Legacy Desktop App
1466 results found
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Spanish support
What department are you in?
OnboardingWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Auto Reminders: Spanish RecallWhat pain points/suggestions does the office have?
The office would like the timing to not be written in English, but in Spanish.
It currently reads: "Nuestro sistema muestra que está 10 days overdue para una cita."
Instead, they would like it to read: "Nuestro sistema muestra que está 10 dias de retraso para una cita."3 votes -
Post Appt Text
Starting last week patients who were on the schedule but didn’t show for their appointment received our post appointment request for a review text. I contacted support and was told those messages go to patients with conformed appointments. I would like to put this in the suggestion box that the setting for that text should be for completed appointments. Or let the offices have the option of setting our own preferences.
2 votes -
Online Scheduling
we want the online scheduler to recognize the availability on the operatories, it is how we delegate and differenciate appointments to our providers outside of marking the provider name on the appointment; which seems to be confusing your system. Operatories would make this process way easier and more efficient
3 votes -
Terminals that print receipts and take signatures.
It is very important that offices have terminals that can print physical receipts and take signatures. They are paying for expensive transactions and would rather retain their privacy than share email addresses for a digital receipt that feels ephemeral.
1 vote -
Transfer a call to a given extension but with the option to send it directly to the ext's voicemail without first ringing the phone
The person's transferring the call would have the option of sending to the extension phone to be answered now or directly to the extension voicemail for a callback.
1 vote -
Communication logging in Open Dental
It would be great if there was a way to log calls and text with patients from Weave to Open Dental
2 votes -
Online Bill Pay - Add Invoice# text box
Hello. Our practice is starting to use Weave Payments and will be dropping our other service provider.
We noticed that the Online Bill Pay does not have an option for patients to put the invoice number. Our old service provider has this.
This greatly help us identify the invoice the patient is paying for. We hope that you add this soon. Thank you.
2 votes -
SMS messages getting lost in the mix
Currently, we send LOTS of text messages and sms auto reminders. As our practice has grown into Weave we find that one staff member will send a message on top of another message send by another staff member (or auto reminder)...and one of them is lost in the mix.
Example 1:
12pm: an appointment reminder is sent to a patient. The patient is busy and not attentive to their phone. (you can substitute this for any message initiated by someone in the practice)12:30pm a text is sent to the patient to check and see if the new insulin dose…
1 vote -
Bulk text to pay requests
It would be great if we could send requests to customers in Bulk.
Or let them know their current balance with the office and give them a general portal to pay that.
1 vote -
Scheduling online currently does not work for iphones
I do not like the new version of the online booking site. It is very hard to see on a phone and that is how a majority of the patients are booking. When I try to make a new appointment on my iphone i get an error when I click anywhere on the calendar. We have tested this with multiple iphones. We are losing patients everyday due to this. We would like to switch back to the old booking site as we were having no issues and prefer it overall. There should be an option to switch back to the…
1 vote -
Ability to search patients in the Collections list
We need to have the ability to search patients in the Collections list via the desktop app. Only having the ability to scroll through hundreds upon hundreds of patients to look for the ones you are trying to send texts to for payment is quite cumbersome.
1 vote -
private reviews
It would be great to be able to have the private feature option be at the top even if google and facebook are linked. Clients are hesitant to submit a public review or don't have a google/facebook account. Since it's not at the top, it can be easily disregarded.
2 votes -
Book / schedule appointment without staff involvement
Sync with EHR to show only available appointment slots and allow patients to book their appointments without staff review.
1 vote -
Pinned Desktop Bubble - Always on top, just minimized
I'd love to have an option for Weave to always be on top for quick access to what is needed to message patient etc. Having it on top could be cumbersome, but what if it could minimize into a bubble on top (Think how FB Messenger functions on Android). Clicking on it (or the taskbar icon) would expand to the full app, and if the option is chosen, it would minimize to a bubble on the side. Present, but not in the way.
1 vote -
A feature that would allow us to delete texts. select 1 or all text replies instead of just archiving .them.
Like in Google the ability to delete texts received with a checkbox and the option to delete all . It's time consuming to archive .
2 votes -
attach files to contact email
Be able to attach files to contact emails.
1 vote -
Allowing multiple insurance type filters
The campaign filters allow insurance type but we can only make one selection. This doesn't work when the insurances are divided by state. We need to be able to select multiple.
1 vote -
Text Writebacks Location in Dentrix
The text writeback capability is amazing, but it is going to the wrong place in DENTRIX. (from our office's pov) The Office Journal is where we keep record of patient communication: phone calls, conversations, texts sent, etc. The Patient Notes in the Family File is for things that need to be front and center for pt appointments: fear level, isodry size, pt preferences, etc.
Suggestion: change text writebacks to populate in the Office Journal.
Thanks!1 vote -
Mobile App Caller ID - Calling out from App does not reflect caller ID from the office you are logged in to
For multi office users. If we call out of the app, the caller ID on the patient we are calling should reflect the office we are logged into.
1 vote -
Allow team users to be inactive not deleted
I would like to have team users be active, inactive or deleted. Eg. when staff take a leave of absence but will be back, Maternity etc.
1 vote
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