sync. hence the contact details are empty.
Solution: Sync billing party info, which will also enable the aging information. (has its technical pros and cons)
Work to be done: Figure out offices affected and if we have to include this functionality from a product perspective. Till then we have asked one office to pause from going live.
2 votes -
CSV Contact Merge: Add Custom Contacts to .CSV Effortlessly
What department are you in?
SupportWhich Feature does this pertain to?
CSVWhat area of the Feature?
Contacts/updating .CSVWhat pain points/suggestions does the office have?
Office would like a feature where you can push a button or something and all the custom contacts they've created would be added to the current copy of the .CSV (or vice-versa), so that both can be merged.2 votes -
Custom Scheduling Options Needed for Variable Appointment Times and Breaks
What department are you in?
SupportWhich Feature does this pertain to?
Online SchedulingWhat area of the Feature?
Times for schedulesWhat pain points/suggestions does the office have?
Being able to input times instead of select times, Office has breaks at times like 8:20 but can only select 8:15 or 8:30. Would like the ability to change doctors appointment lengths for different days. Some days they take 30 minutes for an appt and others they take 40 minutes.2 votes -
Issues with Messaging Multiple Contacts in Patient Accounts
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Multiple contact associated with Patient accountWhat pain points/suggestions does the office have?
Office has noticed that if she is trying to initiate a sms conversation with any number that is associated with an account, but not the primary number, it will revert to the primary mobile number and essentially block our customer from texting these other numbers. Has stated that this is frustrating as they may have a household with multiple pets but needs to contact a specific owner and is…2 votes
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