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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1458 results found

  1. Text Messages

    We have been Weave users for about 2 years. We have been happy with the product up until lately. Previously, in the text feature, we could search any patient to send a text. Now, it is much more difficult to find patients to send a text. WE HATE THIS CHANGE YOU HAVE MADE! When putting in a payment, we still can bring up any patient. Please change the texts back to how it was. We love the text feature to communicate with patients. It has become MUCH LESS user friendly to use. Thank you for your consideration. Jana

    7 votes
    1 comment  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  2. allow a photo or logo to be included in review request so client knows who we are

    allow a photo or logo to be included in review request so client knows who we are example

    7 votes
    0 comments  ·  Reviews  ·  Admin →
    How important is this to you?

  3. Please be compatible with Chrome

    Please please please make a mobile desktop app that is compatible with Samsung Chromebook. As an office manager I desperately need the app and cannot on my new computer

    7 votes
    1 comment  ·  Desktop Client  ·  Admin →
    How important is this to you?

  4. Message templates on phone app

    It would be very helpful if the message templates were available when using the app on a phone. Several of our staff use phones exclusively, and access to those templates would increase their productivity and consistency.

    7 votes
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  5. Forms Customization

    With the new forms addition, the function to edit the text/font would allow us to customize emails to make them look less like "Spam." We could use the company logo on the forms on the email as well to make the email more professional.

    7 votes
    Request Received  ·  0 comments  ·  Forms  ·  Admin →
    How important is this to you?

  6. patient photos

    we would like patient images to sync correctly with Open Dental version 21 or higher

    7 votes
    1 comment  ·  Data Sync  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  7. Earlier appointment time in reminder

    We had the option with our prior software to flag specific patients who were always tardy for appointments. These specific patients would get email/text reminders with appointment times 15 minutes earlier than the scheduled time. We do not want our entire patient base to get a 15 minute early reminder - only specific patients who need it.

    7 votes
    Started  ·  2 comments  ·  Settings  ·  Admin →
    How important is this to you?

  8. stop quietly disconnecting/logging out!!!

    New update logs out in the background, causing tremendous communication issues!!!! Need a VISIBLE warning if the application is going to logout. When working on patients, the app will log out and important office chats are not received. Up front, it will log out and we don't receive texts from patients and don't even know it's disconnected until it causes a communication problem and patient backlog. THIS IS A TERRIBLE DESIGN. PLESE REMEDY!!!!!!!

    7 votes
    1 comment  ·  Desktop Client  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  9. MOBILE VS DESKTOP

    Would be nice if the desktop and the mobile app had the same capabilities. You can see who you are sending a bulk message to and can click the patients the that you want to exclude on the mobile app but not on the desktop. You can create message templates on the desktop but not on the mobile app.

    7 votes
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  10. Quick Fill

    I wish that you were able to send a message directly from the quick fill list. It only gives you the option to call.

    7 votes
    Started  ·  1 comment  ·  Lists  ·  Admin →
    How important is this to you?

  11. Payments

    When a patient calls to pay their bill over the phone, is there a way to add a button or link we can click to take us to Payments? It's a lot of extra clicking to go from the screen that is there when the person calls to generating the Payments screen.

    7 votes
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  12. Invoice & Payment summary Refund filter

    Implement a new filter on the Weave Portal Invoice & Payment Summary to allow filtering by Date Invoice Refunded

    7 votes
    3 comments  ·  Payments  ·  Admin →
    How important is this to you?

  13. More Analytics Would Be Helpful

    The Admin Message Queue is helpful, but we would like to look back more than 1 week. Can yu please add a date range? Or if it needs to be presented in a 7 day format... be able to select the week from a calender?

    For example, we think that our Recall messages are not firing... and see that none were sent this week or last by reviewing the queue. But were any ever sent? WE need to look back further... but the system does not permit it.

    Breaking down the queue data to STAFF PARTICIPATION would also be helpful.

    …

    7 votes
    0 comments  ·  Analytics  ·  Admin →
    How important is this to you?

  14. Treatment Plan Reminders

    Hello! We love the automated recall messaging. Right now it is not giving us the options to do recall messages for anything other than perio and prophy related visits (including x-rays, etc.) We would love to be able to do a recall automation for patients who also have annual TMD, Sleep and Denture checkups. If this doesn't make sense feel free to call me, Jess, at 801-465-3233. Please let us know when this feature is available, thanks!

    7 votes
    4 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  15. Sync time stamp

    We need a time stamp to show last sync date and time. The previous company we used for reminders - SolutionReach - had this feature. With Weave, we have to wait and discover that messages are being sent out and there's been a few time where it wasn't working for weeks and it took us a week to even realize!

    7 votes
    2 comments  ·  Data Sync  ·  Admin →
    How important is this to you?

  16. Call Reporting by User

    Use call history and analytics to analyze user/employee performance according to:
    - how many calls they're answering vs missing
    - length of talk time vs hold times

    6 votes
    2 comments  ·  Phones  ·  Admin →
    How important is this to you?

  17. Form Requests: HIPAA Concerns and Template Customization Needed

    What department are you in?

    Support

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    Send to and message template

    What pain points/suggestions does the office have?
    Office wants to have the option to choose which contact she sends the forms to, stating that the software is defaulting to sending forms requests for adult members of household "in care of" parent/HOH/Spouse and that is a hipaa violation. Also cx wants the ability to edit the default template for forms requests, as she states the verbiage is too similar how we present auto reminders

    6 votes
    1 comment  ·  Admin →
    How important is this to you?

  18. Go back to Quick Fill 1.0 / Lost patient list with 2.0

    I HATE the new Quick Fill 2.0. I've lost my entire list of patients. Now when I use quick fill it brings up my entire list of patients. I only want to have those that I add to it. I want to go back to Quick Fill 1.0.

    6 votes
    5 comments  ·  Lists  ·  Admin →
    How important is this to you?

  19. Icon showing Received Forms

    We'd love to see an icon next to patient names showing that they have submitted forms. This would be similar to the icon showing that they have sent a message.

    6 votes
    0 comments  ·  Forms  ·  Admin →
    How important is this to you?

  20. Send the info requested for online scheduling to the office

    The current online scheduling system asks for a patients date of birth but does not send that date of birth to the office with the request. It would be nice to have all the patients information to get them scheduled.
    Can you add date of birth and insurance to the info requested and sent to the office?

    6 votes
    Added to Backlog  ·  0 comments  ·  Schedule  ·  Admin →
    How important is this to you?
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