Legacy Desktop App
1466 results found
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payments
There needs to be an option for manual insurance credit card payments. It is very time-consuming to have to put in a billing address, credit card number, and all the other required info to process a credit card payment. Some EOB's have 20+ patients on them, so to run it individually would also be very time consuming. We also don't know true billing addresses for these credit cards. A lot of them just come with a number, CVV code, and expiration date. There's not cardholder name, billing address, or billing zip code given. A couple ways around this:
-make required…
1 vote -
Offices would like clear guidelines on what constitutes as confirmations and cancels to be posted on Weave Academy
I have an office who is having issues with confirmation writebacks and writeback cancellations. They have been trying to find the proper guidelines for confirmation writebacks because patients reply with a string of sentences and it doesn't writeback properly. They request that a clear list of what can be sent and confirmed or cancelled for appointments be posted on Weave Academy.
1 vote -
Text to Pay Balance
*What department are you in? * Onboarding
*Which Feature does this pertain to? * Desktop App
*What area of the Feature? * Payments
*What pain points/suggestions does the office have?
* This office was surprised to learn that when creating a text to pay request, it will not pull in the balance on the patients account automatically, or even as an option. (Instead, you have to go into the patient profile overview to initiate a request if they have a balance on their account.) If possible they would love to see the option once the patient is selected to enter…1 vote -
Contact list upload to Weave
It would be helpful to be able to upload an excel file with all your fax contacts directly to Weave. This would be especially helpful when switching to Weave from another digital fax system.
4 votes -
Payment print receipts
As far as payments go I love that I can email patients their receipts, however, I have some old school patients that want their receipt via paper. Currently I have to log in to the weave admin payment website. Unfortunately there is about a 2 minute Lag before the transaction shows up and is available for me to print. This has to change. There needs to be a print receipt option from the payment screen along with the text or email. I am shocked that this hasn't been addressed before. Thank you.
23 votes -
Daily Report of the total Actual Paid Invoices and Refunds
The only way to see the daily sum total of actual payments is to export, sum total, and optional print. And even then, the refunds are not visible on the download. They have to be accounted for separately. There is no way to view this accurately on a daily report. Filters to get this data and be able to print from the page would be a huge time saver.
1 vote -
Payment through Website
Hey, We had a thought!! We would love to be able to integrate the payment options through our website online!
2 votes -
Online Scheduling
What department are you in? * Onboarding *Which Feature does this pertain to? * Online Scheduling *What area of the Feature? * Submission Requests for Veterinary *What pain points/suggestions does the office have? * The office does not like the form that requests "Patient" information. It is unclear if birthday and contact information is for the Patient (Fluffy) or the Client. Also, they said that their client information does not include things like birthdates etc and would be very confusing for their clients.
1 vote -
Text Preview time is accurate
Text Preview should be accurate -
When setting a reminder or recall with text - it should not default to 10 days it should say 6 months or 1 year or what the time frame is1 vote -
Sync 2 office locations under google reviews
We operate 2 locations off 1 weave account due to 1 office being open at a time. Can you please make the ability to have both office locations sync under the google reviews so it will pull from both locations under google?
1 vote -
Recall SMS Feature
At this point, recall reminders are available to set based on last "recall appointment" which is very general to use in most general dental offices for hygiene recall.
But we are Orthodontic specialist office, and we have few different type of recalls by patient's age and status. It will be very useful if recall can be also set by patient's status type.2 votes -
Phone Tree additional tracking
Please add more detail analytic report, for example: under phone Tree, add a tracking for what options are being pressed.
36 votes -
print schedule
It would be nice to be able to print the schedule list
2 votes -
insurance verification by code
Ability to check and see if a specific procedure code is covered by a patient's insurance.
1 vote -
Integration with Practice Fusion
Integrating with the medical office EHR system called Practice Fusion would be very beneficial, probably for the Weave company and our smaller medical clinic. Right now, without this integration, we have to use alternate systems for email, reminders, and billing. Reminders being a major part considering we use the Weave text feature a ton. It's been a few years and Weave had still not integrated with this major EHR system. Wish it would!!
1 vote -
Wellness Forms for iOS users
The wellness form submitted via safari, the form does not show filled with the checkboxes that were selected at the time of submission
When submitting in via chrome, the checkboxes selection seems fine when viewing the submitted form in the admin portalWould be nice to get this fixed, as this can likely be issue for iPhone users who are also using Safari on their phone.
1 vote -
Due Date that pops up when a patient calls is wrong
The due date listed for the patient is wrong. It's pulling up the latest due date possible in our Dentrix system and is not basing the due date on their prophy. When I called to have the due date change to go by prophy date I was told this was not an option. What's the point of having the due date listed if its not for a prophy?
1 vote -
Follow up sort order, tag and filter
Follow ups are sorted in oldest first and I can not see what was recently completes. NOT WORKING properly. need this corrected ASAP
Please call me if you have questions 201-433-86001 vote -
automatically tag all responses to certain notifications to a specific staff member
It would be helpful if there was a way to automatically tag a response to a notification to our patients. For example, an automatic text notification goes out to a patient letting them know that their contact lenses are ready to be picked up. We already have it set up so that the notification asks the patient to respond with "C" when they receive it. Is there a way to make that "C" response be automatically tagged to a certain staff member so he doesn't have to sift through all of the responses to see which patients have been notified?
1 vote -
Vision Insurance
Just curious if Weave could pull Vision Benefits for offices.
1 vote
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