Legacy Desktop App
1465 results found
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Integrate with Tebra
Please integrate with Tebra
1 vote -
Integration with Tebra
Please integrate with Tebra.
1 vote -
Bug: Clients pre-existing in synced software no longer have contact info
(Synced with cornerstone) Random clients are not coming up with their names, only their phone number. Not syncing to patient information so cannot send payment requests/etc. But cannot add contact. Phone number/client contact information is unchanged.
1 vote -
"select all" button for insruances in bulk message filter
Add a "select all" button when filtering out insurances for bulk messages, email, and text. Thank you.
1 vote -
Allow patients to see payment notes when sending txt to pay
I don't always attach an EOB but I do like to send a note stating what the balance is for. I think it also helps show that it's not a spam message when there is a note from the office attached
1 vote -
Option to return to IVR from a voicemail if reached in error
We would like the option to select a prompt to return to the IVR instead of leaving a message. This would be used when people reach a voicemail box in error and would like to try the IVR again.
1 vote -
Accept the letter "A" as a "yes" on patient response to confirm appointment
Many patients send the letter "A" to confirm their appointment via text and the system does not recognize it as a confirmation. It would be helpful to have it as an accepted response.
1 vote -
Data sync fills up hard drive, renders HD unusable
We use Dentrix with Windows 10. Using the macOS Weave app filled the hard drive in /Library/Application Support/Weave with thousands of ~55MB zip files over 4 months. This is a hidden folder and rendered the Mac computer unusable until we could find out where the increase in storage was happening. The Mac computer has a 500GB hard drive. Currently the solution is to manually delete the downloaded zip files. If the app still works after manually deleting the zip files then why create them in the first place?
1 vote -
impromed and weave integration - weave should not read emergency contacts as client phone numbers for text/call purposes
impromed and weave integration - weave should not read emergency contacts as client phone numbers for text/call purposes as this may cross over into other files. This is an actual thing that has happened see case 415881, causing our staff to not recognize what client they were talking to.
1 vote -
Statements with payment reminder texts
I would like a feature that when statements are generated in Eaglesoft that an hour or day later an automatic text reminder to make a payment is also sent.
1 vote -
Email alert
If I send an email to a patient through Weave, how do I know if the patient received the email or if it bounces back because it is incorrect? Is there a way for Weave to tell me if the email bounces back?
1 vote -
Online Scheduling for non-integrated Practices
Let practices that are not integrated be able to just open the blocks they want available to the patients. Then when a patient schedules and the appt is confirmed by the office they can add it to their PM system.
2 votes -
forms
When a referring provider is sending a referrals we want to have the ability to attach the associated medical records with that referral.
2 votes -
voicemail override should make office status "closed"
VMO should change office status to "Closed" so that the appropriate call group, options and text messages go out when the override is on. It used to function that way, but I think that changed when the scheduling option was added. Please bring that option back!!!!
1 vote -
Be able to view full Confirmation Code without copy and paste
with the new online app I can't view the full Confirmation Code for payments received -- I only use the last 6digits for my records and have to copy and paste the whole code just to record the last 6digits and I have to put this record in 3 dif. places, so it's not ideal.
1 vote -
Monthly transaction payments rather than individually charging us.
As of now, we're charged a fee every time we utilize weave payments. Rather than being charged individually every transaction, it would make keeping our accounting processing much simpler if we were charged a monthly fee of an estimated transaction cost. If we go over, charge additionally but if we are under keep it as an account credit. It's chaotic to our accounting team trying to ensure what's being taken out daily rather than monthly.
1 vote -
Have the review button on the automatic review sender available to link to your website instead.
On Review sending automatic reminders, we should be able to customize the button that is automatically generated. It would be nice to direct them though our website so our reviews can be monitored through our program.
1 vote -
Visa processing address feature needs work
Our office uses Weave for processing our insurance payments that come in the form of a visa payment. We have added the insurance companies as "patients" and then just process the payment. We use our office address for processing the payments. There are times when we have to enter the address over and over and over before it will accept it and process the payment. Other times, it's smooth. Can this bug be worked out? It's been going on for a long time now. Thank-you.
1 vote -
Unique Text Message Capability
Our office issues unique phone numbers to many office staff, so it would be nice if we can have both calling and texting to that phone number instead of just calling, as it is confusing to patients that they can call one phone number, but text a different phone number.
1 vote -
Payment
Weave payments do not sync/write back to Fuse PMS. This would be very helpful. Please add. Thanks!
1 vote
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