Legacy Desktop App
1466 results found
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Form Requests: HIPAA Concerns and Template Customization Needed
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Send to and message templateWhat pain points/suggestions does the office have?
Office wants to have the option to choose which contact she sends the forms to, stating that the software is defaulting to sending forms requests for adult members of household "in care of" parent/HOH/Spouse and that is a hipaa violation. Also cx wants the ability to edit the default template for forms requests, as she states the verbiage is too similar how we present auto reminders2 votes -
Signature for Faxes
We get a lot of prescription refill requests via fax and it would be nice to be able to add the signature without having to print and then scan back into the computer.
1 vote -
Dolphin Schedule Syncing for Online Scheduling Feature
The online scheduling feature needs to integrate with Dolphin because patients are selecting random times that we don't actually have available and that is frustrating to both the patient and our staff having to call back.
1 vote -
Web portal/ Analytics
I would like the analytics breakdown that is on the desktop version to be the same on the portal and app. I am specifically looking to see each receptionist call volume on the Web Portal and or App.
3 votes -
Title: "Request to Hide 'Optional' Labels in Forms While Keeping 'Required' Visible to Ensure Patient Compliance"
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Recend changes were made so now required and optional
fields are labeled as suchWhat pain points/suggestions does the office have?
Office states that when patients know something is optional, they more likely opt to not fill it out
They would like that the "Optional" message be hidden, but asks the required stay visible2 votes -
Dual Export Options for Form Outputs: CSV & JSON
What department are you in?
SalesWhich Feature does this pertain to?
FormsWhat area of the Feature?
CSV output of the data in formsWhat pain points/suggestions does the office have?
Customer would like an option other than pdf for the export of forms. I would personally recommend that we do both CSV and jason.2 votes -
"Feature Request: Allow Returning Patients to View Previous Form Answers and Auto-Attach to Profiles"
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
returning patients experience + upload sectionWhat pain points/suggestions does the office have?
The returning patients are unable to see their old answers when they fill out the forms. Dentrix used to allow them to see their old answers so there were things they didn't have to remember (for example, medications). The office is requesting a feature that allows returning customers view their previous answers.
The forms should be going to the medical history section of the specific patient's profile, not the…2 votes -
"Ipad Support Requested for Forms Icon and Weave App in Onboarding Department"
What department are you in?
OnboardingWhich Feature does this pertain to?
FormsWhat area of the Feature?
Forms IconWhat pain points/suggestions does the office have?
They would think it really helpful to have forms icon available on the Ipad. Have the weave app available on iPads with all the same features as the desktop app
They understand it's not supported on phones.2 votes -
Request for Sound Notifications & UI Adjustments in Messaging Feature
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
NotificationsWhat pain points/suggestions does the office have?
They want message notification to have the option to play sounds similar to the sounds that play for team chat, so the the person working the desk knows when to walk over to the computer. She also wants the way you edit office hours to go back to how it was before as not a clock, and the way you tag messages to work so that it can just tag the message not the…2 votes -
Recorded Calls in Patient History
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Patient historyWhat pain points/suggestions does the office have?
Calls recorded seem to be delayed in attaching to pt records, as well as: it is impossible to listen to recorded calls in patient profile. It would be beneficial to have the ability to listen to recorded calls in patient history.3 votes -
Improving Print Format for Digital Forms in Partially Digital Offices
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
The look of forms in printed stateWhat pain points/suggestions does the office have?
Please make digital forms look more presentable in printed format. many offices are not yet fully digital and are slow to get there. they do need the forms to look nice when they are printed. the way forms look like now when printed is useless to them.
(the forms add-on was sold as a service that would work for the office that is not fully digital and it…2 votes -
Enhanced Copy Functionality for Desktop App Patient Profiles
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Patient ProfilesWhat pain points/suggestions does the office have?
It would be really nice to be able to click to copy or be able to highlight the information in the desktop app profiles for patients. Specifically the patient ID and phone numbers and emails would be nice to be able to copy for easy access2 votes -
Streamlining Dental Referrals: Addressing Pain Points in Pre-Admission Registration Forms
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Pre-Admission Registration PageWhat pain points/suggestions does the office have?
Pre-Admission Registration Page is a point of pain for digital forms that are used as referral forms from dentist to orthodontist and vice versa.2 votes -
Addressing Recall Messages for Deceased Patients: Request for Software Update
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Appointment and Recall RemindersWhat pain points/suggestions does the office have?
Recall's sent to patients that are marked as deceased. Can a request be submitted to have a software update to change the messages sent to patients marked as deceased2 votes -
"Support Team Suggests Read-Only Access for Team Members in Text Threads of Desktop App"
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Text threadsWhat pain points/suggestions does the office have?
The office is wanting those with the team member role to only have a “read-only” access instead of being able to delete things such as message threads.2 votes -
Printing Receipts
For Weave credit card terminal - either provide a terminal that prints receipts or have it set up to have the option to print receipts straight from terminal to printer... going to the weave portal or waiting for the email takes a long time to get the receipt. Which is inconvenient for my patients to wait around for their credit card receipt. :)
1 vote -
Insurance
We would like to be able to check new patient insurance without having to make them a chart in our system. Also more information on dental insurances would be helpful as well. Because we can get dental info through weave but not every thing we need is in the breakdown so we still have to call. Maybe each office can download what they are looking for on there breakdown forms and form information from insurance through that. Or something easier cause if we still have to call on information might as well not even pay for this. There is no…
3 votes -
show events blocks in the schedule on the app
We use Dentrix. The mobile app should show events and lunch blocks in the schedule on the mobile app. Right now it just looks like an opening. there is no way for someone looking at the app to see that an appt is blocked for something other than a patient.
2 votes -
"Enhancement Request: Password-Protected Messaging via Weave for Patients"
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
ImprovementWhat pain points/suggestions does the office have?
Cx wants to send password protected to our patients through weave?2 votes -
MFA Request for Mobile App Security Compliance
What department are you in?
SupportWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
SecurityWhat pain points/suggestions does the office have?
Office just purchased and signed a new cyber insurance policy for their practice that states all practice software needs to be MFA enabled and was hoping weave could provide the MFA layer to the app.2 votes
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