Legacy Desktop App
1466 results found
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Typo in "Successful" Message When Retrying Failed Fax
What department are you in?
Support
Which Feature does this pertain to?
Fax
What area of the Feature?
s00054605
What pain points/suggestions does the office have?
When fax doesn't send and they click "retry" it says Fax successful but she said "successful" is spelled wrong (I wasn't on long enough to get a screenshot).2 votes -
"Automated Confirmation Texts for Patient Appointments in Desktop App Scheduling"
What department are you in?
Support
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Scheduling
What pain points/suggestions does the office have?
Would like after an appointment is confirmed by a patient via text, for it to send a text to the patient letting them know it has been officially confirmed.2 votes -
Auto-Remove Tags for New Messages in Threads for Better Workflow
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Tags
What pain points/suggestions does the office have?
Wanting to be able to have tags automatically removed after a new message comes into a message thread. That way, they can tag according to the individual message instead of the entire message thread, as it would help with the organization and workflow for the office as they can get very busy and need to know if a specific employee is responding or not based on the tags.2 votes -
Customization Request: Reminders to Show Dental Hygienist Instead of Doctor
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Reminder Templets
What pain points/suggestions does the office have?
This office wants the reminders to show the dental hygienist in the text but when we use "service provider" it just shows the doctor. They could edit the PMS and replace the doctor with the dental hygienist in the schedule of the PMS but they want the option for both.2 votes -
Voicemail Editing Frustrations: Users Want Re-record Option in Mobile App
What department are you in?
Support
Which Feature does this pertain to?
Mobile App
What area of the Feature?
Voicemail Recording in Media Library
What pain points/suggestions does the office have?
Office says they used to be able to click on a recording in the mobile app and click edit, then re-record this file and it would be saved with the same name as the previous file. Now that is not an option and they have to record a new file and give it a new name, or delete the old file and before giving the new file the same…2 votes -
"Sales Idea: Custom QR Codes with Embedded Company Logos for Enhanced Marketing"
What department are you in?
Sales
Which Feature does this pertain to?
Payments
What area of the Feature?
Make QR codes a marketing/branding thing.
What pain points/suggestions does the office have?
I had an idea for a little feature that might be fun for our customers (and since we’re all-in on generative AI). What if we had payment QR codes that embedded their company logo. We could do something along these lines: https://cybernews.com/tech/stable-diffusion-qr-art-reddit/
https://civitai.com/articles/376/how-to-create-functioning-qr-codes-using-stable-diffusion-tile-method2 votes -
"Branded QR Codes for Payments: Embedding Logos with Generative AI"
What department are you in?
Sales
Which Feature does this pertain to?
Payments
What area of the Feature?
Make QR codes a marketing/branding thing.
What pain points/suggestions does the office have?
I had an idea for a little feature that might be fun for our customers (and since we’re all-in on generative AI). What if we had payment QR codes that embedded their company logo. We could do something along these lines: https://cybernews.com/tech/stable-diffusion-qr-art-reddit/
https://civitai.com/articles/376/how-to-create-functioning-qr-codes-using-stable-diffusion-tile-method2 votes -
Feedback on Text to Pay Link Update and Future Alerts
What department are you in?
Support
Which Feature does this pertain to?
Payments
What area of the Feature?
Text to pay link
What pain points/suggestions does the office have?
The text to pay link just went through a major update and you now have to fill in the customer info before you get to the apple pay/google pay option. Cx would like apple pay at the top so that it will autofill the customer info with the apple pay info like it did in the previous version of the link.
Cx would also like to be alerted of future changes…2 votes -
"Request for Landscape Mode in iPad iOS Mobile App"
What department are you in?
Support
Which Feature does this pertain to?
Mobile App
What area of the Feature?
Landscape mode for Ipads
What pain points/suggestions does the office have?
Office wishes the IOS app had a landscape mode, specifically for the Ipad2 votes -
Custom Conditional Logic Needed for Forms Builder
What department are you in?
Support
Which Feature does this pertain to?
Forms
What area of the Feature?
The Forms Builder
What pain points/suggestions does the office have?
The office wants it so other part of the forms works like the built-in allergies part. For allergies if you click "no" for "Do you have any allergies?" nothing comes up and it takes you to the next page but if you choose yes it brings up the rest of the options. They want this as something they can set up for other pages, specify the insurance page. We tried to set…2 votes -
Insurance Report - Request/Include Different/Additional Data
It would be helpful to see data like, "missing tooth clause" and when crowns are paid on prep or "seat date" requested/included in the Weave Insurance Verification report.
1853676
1 vote -
Nextdoor Reviews Needed
Please incorporate Nextdoor reviews in the review section.
1 vote -
Filter Call Records by User in Admin Portal to Enhance Support Efficiency
What department are you in?
Support
Which Feature does this pertain to?
Admin Portal
What area of the Feature?
Call records
What pain points/suggestions does the office have?
They would like the ability to filter call records in portal by user.2 votes -
Streamline Communication: Integrate Fax with Main Business Number
What department are you in?
Sales
Which Feature does this pertain to?
Fax
What area of the Feature?
Ability to share fax capabilities with Main Business phone number
What pain points/suggestions does the office have?
Customer was able to use their main branded business number for texting, calling, and faxing. They expected the same parity with Weave with the ability to have 1 main number that can handle all their communications. (Lost Deal in Sales)2 votes -
Voicemail Transcription Request for Hearing-Impaired Staff in Onboarding Department
What department are you in?
Onboarding
Which Feature does this pertain to?
Phones
What area of the Feature?
voicemail
What pain points/suggestions does the office have?
Doctor has staff member with hearing loss and it would be really beneficial to us.
when they get a Voicemail if we can see the Voicemail transcription via text2 votes -
Patient Response Notifications: Bold Names & Blue Dots for Better Clarity
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Notfication
What pain points/suggestions does the office have?
The office liked when a Patient's name would be bold to indicate they had respond, right now it is always bold. They think the little blue dot is not enough to indicate the Patient responded2 votes -
Automated texts sent to the patient who actually has an appointment if same number as another
When two patient files in DSN have the same phone number (i.e. a daughter who once scheduled for an elderly father years ago), the automated text "randomly" picks which patient file to send the message to, even if the patient it picks doesn't have an upcoming appointment and hasn't been in for years. This is very inconvenient because the message thread shows that we texted the father, when the daughter is the one who has an appointment. Since it's the daughter's number, she responds appropriately, but the message thread shows the father's name which is confusing and causes much more…
1 vote -
Stop requiring the schedule request to be linked to a patient
This has never happened up until today. Please go back to the old way of not needing to be linked to a patient in order to send a message to a patient confirming their appointment request. We get a lot of new patients this way and we do not add them into our system until after they are seen in the office. I have never had to add them until today.
1 vote -
Payment Reminders - Sending reminders for more than 1 invoice
Since we are able to send more than one invoice to a patient, we need to be able to send reminders for all of those invoices. For example, I have patients who have a copay and a balance. They have to pay the copay, but the amount toward their balance can be whatever they are able, so we allow partial payments. I send an invoices for each separately to the patient, but when I go to send a reminder, I am only able to send a reminder for the most recent invoice. I need to be able to send the…
1 vote -
QuickFill List Needs Backup
The Quick Fill list cannot be retrieved if there is an internet outage or PMS/software update. It's too easy to lose and impossible to retrieve.
Quick Fill list needs to have a backup on Weave, not just local storage so that when it's lost, it can be retrieved/rebuilt.
1 vote
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