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1477 results found

  1. "AviMark Calendar Sync Requested for Online Scheduling Integration"

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Online Scheduling
    What area of the Feature?
    AviMark Integration with Online Scheduling (Calendar Sync feature)
    What pain points/suggestions does the office have?
    Office would like the online scheduling to be integrated with AviMark. They would like the Calendar Sync feature.
    Is the customer registered on feedback.getweave.com? If so, they might be contacted by a product manager!
    No

    2 votes

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  2. Effort to Manage Users Under Parent Account in Unify/Multi Feature

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Unify/Multi
    What area of the Feature?
    Users
    What pain points/suggestions does the office have?
    The group would really like to be able to manage all users from the parent account regardless of whether or not that user has access to the parent account. It's difficult to manage them looking at multiple accounts.
    Is the customer registered on feedback.getweave.com? If so, they might be contacted by a product manager!
    I don't know

    2 votes

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  3. Clarify Form Builder Preview to Prevent Submission Confusion

    What department are you in?

    Support

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    Form Builder where you can preview all of the forms.
    What pain points/suggestions does the office have?
    One office was pretty confused on how to have patients fill out forms. They thought they could click on the form in form builder and have the patient fill it out there. If you go through the form you are actually able to fill in the boxes and submit the form and it tells you that the form has been submitted successfully, but then the…

    2 votes

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  4. "Request for Proactive Notification System for Sync App Downtime and Errors"

    What department are you in?

    Support

    Which Feature does this pertain to?
    Sync Apps

    What area of the Feature?
    Integrations and downtime

    What pain points/suggestions does the office have?
    I hear this request often, especially with escalations
    The office would like a notification system with the Sync app. meaning if it disconnects or goes unhealthy or has errors, they'd like to be notifed. Rather then them having to find something wrong (like a patient gettings texted the wrong time) then call into weave and find out it's disconnected.
    They want us to be proactive in contacting them over issues with…

    2 votes

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  5. "Request for Insurance Claim Management Services in Weave's WIV Feature"

    What department are you in?

    Support

    Which Feature does this pertain to?
    WIV

    What area of the Feature?
    Claims

    What pain points/suggestions does the office have?
    User/office would like to see Weave offer insurance claim management services/options in addition to verification.

    2 votes

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  6. Issues with Spanish Auto Reminders in Messaging Feature

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Spanish Auto Reminders

    What pain points/suggestions does the office have?
    The appointment reminders are using some english words instead of Spanish on the day of the week and the month. For example, "de su cita el Wednesday de" should not say Wednesday, but Miercoles. And "Wednesday 18th de Janen nuestra" what is Janen? There is no month in Spanish that is Janen, are we thinking Enero? Thanks!

    2 votes

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  7. Prevent Data Overwrite: Offices Seek Honest Patient Responses for Forms

    What department are you in?

    Support

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    The auto generated messages when sending a pt forms

    What pain points/suggestions does the office have?
    The form will overwrite data in the pms. so they have existing patients entering 'no' on everything and erasing their own data, the office would like to change the auto generated message so they can let pts know to answer all of the questions earnestly so they do not overwrite their own data

    2 votes

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  8. "Sales Request: Add BlueCross BlueShield Availity to Insurance Verification Payer List"

    What department are you in?

    Sales

    Which Feature does this pertain to?
    Integrations

    What area of the Feature?
    insurance verification payer

    What pain points/suggestions does the office have?
    Adding a payer to the insurance verification payer list. Need BlueCross BlueShield Availity added

    2 votes

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  9. Onboarding Feedback: Dr Jeffrey Dislikes 15-Character Password Requirement

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    User Functionality

    What area of the Feature?
    Password

    What pain points/suggestions does the office have?
    Dr Jeffrey does not like the 15 character password requirements

    2 votes

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  10. Write-Back Medical History to Family File Instead of Document Center

    What department are you in?

    Support

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    Write-backs

    What pain points/suggestions does the office have?
    customer is wanting to know if there is a way for medical history to write back to each family file instead of the document center

    2 votes

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  11. Admins Want User Location Access Editable in Child Accounts

    What department are you in?

    Support

    Which Feature does this pertain to?
    Unify/Multi

    What area of the Feature?
    User > Edit Location Access

    What pain points/suggestions does the office have?
    In the Portal the office wants admins to be able to edit user Location Access in each child account, not just the parent account. Right now they have to add all users to the parent account to be able to easily edit location access. They would like to have the functionality in each child account

    2 votes

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  12. "Support Dept Requests Printable Analytics Feature for Phone System"

    What department are you in?

    Support

    Which Feature does this pertain to?
    Phones

    What area of the Feature?
    Analytics

    What pain points/suggestions does the office have?
    Office would like the ability to print Analytics. Preferably right from the portal.

    2 votes

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  13. Call Transfer Feature Needed for Mobile App to Handle Remote Work Challenges

    What department are you in?

    Support

    Which Feature does this pertain to?
    Mobile App

    What area of the Feature?
    Ability to transfer calls to other phones in office

    What pain points/suggestions does the office have?
    They have people working remotely. If they get the call on the mobile app and they need the client to speak with someone else, they end up having to ask the caller to call back in and select a different option. It would make things easier if they had a way to transfer the call from the mobile app to another phone or extension in…

    2 votes

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  14. "Pin Latest Desktop App Version ID on WeaveHelp Site for Easy Access"

    What department are you in?

    Support

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Version

    What pain points/suggestions does the office have?
    It would be nice to have the most recently released (even if staggered release) version ID of the desktop application pinned on the WeaveHelp site or status page.

    2 votes

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  15. Expanding Insurance Verification to Eyecare Vertical

    What department are you in?

    Support

    Which Feature does this pertain to?
    WIV

    What area of the Feature?
    Verticals Available to

    What pain points/suggestions does the office have?
    This office would like us to make Insurance Verification open to our Optical/Optomitrist/Eyecare vertical.

    2 votes

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  16. Mobile App Schedule Issue: Operatories Out of Order

    What department are you in?

    Support

    Which Feature does this pertain to?
    Mobile App - Schedule

    What area of the Feature?
    Operatories and columns in schedule

    What pain points/suggestions does the office have?
    customer and the rest of the users are experiencing on mobile app all of the ops are not in order when going into the schedule icon

    2 votes

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  17. Managing User Permissions for Responding to Reviews in Onboarding Department

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Reviews

    What area of the Feature?
    Responding to reviews

    What pain points/suggestions does the office have?
    The office would like to be able to dictate which users have the ability to respond to reviews.

    2 votes

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  18. Custom Patient Profile Sync Feature for Onboarding Forms

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    Syncing Forms to PMS

    What pain points/suggestions does the office have?
    They'd love if they could select the patient profile it can sync back to. I know this is probably far in the making, but I thought it would be pretty cool if they could.

    2 votes

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  19. Opt-Out of Payment Emails in Desktop App for Onboarding Department

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Payments

    What pain points/suggestions does the office have?
    The office would like to be able to opt out of receiving an email every time they collect a payment through Weave.

    2 votes

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  20. Add Logo to Messaging Text Templates for Onboarding Department

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Sending messages

    What pain points/suggestions does the office have?
    Office would like to be able to attach their logo to text templates.

    2 votes

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