1466 results found

1. Appointment scheduler showing scheduler dates which are marked as Schedule Exception available on the online scheduling option.

   Appointment scheduler showing scheduler dates which are marked "Schedule Exception" meaning not available in our OfficeMate. But the Weave scheduler portal is showing those dates as available for patients to request.

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   1 comment  ·  Schedule  ·  Edit…  ·  Delete…  ·  Admin →
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2. text to pay

   There recently was a change in the text to pay feature which is causing problems with the reconciling at the end of the day. Can you kindly put it back to the history reflecting the payments for the day. Until recently both the portal and the desktop app would default to showing text to pay payments on the day they were paid not the day they were sent out. Now it defaults to the latter and that is what is causing the discrepancy in payments between the admin portal and the desktop app. How you had it set up was best for accounting purposes.

   There recently was a change in the text to pay feature which is causing problems with the reconciling at the end of the day. Can you kindly put it back to the history reflecting the payments for the day. Until recently both the portal and the desktop app would default to showing text to pay payments on the day they were paid not the day they were sent out. Now it defaults to the latter and that is what is causing the discrepancy in payments between the admin portal and the desktop app. How you had it set up was… more

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   0 comments  ·  Payments  ·  Edit…  ·  Delete…  ·  Admin →
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3. Weave Filtering Issues Impacting Usability on Mobile and Desktop

   What department are you in?
   
   Support
   Which Feature does this pertain to?
   Scheduling Tab
   What area of the Feature?
   calendar view on mobile filtered by practitioner
   What pain points/suggestions does the office have?
   The way Weave filters Operatories for Nextech EHR is causing a few places in mobile and desktop versions of Weave hard to use.
   Desktop.
   1. Auto-reminders > Advanced Filters > Practitioners show up fine but Operatories are listed as a list of combinations of people and resources (machines available in the office for various procedures)
   2. Schedule > Filter > Operatories are listed the same as in auto-reminders. That is, as a list of all possible combinations of people and resources.
   Mobile.
   1. Schedule > Filter by practitioner > Calendar View. Weave creates columns that are labeled as practitioner's first name (so multiple columns with the same label), the columns correspond to resources (machines available in the office for various procedures).
   Office's first ask is to be able to view mobile schedule for a practitioners of choice in a list, without the columns. The second ask is to clean up the

   What department are you in?
   
   Support
   Which Feature does this pertain to?
   Scheduling Tab
   What area of the Feature?
   calendar view on mobile filtered by practitioner
   What pain points/suggestions does the office have?
   The way Weave filters Operatories for Nextech EHR is causing a few places in mobile and desktop versions of Weave hard to use.
   Desktop.
   1. Auto-reminders > Advanced Filters > Practitioners show up fine but Operatories are listed as a list of combinations of people and resources (machines available in the office for various procedures)
   2. Schedule > Filter > Operatories are listed the same as in… more

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4. "Improving Weave's Calendar View and Filtering for Nextech EHR Users"

   What department are you in?
   
   Support
   Which Feature does this pertain to?
   Scheduling Tab
   What area of the Feature?
   calendar view on mobile filtered by practitioner
   What pain points/suggestions does the office have?
   The way Weave filters Operatories for Nextech EHR is causing a few places in mobile and desktop versions of Weave hard to use.
   Desktop.
   1. Auto-reminders > Advanced Filters > Practitioners show up fine but Operatories are listed as a list of combinations of people and resources (machines available in the office for various procedures)
   2. Schedule > Filter > Operatories are listed the same as in auto-reminders. That is, as a list of all possible combinations of people and resources.
   Mobile.
   1. Schedule > Filter by practitioner > Calendar View. Weave creates columns that are labeled as practitioner's first name (so multiple columns with the same label), the columns correspond to resources (machines available in the office for various procedures).
   Office's first ask is to be able to view mobile schedule for a practitioners of choice in a list, without the columns. The second ask is to clean up the

   What department are you in?
   
   Support
   Which Feature does this pertain to?
   Scheduling Tab
   What area of the Feature?
   calendar view on mobile filtered by practitioner
   What pain points/suggestions does the office have?
   The way Weave filters Operatories for Nextech EHR is causing a few places in mobile and desktop versions of Weave hard to use.
   Desktop.
   1. Auto-reminders > Advanced Filters > Practitioners show up fine but Operatories are listed as a list of combinations of people and resources (machines available in the office for various procedures)
   2. Schedule > Filter > Operatories are listed the same as in… more

   2 votes

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5. Admin Portal: Improve PDF Readability for Monthly Phone Analytics Report

   What department are you in?
   
   Support
   Which Feature does this pertain to?
   Admin Portal
   What area of the Feature?
   Phones Analytics report
   What pain points/suggestions does the office have?
   This office is reporting that when they try to print out the Phone Analytics report (Graphics) for one whole month, the PDF file is not readable because all the information is on one page. They want to be able to see all the information on several pages. They already tried to customize the scale on the page settings and nothing works. They can print any other PDF document with no visual problem. They are requesting to have that feature enabled to be able to see the report on several pages.

   What department are you in?
   
   Support
   Which Feature does this pertain to?
   Admin Portal
   What area of the Feature?
   Phones Analytics report
   What pain points/suggestions does the office have?
   This office is reporting that when they try to print out the Phone Analytics report (Graphics) for one whole month, the PDF file is not readable because all the information is on one page. They want to be able to see all the information on several pages. They already tried to customize the scale on the page settings and nothing works. They can print any other PDF document with no visual… more

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6. Message Tag for "Pre-Med"

   When a patient responds to confirm their appointment, if they remind us that they need their premed in the same text, it automatically marks them as read and I don't see it. If there was a way to automatically tag anything that says "premed" from the patient, or not mark it as read if it says anything more than just confirming their appointment.

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   0 comments  ·  Text Messaging  ·  Delete…  ·  Admin →
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7. Email add

   Email added to patient contact list.

   1 vote

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8. Online Appointment request optional

   Have an optional button for the *Note in Custom Fields.

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   1 comment  ·  Schedule  ·  Delete…  ·  Admin →
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9. Function of the Chat Now/text widget on our websites

   When patients or potential patients use the Chat Now/text widget on our website and the office is closed, texts need to be an actionable item in the app. Currently the automated response goes out and the text automatically appears read or done. When multiple texts are coming through they go unnoticed and are not responded too in a timely manner or at all. Now we must remove from our website which sets us back light years in convenience for patients.

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   0 comments  ·  Text Messaging  ·  Edit…  ·  Delete…  ·  Admin →
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10. Time stamp on appointment requests

    Time stamps on the schedule requests would be great- meaning a time/date of when the request was completed so we know how long it has been.

    1 vote

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11. Payment Message Template

    Changing the name and adding additional templates to the options for templates in the Request Payment area would be helpful especially since the same messages wouldn't be appropriate for patients with insurance as patients without.

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12. Typo in "Successful" Message When Retrying Failed Fax

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Fax
    What area of the Feature?
    s00054605
    What pain points/suggestions does the office have?
    When fax doesn't send and they click "retry" it says Fax successful but she said "successful" is spelled wrong (I wasn't on long enough to get a screenshot).

    2 votes

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13. "Automated Confirmation Texts for Patient Appointments in Desktop App Scheduling"

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Desktop App
    What area of the Feature?
    Scheduling
    What pain points/suggestions does the office have?
    Would like after an appointment is confirmed by a patient via text, for it to send a text to the patient letting them know it has been officially confirmed.

    2 votes

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14. Auto-Remove Tags for New Messages in Threads for Better Workflow

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Messaging
    What area of the Feature?
    Tags
    What pain points/suggestions does the office have?
    Wanting to be able to have tags automatically removed after a new message comes into a message thread. That way, they can tag according to the individual message instead of the entire message thread, as it would help with the organization and workflow for the office as they can get very busy and need to know if a specific employee is responding or not based on the tags.

    2 votes

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15. Customization Request: Reminders to Show Dental Hygienist Instead of Doctor

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Messaging
    What area of the Feature?
    Reminder Templets
    What pain points/suggestions does the office have?
    This office wants the reminders to show the dental hygienist in the text but when we use "service provider" it just shows the doctor. They could edit the PMS and replace the doctor with the dental hygienist in the schedule of the PMS but they want the option for both.

    2 votes

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16. Voicemail Editing Frustrations: Users Want Re-record Option in Mobile App

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Mobile App
    What area of the Feature?
    Voicemail Recording in Media Library
    What pain points/suggestions does the office have?
    Office says they used to be able to click on a recording in the mobile app and click edit, then re-record this file and it would be saved with the same name as the previous file. Now that is not an option and they have to record a new file and give it a new name, or delete the old file and before giving the new file the same name. Office is frustrated about this change and was hoping Weave would notify customer before changes like this were happening in the mobile app.

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Mobile App
    What area of the Feature?
    Voicemail Recording in Media Library
    What pain points/suggestions does the office have?
    Office says they used to be able to click on a recording in the mobile app and click edit, then re-record this file and it would be saved with the same name as the previous file. Now that is not an option and they have to record a new file and give it a new name, or delete the old file and before giving the new file the same… more

    2 votes

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17. "Sales Idea: Custom QR Codes with Embedded Company Logos for Enhanced Marketing"

    What department are you in?
    
    Sales
    Which Feature does this pertain to?
    Payments
    What area of the Feature?
    Make QR codes a marketing/branding thing.
    What pain points/suggestions does the office have?
    I had an idea for a little feature that might be fun for our customers (and since we’re all-in on generative AI). What if we had payment QR codes that embedded their company logo. We could do something along these lines: https://cybernews.com/tech/stable-diffusion-qr-art-reddit/
    https://civitai.com/articles/376/how-to-create-functioning-qr-codes-using-stable-diffusion-tile-method

    2 votes

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18. "Branded QR Codes for Payments: Embedding Logos with Generative AI"

    What department are you in?
    
    Sales
    Which Feature does this pertain to?
    Payments
    What area of the Feature?
    Make QR codes a marketing/branding thing.
    What pain points/suggestions does the office have?
    I had an idea for a little feature that might be fun for our customers (and since we’re all-in on generative AI). What if we had payment QR codes that embedded their company logo. We could do something along these lines: https://cybernews.com/tech/stable-diffusion-qr-art-reddit/
    https://civitai.com/articles/376/how-to-create-functioning-qr-codes-using-stable-diffusion-tile-method

    2 votes

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19. Feedback on Text to Pay Link Update and Future Alerts

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Payments
    What area of the Feature?
    Text to pay link
    What pain points/suggestions does the office have?
    The text to pay link just went through a major update and you now have to fill in the customer info before you get to the apple pay/google pay option. Cx would like apple pay at the top so that it will autofill the customer info with the apple pay info like it did in the previous version of the link.
    Cx would also like to be alerted of future changes to the payment link via email if possible.

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Payments
    What area of the Feature?
    Text to pay link
    What pain points/suggestions does the office have?
    The text to pay link just went through a major update and you now have to fill in the customer info before you get to the apple pay/google pay option. Cx would like apple pay at the top so that it will autofill the customer info with the apple pay info like it did in the previous version of the link.
    Cx would also like to be alerted of future changes… more

    2 votes

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20. "Request for Landscape Mode in iPad iOS Mobile App"

    What department are you in?
    
    Support
    Which Feature does this pertain to?
    Mobile App
    What area of the Feature?
    Landscape mode for Ipads
    What pain points/suggestions does the office have?
    Office wishes the IOS app had a landscape mode, specifically for the Ipad

    2 votes

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