Legacy Desktop App
1466 results found
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Online Scheduling continues to be Broken / Not As Advertised for Eaglesoft
11 Months after signing on with Weave... one of the key features we bought into Weave for is still not functioning. Staff at Weave would rather not help anybody or put any effort into making sure clients are getting the features they paid for. Without reading the appointment availability in my practice, this feature is useless. It still cannot see the openings in my schedule using my "compatible" practice management system Eaglesoft and continues to give patients the ability to request any time they want without blocking out times that are already reserved by others.
I have reported and complained…
1 vote -
Schedule on App
When working on the schedule on the app, it would be best after clicking on a pt name, texting/calling them, and then going back to the schedule, to return to the same time on the schedule you are working on rather than it defaulting to the start of the day. Waste of time scrolling back to the time you need to work on.
3 votes -
NEW REMINDER SCHEDULE/SETTINGS DON'T WORK
New update has our confirmation schedule ALL MESSED UP. Perhaps adding the ability to choose specific days for confirmations to go out instead of "3 days in advance" being able to choose, "send Thursday's confirmations on Tuesdays" would eliminate some of the MAJOR issues we've had with the new setup.
1 vote -
Sign digital faxes
An ability to annotate and sign digital faxes would be very helpful for all weave users especially those that handle prescriptions.
1 vote -
Integration with Crystal PM Declined Texting Option
Since Weave integrates with Crystal PM, it would be helpful for Weave to know NOT to send automated messages to patients when the DECLINED TEXTING box is checked in patient's Crystal profile. At this time, when I manually turn off messages under "message preferences," the system is still sending texts to patients regarding their preferences.
1 vote -
We would love for Weave to be integrated with PtEverywhere (our practice software).
Please work to integrate Weave to PtEverywhere (our practice software). PtEverywhere just released info that they can now be integrated with other software platforms to help improve business functions and ease between multiple software programs. Thank you!
1 vote -
Have a way to set where in the schedule Weave looks for appointments.
In my office, we tend to keep the appointment booking on the schedule because there are notes on the appointment that we would like to keep. Originally, we would simply move the appointment listing beyond our office hours into what would be a "Closed" time, and our previous messaging system wouldn't send reminders for it. If I were to put it as cancelled in my system, my EHR would delete the appointment and any notes with it.
Now it seems with Weave, it's sending reminders for appointments after my closing time. I'm fairly certain I did set my office hours…
2 votes -
Exempting Certain Phone Lines from Recording
Our HR department and other Senior Leaders have non-patient confidential calls that should not be recorded. We need to designate certain lines as not recorded, while leaving others as recorded. Currently, it's an all or nothing feature.
4 votes -
Message Queue Filter
Filter to stay in place after setting in Message Queue
1 vote -
missed called notification
I called weave today to see if there was a way to get a notification for missed calls like we do in top right hand corner of screen for text messages. I was informed weave does not have that option yet. So I am suggesting if that could be made a option in the short future . Thank you
1 vote -
Ability to make notes on payments
We really need the option to make notes on payments, something just viewable by office staff and not the patient. Or, we need a way to be able to label payments (fee, balance, deductible payment, other - with the option to type a custom label).
1 vote -
Support Team Suggests: Encode Emojis in Bulk Texts for More Space & Engagement
*Product Improvements * submission from <@U05A0EE1QER> *What department are you in? * Support *Which Feature does this pertain to? * Messaging *What area of the Feature? * Bulk texts *What pain points/suggestions does the office have? * They're unable to use emojis, if these were encoded as characters then it would give them more space and increase engagement. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * I don't know *Either way, what email do they use? * jessica@jackzamoramd.com|jessica@jackzamoramd.com *Name of office requester * Jessica *What is the office Phone Number?…
2 votes -
"Support Team Suggests Encoding Emojis to Enhance Bulk Text Messaging"
*Product Improvements * submission from <@U05A0EE1QER> *What department are you in? * Support *Which Feature does this pertain to? * Messaging *What area of the Feature? * Bulk texts *What pain points/suggestions does the office have? * They're unable to use emojis, if these were encoded as characters then it would give them more space and increase engagement. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * I don't know *Either way, what email do they use? * jessica@jackzamoramd.com|jessica@jackzamoramd.com *Name of office requester * Jessica *What is the office Phone Number?…
2 votes -
Need ability to see who has opened/viewed faxes, and maybe comment box to keep track of status if needed
We need the ability to see who has opened/viewed faxes. It would also be helpful to allow notes to be made in the fax folder, or maybe a box to mark when requests are completed. This will make it easier to keep track of which fax is waiting on records to be faxed back, or if something else is going on that needs to be followed up on.
4 votes -
Provide access to client email preferences - similar to Text Communication Preferences
We would like to be able to see/edit email communication preferences the same way we can for text communication preferences. We would prefer that the email has more options than just an all or nothing opt out.
As an example, we have some clients that have horses stabled in a large facility where the manager handles their veterinary appointments. The owners have no need of recall or appointment reminders, but we still want them to get marketing emails. We would also need to be able to re-enable those clients should they choose to move their horses elsewhere. Thank you!
1 vote -
Insurance Report - Request/Include Different/Additional Data
It would be helpful to see data like, "missing tooth clause" and when crowns are paid on prep or "seat date" requested/included in the Weave Insurance Verification report.
1853676
1 vote -
CREDIT CARD TYPE VISIBLE IN PAYMENT WINDOW (caps for emphasis, not flame :-))
Since most, if not all, Weave clients have to transfer payment data captured in Weave/Stripe, to their own practice management software, it would be great if, when that credit card is run, we are able to see what type of card was used.
In my situation, which I suspect is pretty common with most of Weave's clients, our practice software requires the card type to enter payment into the system. Also like most clients (I'm guessing), we usually have Weave super-imposed over our practice software. It would be an incredible help if, when using Weave to make a payment, the…
2 votes -
Nextdoor Reviews Needed
Please incorporate Nextdoor reviews in the review section.
1 vote -
Automated texts sent to the patient who actually has an appointment if same number as another
When two patient files in DSN have the same phone number (i.e. a daughter who once scheduled for an elderly father years ago), the automated text "randomly" picks which patient file to send the message to, even if the patient it picks doesn't have an upcoming appointment and hasn't been in for years. This is very inconvenient because the message thread shows that we texted the father, when the daughter is the one who has an appointment. Since it's the daughter's number, she responds appropriately, but the message thread shows the father's name which is confusing and causes much more…
1 vote -
Stop requiring the schedule request to be linked to a patient
This has never happened up until today. Please go back to the old way of not needing to be linked to a patient in order to send a message to a patient confirming their appointment request. We get a lot of new patients this way and we do not add them into our system until after they are seen in the office. I have never had to add them until today.
1 vote
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