Legacy Desktop App
1466 results found
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Filter Texting
Is there anyway we can filter out text messages? I have a team member that only deals with financials and doesn't need to see all of the texts for scheduling, ect. I don't like the idea that we either have to turn the SMS off or your getting every single text possible. Is there anyway we can apply the tagging feature for an individual to only receive text messages that they are tagged in?
1 vote -
Texting Notification
When receiving text messages, I love having the notification, BUT the reply option seems like a pointless option because you can't see much of the response. It seems like an extra step for no reason. When the notification pops up, is there anyway to skip the "reply" and go straight to the "view" or ignore" step?
1 vote -
Emaill payment link
It would be great if you had a link to a patients email to set up payment. You currently only have a text to pay.
1 vote -
Patient forms to patient not guarantor
Sending forms to patients -- When sending a form to a patient - if you choose the patient under the patient side the form automatically is sent to guarantor (regardless of age). If you choose the patient under the schedule and send them a form it will go directly to the patient. Please fix so that only those that are under 18 get forms sent to the guarantor. It would be nice to choose which guarantor (Mom or Dad) that are standing here in office.
1 vote -
we would love to add vietnamese to the language option
We have a large population of Vietnamese patients and would love to be able to add Vietnamese as a language option for automated messages.
1 vote -
Adding Payment Widget to Website for Online Patient Payments
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Payment Widget,What pain points/suggestions does the office have?
They want to know if they can add it their website so that patients could pay online as well2 votes -
Unify Office Requests Multi-Team Extension for Support Calls
What department are you in?
Support
Which Feature does this pertain to?
Phones
What area of the Feature?
Unify Office/Unify team
What pain points/suggestions does the office have?
Unify office would like us to have an extension/option number for the multi-team when calling support2 votes -
Mobile App Schedule Needs Redesign for Better Readability: Support Team Suggests PMS System-Like Layout
What department are you in?
SupportWhich Feature does this pertain to?
Mobile AppWhat area of the Feature?
ScheduleWhat pain points/suggestions does the office have?
Office is not happy with the way that their Mobile App Schedule looks like. They feel like it is too bunched up and hard to read. They would like for it to look more like their PMS system.2 votes -
Save the Date option for Cloud9 Software
Currently there is not a Save the Date option for Cloud9 software. Is this something that could potentially come down the line for this software. A lot of our patients like to add the appt date and time to their calendars as soon as the appt is made. This feature would greatly help with this.
2 votes -
Notes option within text feed
It would be very beneficial for there to be a "notes" option that appears directly in the text message feed that is only visible to the office staff. We noticed there is a notes option if we click on the patients name and select notes, but it would be very helpful for this option to be directly within the text feed. It saves times and increases productivity to be able to see the patients texts and the offices comments all in one spot.
2 votes -
Recall & Inactive patients
When patients are inactive in Eaglesoft they should be marked in active in Weave recall system. Also When a message has been sent from the overdue list there should be a date as to when it was last sent so multiple text aren't being sent back to back.
1 vote -
Request for Image Sharing Feature in Team Chat
What department are you in?
SupportWhich Feature does this pertain to?
Team ChatWhat area of the Feature?
MessagingWhat pain points/suggestions does the office have?
Office would like the ability to send/receive pictures in Team Chat.2 votes -
Restore DOB & Gender Fields in Online Scheduler for Better Demographic Data
What department are you in?
SupportWhich Feature does this pertain to?
Online SchedulingWhat area of the Feature?
Information FieldsWhat pain points/suggestions does the office have?
In an older version of the Online Scheduler, the fields for DOB and Gender were available for the office to utilize with all appointment request submissions. For optometry offices this provided very useful demographic data, and assisted in prepping for individual appointments (boys and girls tend to wear different styles of glasses). This office does not understand why we eliminated this feature.2 votes -
Email Campaigns
Holiday templates for email campaigns with a choice of holiday photos.
1 vote -
app alerts do not last long enough
The alerts that pop up for the weave app only lasts 2 milliseconds which is NOT ENOUGH TIME to read what the app is trying to tell you so it MIGHT AS WELL NOT BOTHER. Leave them up until dismissed! If it is on a payment it is probably important information.
1 vote -
"Request for Integrations Feature: Displaying Appointment Confirmation Status in Weave and Avimark"
What department are you in?
OnboardingWhich Feature does this pertain to?
IntegrationsWhat area of the Feature?
Confirmation status shownWhat pain points/suggestions does the office have?
Office would like to know if an appointment was confirmed by Weave. With Avimark it does not show that or anywhere in Weave or Weave portal does it show it either for the customer. Even though they do get a text from patients. They would like to be able to see that it did writeback and was confirmed.
for example office has Avimakr and they used PetDesk for confirmation and Petdesk does…2 votes -
Request to Reduce Message Icon Size on Mobile Websites
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Message Icon on mobile sitesWhat pain points/suggestions does the office have?
The office is hoping for a way to make the Message icon smaller on the mobile version of our website. I have a photo example2 votes -
"Improve Payment Status Visibility in Desktop App"
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
PaymentsWhat pain points/suggestions does the office have?
This is what the office sent me:
"For payments that come in through the secure link, is there a way that the color can change when we mark them as posted or a strike through. It’s so consuming in which ones were posted and which are not. I can’t imagine when we have a lot of payments in the future. "2 votes -
Customizing Form Display in Kiosk Mode for Onboarding
What department are you in?
OnboardingWhich Feature does this pertain to?
FormsWhat area of the Feature?
s00089216What pain points/suggestions does the office have?
Have the options to choose what forms/packets are shown when using the Kiosk Mode
They would prefer for the forms list to either show alphabetical or be able to choose which forms are at the top of the list.2 votes -
Enhance Form Responses: Highlight Yes/Affirmative Answers for Better Visibility
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Yes / no questionsWhat pain points/suggestions does the office have?
Dr is asking for yes/affirmative resposes to be bolded/italicized or include asterisk, just something to make it stand out from the rest of the list of conditions after the form is submitted2 votes
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