Legacy Desktop App
1466 results found
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Appointment & Recall Reminder email customization
The call to action button in reminder emails should be customizable.
If not, then the email sent to offices confirming or requesting the appointment should be editable as a template for the office or when the customer responds.There are not enough details in the return email to the office to identify who is requesting the appointment, what kind of appointment, etc.
ref. s00263340
9 votes -
middle name
Please add patient middle names so that we can differentiate between patients that have the same name. When I'm looking at our Eaglesoft software, it includes a middle name and if I had the middle name in Weave, I could differentiate without having to go into the patient's chart to find out their age.
3 votes -
Online Scheduler mobile TERRIBLE
Our scheduler on the mobile app has not been working for MONTHS. It’s been moved up to a tier 2 and still nothing. This is beyond ridiculous now. It won’t let us approve requests so we have to do all schedule requests manually. This is making things so difficult. WHO IS IN CHARGE OF CODING? Perhaps, there needs to be someone else doing the developing.
1 vote -
Call queue monitor
visual monitoring tool that will allow the user to see callers who are entering and leaving their queue, as well as how long they have been in the queue
13 votesThe New Weave Experience includes a feature that allows you to watch a live count of callers in your queue. We are continuing to iterate to add more data to this experience
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schedule
It would be great to be able to do scheduling through Weave and have a schedule we could block of existing appointments. For those who aren't integrated - or even at least block off times since schedules change week to week for all providers. Every other Saturday, etc.
1 vote -
Email Campaigns
Under Campaigns there is not a good selection of photos in your gallery for dental offices. When we were with Practice Mojo they had end of the year benefit "use it or lose it" photos, Christmas, Season Greetings, New Year and all the other holidays. Please add more of a selection.
1 vote -
Manually Modify User Passwords and Login Audit Trails
I would like to be able to reset the password of a user without sending a reset email, I should be able to set a password through the admin portal and an email be sent notifying the user for security can be sent. I also would like login audit trails for failed attempts and IPs where a user is logging in.
2 votes -
PMS OpenDental and Weave Integration
Our PMS is Open Dental and there is a feature called "Short Call OR ASAP List" and it is the same as "Quickfill" with Weave and we are wondering if there is a way to integrate the 2 so that we can combine lists. Thank you!
1 vote -
Team Chat: Edit Delete On Mobile App
The ability to edit and delete messages on the mobile app similar to the desktop app.
1 vote -
For Dentrix users - Form with an option of selecting ALL for YES/NO question - For example a Medical Update Form
A provision for patients to be able to select multiple YES/NO answers with one click - click "click here to all NO or YES for all questions below"
Form are very long and patients dont want to spend 20 minutes for a medical update form.1 vote -
Insurance Ideas
It would be nice to be able to verify all of patient's insurance if they have more than one! Otherwise, we have to stop & go to that insurance companies website to verify.
Wish there was also a way to link accounts. Especially if they have three insurances. Since Dentrix will only allow for two dental or medical insurances. We have patients like that.
I also can't understand that when verify insurances that the system doesn't understand which Delta Dental it is. Like if the patient has Delta Dental of Ohio & it switches it back to Delta of Indiana,…
2 votes -
Phone calls ring through your Bluetooth device and not on the phone
Phone calls ring through your Bluetooth device
1 vote -
Please let us have a Call To Action button for appointment requests.
As I am in the middle of drafting an email campaign for the upcoming holiday season. I was looking for a way to have the "Call To Action" button at the bottom of my email perform an action similar to what is on the annual routine exam reminder. That if a patient clicks on the link it would notify the office (via email etc) that the patient would like a call back to schedule an appointment.
I am a little surprised that isn't already an option. Considering the emails Weave already sends on my behalf already have it. I just…
1 vote -
Add Quick fill tags and filtering of them
Our barrier to entry of the quick fill list is that we cannot sort patients, we would love tags, like AM or PM, that we can customize. Other examples would be a specific hygienist or dentist. If an opening comes available I should be able to click a filter button and select multiple tags for example if the opening is a hygiene appointment with Jane the hygienist at 4pm. I should be able to filter by the tags, any hygienist, Jane only, afternoon to narrow down a long list and fill the appointment quickly. Thank you!
2 votes -
Filtering Prospective Patients
We would like the capability of filtering our prospective patients. When a new patient is added to our system and has not yet been booked for an appointment, they come up as a prospective patient on the app. It would be nice is these patients could be filtered and show up in the list section. This would allow us to easily follow up with patients (phone or text) that have not yet booked an initial exam.
1 vote -
Go back to Quick Fill 1.0 / Lost patient list with 2.0
I HATE the new Quick Fill 2.0. I've lost my entire list of patients. Now when I use quick fill it brings up my entire list of patients. I only want to have those that I add to it. I want to go back to Quick Fill 1.0.
6 votes -
Add memo line to payment transaction screen
I just started using Weave and would like to suggest an addition to the payment screen. We would LOVE to have a memo line where we can free type (ie: a description of the charge or the provider, etc.). This would greatly decrease the amount of time spent applying payments into our EMR system. We breakdown each payment, per provider, so some of the charge transaction would go to one provider and the other portion may go to another provider. Without this memo section, we have to look up every transaction to determine how to break it down. With the…
1 vote -
reminders for multiple same day appointments
When patients have multiple appointments scheduled for the same day, when they confirm the earliest appointment, it should confirm all appointments for that day.
4 votes -
Positive Patient Responses for confirmations are not being recorded as confirmations.
Patients have provided us screenshot proof that they have responded with simple responses like "C" and "Yes" for the automated system to ignore their confirmation. We also see proof of this on our end because we have a custom message that gets sent for those who are not confirmed. We have seen "C" get ignored for "Yes" to work later and the opposite ("yes" to get ignored, and "C" to work later). Inconsistency in an automated system means the system cannot be relied upon... upset patients = unhappy practice = bad weave client experience.
1 vote -
Notification of Appointment Confirmations by Email
The Weave confirmation system can be unreliable. Patients have told us numerous times they have confirmed via email, but it is not recording the confirmation. We know this because patients get sent a SMS that specifically emphasizes they have not confirmed yet for an upcoming appointment. We use to get emails notifying us of appointment confirmations and while that was a lot of additional email fluff, that suddenly stopped sometime around February 2023 and was replaced with no feature to check on confirmation email interactions. We have complained about this numerous times and have been assured multiple times it is…
1 vote
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