Legacy Desktop App
1466 results found
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Forms Insurance
Insurance policy holder birthdate and mailing address - able to add to forms.
1 vote -
Remove sign in button for training.
When a user signs out of the training site then clicks sign in, it takes them straight in using their portal cookies.
The staff was trying to log into a different account. But they couldn't because the cookie logged them in automatically.
While it does make this easier for staff that are already logged in, it's harder when they need to switch accounts.1 vote -
Allow manual name/caller ID assignment if a number is not identified in the software
It would be nice if you would allow a custom Name/Business assignment if a match is not found in our software. When this happens, it only displays a number. If there is no match in the database, perhaps you then build a text file behind the scenes or csv file where it allows us to update or load certain numbers to match certain names. This would be great to recognize our vendors calling as they aren't listed in Eaglesoft and don't have a reference number.
Summary - Call comes in, no match in database, reference CSV file or index list…
1 vote -
Automated check in alerts
Alerts that pop up on team chat when a patient checks in at the front so that the whole office knows they have arrived!
1 voteThis is under consideration. Thanks for your feedback!
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1 vote
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Automatically Open Patient Clipboard
Our receptionist is always commenting on how Weave would be better if it would integrate with our PMS (Cornerstone) to automatically open the Patient clipboard for the client that is calling in, specifically on the system that answered the call. One way I see that would be more realistic to implement (in my opinion) is setting up the integration then adding a "Open Patient Clipboard" button under the patient information that comes up with call pop. The main issue this resolves is us having to switch between Weave's Desktop app and our PMS on the screen (or having to shrink…
1 vote -
Enhanced Analytics for Admin Portal: Filter Call Stats by Extension
What department are you in?
Support
Which Feature does this pertain to?
Admin Portal
What area of the Feature?
Analytics
What pain points/suggestions does the office have?
Would like to be able to see call duration, and call stats by extension, so a filter to see call stats by extension.2 votes -
"Support Suggestion: Add Last Name Filter for Bulk Messaging Feature"
*Product Improvements * submission from <@U059NSABDK9> *What department are you in? * Support *Which Feature does this pertain to? * Messaging *What area of the Feature? * Bulk Messaging *What pain points/suggestions does the office have? * Customer would like the option to filter by last name for bulk messaging recipients. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * Yes *Either way, what email do they use? * louise@loslunaseyecare.com|louise@loslunaseyecare.com *Name of office requester * Louise *What is the office Phone Number? * 5058654812 *Location ID of request * fe63b4b4-e8f1-45c8-8932-024db79e2730
2 votes -
"Enhancing Contact Management by Including 'Dismissed' Patients in Weave Messaging"
What department are you in?
Support
Which Feature does this pertain to?
Phones
What area of the Feature?
Contacts/pulling pts that are set to neither inactive nor active.
What pain points/suggestions does the office have?
Office has a status called "dismissed" that they'd like patients with that status to pull to Weave, as they still send messages to those patients, but they aren't everyday patients.2 votes -
Task Management Capabilities Inquiry for Team Member Assignment in Weave
What department are you in?
Support
Which Feature does this pertain to?
User Functionality
What area of the Feature?
Users
What pain points/suggestions does the office have?
I am trying to see if Weave has any capabilities of assigning tasks to team members. A solution for managing tasks. It's like reminders for the users to complete certain tasks2 votes -
Option to Enlarge Desktop App Features for Visually Impaired
What department are you in?
Support
Which Feature does this pertain to?
Desktop App
What area of the Feature?
visual aspects
What pain points/suggestions does the office have?
Office would like an option of making the desktop app and the corresponding buttons/ features in the app bigger for their visually impaired employees2 votes -
Office Needs Change Notifications for Admin Portal Updates
What department are you in?
Support
Which Feature does this pertain to?
Admin Portal
What area of the Feature?
Notification of Changes
What pain points/suggestions does the office have?
Office wants to be sent notifications of changes, especially as it pertains to CSV and Portal changes, or anything that will change the way the office does something.2 votes -
Form Appointment Reminders: Allow Sending to Mother when Father is Listed as Head of Household
What department are you in?
Support
Which Feature does this pertain to?
Forms
What area of the Feature?
Head of household recipient for child appointments
What pain points/suggestions does the office have?
Office would like forms appt reminders to go to the mother but they have to list the father as the head of household, but typically the father does not fill it out. It's a big pain point because now they'll have to manually send that to the mother.2 votes -
Caller ID Issue: Mobile App Fails to Show Phone Numbers Replaced by 'Wireless Caller'
What department are you in?
Support
Which Feature does this pertain to?
Mobile App
What area of the Feature?
Phone
What pain points/suggestions does the office have?
When a customer calls in, they aren't able to see the phone number sometimes, since the Caller ID takes over. For example they had one today that said Wireless Caller, and they couldn't figure out the phone number via mobile app!2 votes -
Concern Over Desktop App: Can't Add Breaks/Lunches & Need for Change Notifications
What department are you in?
Support
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Office Hours
What pain points/suggestions does the office have?
Cannot add breaks and lunches in the app anymore and this is a real time saver for this office. He would appreciate notifications of changes within Weave as well and steps on how to do the same task the new way he feels this is very misleading and unhelpful to our paying customers.
He would love acknowledgment that this was received by someone and not just thrown into a pile.2 votes -
"Streamline Patient Records: Deduplication & Merging in Multi-DB Desktop App"
What department are you in?
Sales
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Patients in multiple databases like Ortho and Dentist
What pain points/suggestions does the office have?
When we have multiple data source integrations we currently don't have any way of knowing which DB the patient record will show up from and we will have duplicate patients because they have unique ID from each DB. Weave needs to come up with a method to allow for deduplication and merging of the patient records and a method to show in the client which DB…2 votes -
Manual Clear Option Needed for Actionable Messages in Mobile App
What department are you in?
Onboarding
Which Feature does this pertain to?
Mobile App
What area of the Feature?
Actionable tab on mobile app
What pain points/suggestions does the office have?
This group uses the mobile app extensively with Departments and is liking many things, but an issue they noticed is that the mobile app shows actionable messages, but doesn't have the same manual ability to clear them via the check box. They have Chrome books and most staff don't have access to the desktop app to get around this. They are choosing to archive texts instead, which is ok,…2 votes -
"Improve Desktop Client Notifications: Avoid Confusion When Handling Multiple Message Threads"
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Incoming messages on desktop client
What pain points/suggestions does the office have?
When the client is actively working on a message. When a new message notification pops up, if they select reply or view on the notification, it will open the new message thread but will keep the text from the message thread they had been working on. there will be a draft saved for both message threads when they back out and cx does not like this.2 votes -
Appointment Type Filter Needs to Write Back to Appointment Type Field in Open Dental
What department are you in?
Onboarding
Which Feature does this pertain to?
Integrations
What area of the Feature?
Appointment Type Filter for Auto Messaging
What pain points/suggestions does the office have?
This 3 office group would like the appointment type filter to write back to the appointment type field in Open Dental instead of the full treatment plan. When sending forms and special instructions for specific appointment types, they cannot filter through nearly a thousand Appointment Types as generated by the treatment plan. I have screenshots if you like. This is preventing them from using the auto reminders and forms…2 votes -
"Request for Outbound Caller Number Selection in Weave Mobile App"
What department are you in?
Onboarding
Which Feature does this pertain to?
Mobile App
What area of the Feature?
Outbound caller number
What pain points/suggestions does the office have?
This office would like the ability to select their outbound caller number when they make a call from the Weave mobile app. They use Departments and love this functionality constantly for sending texts, but would also like to control it for their calls.2 votes
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