Desktop App
21 results found
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Recurring Payment Plan
PAYMENTS - We would like to see a Recurring Payment Plan that automatically charges a set card an amount agreed upon with patient, and a printable contract for the patient to sign. Electronic Lockbox (our current Merchant) does this and the patients love it.
66 votesI'm pleased to provide the update that our new Payment Plan feature has been released today. Payment Plans allows for the ability to schedule automated, recurring payments to help customers pay off their bills over time. This new feature can be found in the Weave Portal under the "Payments" section.
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refunding patients
I need to have a way to process a card refund in my office instead of having to send an email. if a patient uses apple pay/ google pay it does not add the cardholder name. thank you
34 votesRefunds were launched Q2 of 2021.
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printer option to in-office credit card payment receipts
Add a printer option to in-office credit card payment receipts
11 votesThis feature was released in July of 2020
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Edit text to pay message
We would love to be able to edit the message that comes through when we send text to pay so we don't have to edit it each time. Thanks!
3 votes -
option for a patients credit card on file
I would like to have the option to keep a credit card on file for our patients. We have many patients that appreciate the convenience of having a card on file. Thank you!
3 votesGreat news! This capability was released just a few weeks after this request was submitted.
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Text-to-Pay Feature Addition
It would be able awesome to unlock the text to pay feature to allow us to send the link to an alternative number other than the cell phone number on file. To help us to get more payments from parents who forgot their wallets. Most times, if we have to update the number, it takes a while for it to update in the system, so the text-to-pay link does not work.
2 votesI'm happy to announce that we recently released an update that allows you to customize the number that each text to pay message is sent to.
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Upload DOB's from CSV file
Add the ability to upload birth dates from the CSV file. This would allow us to attach statements with the Text to Pay feature.
2 votes -
Un-captured Invoices Displaying as Paid
On behalf of Windauer Family Dentistry:
Can you please fix the bug of un-captured invoices displaying as paid in the Weave Portal? It is a pain in the butt to have to find out when we are balancing that a patient never actually paid. We can't trust whether a transaction captured or not. It makes refunding a mess.1 voteWe have released a series of updates that has resolved this issue - please let us know if you continue to see any problems with uncaptured invoices showing as paid. Thank you!
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Poor response time
I need a response to a payment problem from a payment member who can help me. Is there any other way to contact a manager in payment than with email?
1 vote -
Payments portal display
Hello,
I was recently updated to a Beta version of payments were displayed through the portal that I would like to go back to. It looks like whatever "bug" was in the payments system last week reset us to the older version. The version I preferred had the option to toggle between your daily/weekly/monthly collections and defaulted to the Daily collections.
Thank You!
1 vote -
DEPOSIT CHARGE
We would like to have or if you guys could add a feature on charging pt for deposit, a window were patients could put their credit card to book an appt to reserve their appt just like hotels.
1 vote -
Payments default view
Hello,
I was wondering if you could add the option to have a default setting under the "Invoice & Payment Summary" for the current days collections instead of the cumulative total of processed payments. My staff reviews this information at the end of every day to match it with our practice management system. It would be easier for them and more comfortable for me as the business owner for them to have just the days collections viewable. Thank you!
1 voteWe directly incorporated this feedback into our latest design for the admin portal (which is now live for everyone). Thank you for the valuable feedback!
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Refunds/Credit cards
I would really like to know if there is an option to find the full credit card # even if from months ago? You are able to go back through and refund a patients card from months prior but cannot charge a copay or additional amount to that particular card. Please advise if there is a way to look at this or anyone knows anything. Thank you!
1 voteCard on file was released shortly after this request was submitted and should be a great solution for anyone with this issue going forward!
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Enable Apple Pay for Text to Pay Links
Enable Apple Pay for Weave payments! It would make it easier from the client perspective. I have had clients literally suggest this :)
1 voteApply pay is now a fully accessible option when utilizing text to pay.
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past invoices on portal
Please make part of your system that we can go back and see who make payment on our portal. We do not always look at it the last day of the month so it would be nice to be able to go back if there is any discrepancies with payment amounts or so on.
1 voteOur admin portal currently shows a history of payment invoices, as well as status updates to all those invoices. Please let us know if there are any other updates or changes that you'd like to see!
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payment - dashboard
need to make the amount paid in dashboard, STAND OUT MORE.. make that column stand out more this would be helpful
1 voteI'm happy to say that these updates are now live for all customers (including a few tweaks that came about as a part of the conversation surrounding this bit of feedback).
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payment requests
we are needing to send payment requests more than once. the first one never goes through
1 vote -
Weave payment terminals
weave payments - we should have the ability to have more then one payment terminal. For larger office having one at the front desk and one in the dispensary would be very helpful.
1 voteWhile Weave has (historically) only provided a single terminal for free, you can purchase any number of additional terminals that you would like.
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Text to pay issue
not getting emails for Text to pay payments.. i get some.. but not all
1 voteThere was an issue with payment notification emails occasionally being blocked or marked as spam by local carriers. This should be resolved - please let us know if you notice any further issues.
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attach statement with text to pay link
It would be great to send a statement along with the text to pay link. So they can see the statement and then make a payment.
1 vote
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