Legacy Desktop App
1466 results found
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Omit address
Please omit the address section for card processing. It really slows down the process, especially when entering insurance payments. Previously you could enter the card number, expiration date, and cvc on one line. It WAS a much smoother process. It doesn't appear to be for security reasons anyway. I have had adult children pay for their parent's bill and entered in the parent's address. Processed just fine though the addresses wouldn't have matched. Not sure what the purpose is.
3 votes -
Recall Types
When I created new recall types in Crystal EHR, they showed up in the Admin Portal and I selected to integrate them. However, when I used the Desktop App to Create Reminder, the new recall actions did not show up in the "Choose Recall Types". After a frustrating couple of weeks, I finally tried to add a few patients to the recall type in the EHR and that's when the newly created recall types showed up in the Desktop App.
It would be nice if there was a count next the title of the recall type or at the very…
1 vote -
Family appointments
I have multiple families in our eagesoft system that sometimes have appointments on the same day but at different times. They are getting a text with all names stating their appointment start at a certain time even though two may be in the morning and the other in the afternoon. This is very confusing for the guardian and was wondering if there was a way we could have it set up to send out each individual patient with their specific time for their reminder appointment.
2 votes -
Card Holder Name on Terminal Payments
In the card not present payments, the card holder name shows up in the invoice history, but for some reason, with card present transactions using the terminal, the card holder name does not appear. Can this be adjusted so the card holder name shows up in the invoice history for card present transactions?
1 vote -
Server disconnected notification
It would be great if customers were automatically notified when their server lost connection with Weave.
I know some issues are intermittent so having it send around the 24 hour mark sounds like a good idea to me.
1 vote -
Payment- Email Option
We are currently able to send text messages to patients when their account has a balance, which we find very helpful. However, we would appreciate the ability to also send the message via email. This would give us more flexibility in collecting payments. Currently, we have been copying the link from the text message and emailing it to the patient, but having a simpler option would be more convenient.
2 votes -
Explain Grey bubble in patient profile
The grey bubble in the patient profile does not explain why we can't message a patient. If we could perhaps get an "i" over the bubble then hover and see a message like "this patient has no number" or "Please contact support via 18885795668" that would be much more helpful.
1 vote -
View Personal Call History in Desktop App
In the "Recent Calls" log that shows after clicking the "Phone" section from the main screen of the desktop app, it would be amazing if there were "General" and "Personal" tabs like there are when viewing voicemails. The General tab would show the call history for the main line of the location, while the personal would show the call history for the specific phone that is synced to the desktop app.
3 votes -
Emojis in Bulk Texts: Encode for Space and Engagement Boost
*Product Improvements
*What department are you in?
* Support
*Which Feature does this pertain to?
* Messaging
*What area of the Feature?
* Bulk texts
*What pain points/suggestions does the office have?
* They're unable to use emojis, if these were encoded as characters then it would give them more space and increase engagement.2 votes -
Pre-populating Addresses in Payment
If Weave is able to pull patient's names from our Eaglesoft system, I wish it would be able pre-populate the patient's addresses from our data base as well. Taking payments over the phone is a long process. Even when you type in their address, the City and Zip code do not get populated in.
2 votes -
Stop sending Thank you text to patients that no show on appointments
Our patients that no show are still receiving "thank you for coming" texts and the link to review us.
3 votes -
give filter option of bithday years to send bulk texts to.
Ex: We would like to send back to school text to patients born between 2003-2018.
Right now the only filter option is a minimum age
1 vote -
online scheduling Eaglesoft is useless
As currently functioning, online scheduling is useless. It doesn't not sync with Eaglesoft to show available appts. Please do a temp fix that will show all appts are open so patients can at least have an option to schedule.
4 votes -
Chromebook
It would be so helpful if the Weave desktop app was compatible with Chromebook!! Not being able to utilize the desktop app makes it very hard to utilize the software. It would be a tremendous help in our practice.
1 vote -
Birthday message template should not be a Weave ad
For reminder (e.g., birthdays) emails, those should be editable - at least to some degree. Currently, the "Email provided courtesy of Weave" is way too large - it's as large as the main text - and it strips away any sincerity by turning a birthday message into Weave spam. Everyone knows they are automated but we do not need to blast and confirm that.
This email serves equally as an advertisement for Weave which I feel is in poor taste. It feels like Weave is using us to get their name out there, when these are our hard-earned patients, not…
1 vote -
Patient Appointment Request Emails Need Identifying Information
We have patients who have the same name. How do we know which patient is contacting us. The email does not contain enough info to find the right patient, and we do not which to look stupid.
2 votes -
Customizable Refund Reason Options
*Product Improvements
*What department are you in?
* Support
*Which Feature does this pertain to?
* Payments
*What area of the Feature?
* Refunds
*What pain points/suggestions does the office have?
* This office does not like the 3 options available for the reason when you set up a refunds, they don't like that all 3 suggest fault on their part and wish to be able to write their own.2 votes -
Request for Payments History Default Setting Adjustment in Desktop App
*Product Improvements
*What department are you in?
* Support
*Which Feature does this pertain to?
* Payments
*What area of the Feature?
* The desktop payments history
*What pain points/suggestions does the office have?
* We recently changed the way the desktop app defaults to its payment history where text to pay goes off of the date it was invoiced vs date paid. This office wants it to go back to the date paid as they use the app along with the portal to look for discrepancy at the end of each day. So they are hoping to get the…2 votes -
Birthday Reminder Enhancement: Filter to Patients Seen in Last 10 Years
*Product Improvements
*What department are you in?
* Support
*Which Feature does this pertain to?
* Desktop App
*What area of the Feature?
* Birthday reminders
*What pain points/suggestions does the office have?
* Wants birthday reminders filtered to only patients he has seen in the last ten years.2 votes -
"Add Hyperlink Insertion Feature for Email Marketing Tool"
*Product Improvements
* submission from <@U04HH0R75PU>
*What department are you in?
* Support
*Which Feature does this pertain to?
* Email Marketing
*What area of the Feature?
* Email details
*What pain points/suggestions does the office have?
* Office would like a way to insert hyperlinks into emails instead of having to put a whole link2 votes
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