Legacy Desktop App
1466 results found
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Make schedule notes available to view
We would like to view the appointment block notes that we have typed in. When computers are down or we are off site, it would be very helpful to see our notes on the appointment blocks. Thanks
1 vote -
Payouts Summary and Filters
Collins & Sampson Cosmetic and Family Dentistry, s00128522, asks that we add a summary to the top of Payouts like the one at the top of the Invoice & Payment Summary tab. The totals change based on the filter used. Right now, the Payouts Totals do not change if I filter to see all of June's payouts. This would be extremely helpful so book keepers can balance every month. Their old system did a monthly payout summary. Please advise. Thank you!
2 votes -
Email confirmation notification
There should be a way that we can see who confirmed via email. Maybe an email confirmation directly to our inbox instead of just having the confirmation in patterson. this will help to see who actually received the emails
9 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Multi-Location Chats
We have 5 locations and MANY of our employees work in multiple locations. It would be much easier when I am trying to send a chat message to John Doe, if all of my locations were linked so that regardless where John Doe is working he will see my message. Currently I have to change the location and try to figure out where he is logged in for the day and the keep myself logged in to that location until I get a response from him. Meanwhile, I may be missing chat messages from team members in the location I…
1 vote -
option to adjust time duration for time out
Hello. Happy customer here!
We have 11 staff in the office with 12 computers with Weave. We have been experiencing Weave logging out automatically after few hours. Our office texts our patient every 45 minutes. Sometimes texting our patients few minutes early helps when we are running behind. So, not having to log in again and waiting for it to load helps when patients are waiting to come in (We have all our patients wait in their cars).
Can we have an option to adjust security time out feature please? It will help our office routine without interruption.
Thanks for…
6 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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DOWNLOAD ALL CALL RECORDS
I am trying to download voice calls media but it gives me only single download option. Please resolve the issue. I want to have that option which I can download all of them in the same time. Thanks!
3 votes -
Call Analytics Available to Administrative Users Only
Call volume analytics are available to all users, not just for those with administration rights. That poses a problem between team members when they can see each other's productivity. Leaders need to be able to view and dig in so they can coach but it should not be available to every staff person.
13 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Weave App -> Filter Received Faxes Based Off of Recipient Number (When Office has multiple fax numbers on one account)
Weave App -> Filter Received Faxes Based Off of Recipient Number (When Office has multiple fax numbers on one account)
3 votes -
Export Phone Analytics
Export CSV file & PDF of Phone Analytics for record keeping & productivity reports. Thank you!
12 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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We need to be able to text a filtered group of patients-Solution Reach offered this-we used it to fill same day cancellations and need this!
This is a necessary option for communicating with a specific group of people on an urgent matter such as filling our schedule. I can't believe this is not an option. This is really necessary in an environment where most offices are running with limited staff, we would be able to fill any empty appointments in a few minutes by sending a group text to recall patients stating we have an opening at such and such time today and asking them to respond to the text-our patients appreciated it
3 votes -
Password Saved in Username
First of all, why do I have to go through a separate email verification to create an account for feedback when I already have a weave account and am logged into the app? Second off all there is no way to clear the suggested username in the weave app. So if any team member accidentally enters their password into the username field, it is saved there and they have to change their password. This issue needs to be resolved to maintain security of patient information, because sometimes less tech savy staff have their passwords saved in the username suggestions without…
4 votes -
Ability to markup fax on iPad and send it back without printing
There should be a way on the weave mobile app to download/save a fax as a .PDF so we can mark it up on our iPad and send it back without having to print it. This would also require the ability to upload a file from the fax section of the mobile app instead of just attaching a photo or taking one.
5 votes -
Fix the Fax History Page in the portal app
Fix the fax history page, its a mess:
- There isn't a way to export the list of faxes. The current export button doesn't seem to export the records that are being displayed, and even if it didn't its limited to 100 records. We deal with 3000+ faxes a month, so doing 30 exports, even if it worked, isn't feasible.The export at first seemed to pull the records being display. But, after looking at the downloads from multiple pages, its downloading the same data after each export, but the data downloaded seems to be different from the data displayed…
1 vote -
Calls shown in texts
IF calls would show up on the text so you could see who called who between texted messages. This would help so many people keep track of things
8 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Team Chat: Improve Formatting
Instead of having run on sentences, the chat should allow us to add spacing and paragraphs like you can in text messaging and other chat services. This is pretty standard across chats so I am hoping it would be an easy fix :)
1 voteThanks for your feedback. This is on our roadmap.
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Integration with ECW
Please consider an integration with Eclinicalworks ( ECW) as this is my Electronic medical records and over 800,000 physician use this software in the USA. thank you for your prompt assistance to this matter.
1 vote -
Make the forms link a hyperlink in e-mails
When I sent forms via e-mail they have to copy and paste the link, it does not show up as a hyperlink. Please fix this.
2 votes -
different identifiable ring tones
The staff would like the phones to have a separate ringtone when a patient is put on hold and after a period of time, that line rings again, because if another staff retrieves that call without knowing that the first staff member put at patient on hold, our office doesn’t look competent to the patient when they have to explain things all over again to someone else
38 votes -
Do not like the new update with the app timing out
With the new update, the app logs us out after so many hours. Once that happens we have a hard time connecting to the credit card terminal. It is very frustrating when you have a patient standing in front of you and you cannot process there card. Please fix this issue, I understand that it was done for security purposes but it is very frustrating for our office to not be able to take a payment after treatment has been completed.
6 votes -
Fix pop up window so we can see all the message, or resize it.
Fix your software. The message pop ups cannot be resized and right now I cannot respond to patients because only have the chat window shows up. Your support has no idea how to resolve this and recommended we send you some feedback about it.
12 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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