Legacy Desktop App
1465 results found
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REMOVE ABILITY TO DELETE PATIENT TEXTS!! This is a dangerous capability for all business owners
staff should NOT be allowed to delete messages they send!!! As a business owner I cannot audit mistakes and staff can hide patient interactions. It is astonishing that this exists and I have contacted Weave about this feature many times that was told it was in the works of being fixed....
1 vote -
Make so that there's an option to have call pop tied to the weave app instead of the user login in the new weave app
In the old weave app call pop was not tied to a user's login. The phone was connected to the app on each computer and that was wonderful. We have 24 employees and employees use all the phones in the building. It's very time consuming to have to connect a phone every time a person logs in to weave. Is it possible to make so that there is an option in the new weave app to have call pop connect to the app and not the user?
1 vote -
Schedule filtering
The new Weave experience Schedule Is to convoluted all our patients end up on the Doctor Schedule only. I know this is an issue with How Weave pulls from Open dental but I liked the Way that the Legacy app would sort the Schedules. our Hyg schedules are always empty now since they only go in to the Dr Schedules on the new weave experience. and the Only work around I found make more work for our office to Do billing. this makes me even more Hesitant to ever Open online Scheduling for our office.
1 vote -
bulk message
the reason why bulk message is useful is for office to fill a LAST MIN. cancelled appointment but if we are unable to send right away, but need to schedule the bulk message to 1 hr later, it is not as useful. pleae allow offices to send bulk message right away with a click instead of schedule the bulk message for 30 min to 1 hr later. thanks.
1 vote -
Subject: Urgent: Missing Recorded Calls and Multi-Location Setup Issues
Subject: Urgent: Missing Recorded Calls and Multi-Location Setup Issues
Dear Weave Support Team,
I’m writing to provide feedback and escalate a few ongoing issues we’ve been encountering with your system. We have been experiencing several challenges, particularly regarding our multi-location setup, and I hope you can look into them.
Missing Recorded Calls: We have noticed that several phone calls from patients, which they have confirmed making, are missing from our records. This issue seems to be affecting our ability to accurately track communication and follow up with patients, which is impacting our overall service quality.
Multi-Location Setup Issues: Given that…
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I want to set up missed text message to go out, but I dont want it to go out to people who are just confirming their appts
Be able to filter by appt type or confirmation status in the missed text
1 vote -
n auto reply to call go out after someone texts to cancel
auto reply go out after someone texts to cancel to call us to reschedule.
1 vote -
Making a auto message for when someone just moves an existing appointment
Making a auto message for when someone just moves an existing appointment, not just for when a new appt is created
1 vote -
New Weave App
new weave notifications isn't populating on the new icons on the weave app
1 vote -
Missed Call notifications for internal calls
Missed call notifications for internal calls.
1 vote -
Tagging text messages
Have the ability to tag the "pop up" text instead of just the larger text area. See examples attached: Image #1 unable to tag. Image #2 able to tag. Hope this makes sense.
1 vote -
Data sync to practice management software called Aesthetic Record
It would be great to addhttps://www.aestheticrecord.com/ to you intergrations
1 vote -
Being able to mark "confirm" automatically on any dental software when confirmation auto text are sent out for confirming?
I was hoping to see if there is a way to automatically have the status of the patient to be marked as "confirmed" when mass confirmation texts are sent out. So is a patient replies back confirm it will automatically change their status to confirm?
1 vote -
Hold stop calls
When you place a call on a personal hold stop other calls from rolling in. Sometimes we need to ask questions to doctors and when we place them on hold another owners calls come in immediately. It takes them out of the que then the staff is placing them on a regular hold. Sometimes we can get multiple calls coming through before we can even DND. The only solution we were told is to place them on mute. But that does not allow them to hear hold music and can sometimes make the owner feel like we forgot them.
1 vote -
Colored Arrows For Messages
Have colored descriptive arrows in messages like there is for Fax. The feature needs to be available for messages. It drastically helps the flow of understanding for the progress of the conversation. These just orange dots are no where near as helpful. Honestly they cause more confusion than understanding. Fax having the colored arrows and not messages is a crime. Please bring the colored arrows to messages or swap the feature with the far less important Fax. Thank you!
1 vote -
Ability to see "Read" Messages
We currently use RevenueWell for messaging but I want to phase out and go to exclusively Weave. RevenueWell has a feature that shows if the patient has read the message, even if the patient does not respond. That let's our office hold patients accountable who say something like, "oh well I never received that message", or, "you never sent that too me". We have used this in the past as a very strong form of accountability. This would be such a helpful feature and so many other messaging systems already have this available. Can we please incorporate this feature as…
1 vote -
Product Price and Sales Tax Calculation
As a dental clinic we sell our own products, when selling the products our staff get commissions and it'd be easier to calculate those commissions if there was a way to save the product prices in Weave.
Example: Toothbrush is $10.00. With sales tax it's $10.25.
On Weave there'd be an option when creating an invoice to select multiple products at once and selecting which ones have sales tax. (Our services don't have tax added so we wouldn't want the tax added to those specific prices).This would help us save time while patients are purchasing items and prevent human…
1 vote -
Easily Tag or Label ARCHIVED Faxes
I know you're able to tag faxes however once they go into the archive the tags don't work and they don't stay attached to the faxes. We have faxes that are for different departments and being able to sort through and easily see which ones are for which department is critical for our clinics.
1 vote -
Color Code Notification
Please give the notification pop-up colors again in the New Weave App.
1 vote -
ADD SUPPORTED INSURANCE
We would like weave to confirm eligibility for Emblem Health and DDS 1199 because we have a number of patients with these insurances.
Emblem Health Address is
P.O.BOX 2838
NEW YORK, NY 10116-2838.
The telephone number is (800)947-0101.DDS 1199 address is
265 Post Ave Suite 340
WESTBURY, NY 11590.
The telephone number is (800)255-5681.1 vote
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