Legacy Desktop App
1466 results found
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need the ability to initiate a payment from the credit card terminal
We need the ability to initiate a payment from the credit card terminal. This would increase portability of the terminal and so we wouldn’t be required to initiate a payment from a computer. Our previous terminal we were able to type in the payment amount and then swipe the card.
2 votes -
Download all text conversions to a csv or sql file
It would be very helpful to be able to download all of our texts to a csv, sql or xml file. We have hundred of texts out to our patients with replies. It is very easy to miss information as is. If we could see and filter a database of texts, it would be very helpful to alleviate this problem.
3 votes -
Weave Schedule View
It would be helpful for Weave to follow the order of the schedule from our practice management software. Currently, Weave has it's own order, which can be a little disconcerting when looking at the schedule. In addition, our doctors run two chairs and the chairs are next to each other in our practice management schedule, but they are on the far left and far right sides in Weave. That means the doctors have to scroll back and forth to see their full schedule when looking at the Weave app.
2 votes -
Allow new or prospective patients to be sent forms in same way as existing patients
Right now the only way to send an individual who is not yet registered as a patient in Weave is by doing a manual message and pasting the link for the form or packet. Doing it this way does not report that the form has been sent in the forms dashboard in order for offices to know which new patients to follow up on their forms submission for. Since the majority of the people needing to be sent forms are new patients or prospective patients, there needs to be a way to send these individuals forms the same way existing…
1 vote -
Monthly Report for Sent/Received Text Messages in Text Connect
What department are you in?
SupportWhich Feature does this pertain to?
Text ConnectWhat area of the Feature?
Report to see text messagesWhat pain points/suggestions does the office have?
Is there a monthly report to see text messages that have been sent and received.3 votes -
Color Issues in Desktop App Update: Support Team Feedback
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Desktop AppWhat pain points/suggestions does the office have?
Office do not like the new update colors. They want to know how to change it back? User is color blind. Weave support provided different versions of links and asked to check but of no use2 votes -
tag missed call to assign followup
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
PhonesWhat pain points/suggestions does the office have?
Doctor wants to be able mark missed calls as "unread" and have the ability to tag calls/voicemails for certain users.1 vote -
Allow automated messages to filter by procedure type instead of appointment type with Opendental
Open dental creates unique appointments by allowing the office to select the exact procedure codes that will be performed instead of just scheduling general appointment types. This makes it difficult to utilize advanced filters when creating automated messages because it obligates the office to specifically select appointment types that have the exact procedures included in the description of the appointment showing in Weave. The appointment description showing in the Weave schedule shows the list of procedures by abbreviation and not by actual code, but when creating the appointment type it is the actual codes that are selected. The best solution…
1 vote -
Email reminder confirmation for families
What department are you in?
CSMWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Email Appt RemindersWhat pain points/suggestions does the office have?
When children are scheduled on the same day, it is only confirming one (I'm assuming this is because there isn't a family template for email reminders?), so it's creating more work for the front desk. They are hoping it can function like the SMS family reminders do.1 vote -
Instant messaging integrations
What department are you in?
OnboardingWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Social media messagingWhat pain points/suggestions does the office have?
Office said that they have a communication software that allows their patients to send facebook messenger and instagram messages, and then on the office's end they see the messages come in along with texts in a software they are using. Then they can reply and the patient will receive the message as a facebook messenger or instagram message. They want to have this same functionality in the Weave app so that they…1 vote -
Fax number management
What department are you in?
SupportWhich Feature does this pertain to?
FaxWhat area of the Feature?
Admin Portal DisplayWhat pain points/suggestions does the office have?
I think the office's sending fax number (and if possible, receiving fax number options) should be displayed in the Admin Portal and/or desktop client like the texting number.1 vote -
Fax integration with Nextech
What department are you in?
Support
Which Feature does this pertain to?
Fax
What area of the Feature?
Integration with NexTech
What pain points/suggestions does the office have?
they want to have weave fax and NexTech eFax work togther and integrate so faxes are available in both sections,.
They sent over an API questionnaire to see if NexTech is "compatible" - i'll include it in the thread
"I talked to our inside sales manager, Steve, briefly about having Weave be an option for Nextech’s efax system.– if you could complete the attached paperwork and send back that would be great.…1 vote -
Email campaign conversion efficacy
What department are you in?
SupportWhich Feature does this pertain to?
Email MarketingWhat area of the Feature?
CampainWhat pain points/suggestions does the office have?
Is there a way to know or see the conversions from an email campaign? Is there a way to see if they went through the whole process of scheduling?1 vote -
Language support
What department are you in?
OnboardingWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Language templatesWhat pain points/suggestions does the office have?
This office has a large patient base that speaks Spanish, but also major population of Filipino patients that speak Tagalog. They were hoping for the possibility of someday having additional language templates available in Weave to be used.1 vote -
Fax auto retry
What department are you in?
SupportWhich Feature does this pertain to?
FaxWhat area of the Feature?
Faxes failing, desired auto retry featureWhat pain points/suggestions does the office have?
The office says they've gotten into the habit of checking the sent faxes after about 10 min because of the high rate of failure that they see. They'd like Weave to auto try for a certain duration of time (or certain number of attempts) before showing them it's failed.1 vote -
Message pop to honor confirmation setting
What department are you in?
Onboarding
Which Feature does this pertain to?
Messaging
What area of the Feature?
Mark As Read Confirmations with Weave Pop
What pain points/suggestions does the office have?
This office does not like that each and every confirmation text to the auto reminders (Yes, C, Confirm, etc) shows up on Weave Pop. They would like since they have Weave "Mark as Read" selected to not have those texts show up in Weave Pop.1 vote -
SMS search enhancement
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Consolidate SMS ThreadsWhat pain points/suggestions does the office have?
Office is frustrated by the multiple SMS threads that populate when searching a patient and would like to have any SMS communication with the client to be in one thread1 vote -
Additional review platforms
What department are you in?
OnboardingWhich Feature does this pertain to?
ReviewsWhat area of the Feature?
Added integrationsWhat pain points/suggestions does the office have?
This office has multiple Review sites beyond Google and FB that are important for them and their industry for reputation. They'd love for Weave to be able to partner with those sites as well or to have a way to use Weave Reviews to direct traffic to those sites. Their big ones are HealthGrades, Vitals, and Yelp.1 vote -
Printing Quick Fill
It would be great if we had the ability to print our quick fill with the notes and phone number for patient. This way, we could keep track of appointments that were offered.
1 vote -
Bulk Update Actionable Messages for Onboarding Team
What department are you in?
OnboardingWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Actionable tabWhat pain points/suggestions does the office have?
This office is wanting to be able to bulk update actionable messages to mark them as complete and move them out of that tab. They're sending birthday reminders and Missed Call Texts that are frequently failing to send to numbers and will often be dealing with 50+ messages in the actionable tab that don't require a response.2 votes
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