Legacy Desktop App
1466 results found
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Custom Conditional Logic Needed for Forms Builder
What department are you in?
Support
Which Feature does this pertain to?
Forms
What area of the Feature?
The Forms Builder
What pain points/suggestions does the office have?
The office wants it so other part of the forms works like the built-in allergies part. For allergies if you click "no" for "Do you have any allergies?" nothing comes up and it takes you to the next page but if you choose yes it brings up the rest of the options. They want this as something they can set up for other pages, specify the insurance page. We tried to set…2 votes -
Group Texting
Is there a way to do group texting? An office wants to involve two people from outside of weave in a message, I told him its not really a possibility and tested it with him by sending a group text to the office and to me and it showed up on my phone but not the weave app. Does weave block those or just not have the functionality of it yet?
3 votes -
Filter Call Records by User in Admin Portal to Enhance Support Efficiency
What department are you in?
Support
Which Feature does this pertain to?
Admin Portal
What area of the Feature?
Call records
What pain points/suggestions does the office have?
They would like the ability to filter call records in portal by user.2 votes -
Purchasing Phones from Weave via Website or Admin Portal Suggestion
What department are you in?
Support
Which Feature does this pertain to?
Phones
What area of the Feature?
How to purchase phones
What pain points/suggestions does the office have?
Office chatted in today asking if it was possible to purchase phones from weave on the website or admin portal. I thought it was a cool idea so i'm posting here.3 votes -
Streamline Communication: Integrate Fax with Main Business Number
What department are you in?
Sales
Which Feature does this pertain to?
Fax
What area of the Feature?
Ability to share fax capabilities with Main Business phone number
What pain points/suggestions does the office have?
Customer was able to use their main branded business number for texting, calling, and faxing. They expected the same parity with Weave with the ability to have 1 main number that can handle all their communications. (Lost Deal in Sales)2 votes -
Voicemail Transcription Request for Hearing-Impaired Staff in Onboarding Department
What department are you in?
Onboarding
Which Feature does this pertain to?
Phones
What area of the Feature?
voicemail
What pain points/suggestions does the office have?
Doctor has staff member with hearing loss and it would be really beneficial to us.
when they get a Voicemail if we can see the Voicemail transcription via text2 votes -
Patient Response Notifications: Bold Names & Blue Dots for Better Clarity
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Notfication
What pain points/suggestions does the office have?
The office liked when a Patient's name would be bold to indicate they had respond, right now it is always bold. They think the little blue dot is not enough to indicate the Patient responded2 votes -
Bulk Messaging Test Messages
Within the bulk email section of the Weave Admin Portal, you can send a test message before sending it out to the entire group. Weave needs to add this function for the Bulk Text Messaging feature. Right now, if I send a test message it eats into the overall number I'm paying for to reach actual patients.
1 vote -
Text connect
Hello,
The text connect feature sends patient messages to the "all" tab so we are not notified there is a response required. Please update text connect messages to go to the "actionable" tab. It, unfortunately, does not make sense to keep having to check through hundreds of messages.
1 vote -
Communication logging in Open Dental
It would be great if there was a way to log calls and text with patients from Weave to Open Dental
2 votes -
Online Bill Pay - Add Invoice# text box
Hello. Our practice is starting to use Weave Payments and will be dropping our other service provider.
We noticed that the Online Bill Pay does not have an option for patients to put the invoice number. Our old service provider has this.
This greatly help us identify the invoice the patient is paying for. We hope that you add this soon. Thank you.
2 votes -
Option for Patient Update Forms
We considered a solution for our patients who dislike updating forms, which is unfortunately required by law. One idea we had was to provide an option for established patients to forward their most recent form submission and simply mark "nothing has changed" at the bottom of the form or edit the pre-filled information with the updated details, instead of starting from scratch every time.
8 votesDr. McCardle and team,
Thanks for your valuable feedback. I'm glad to inform you that our upcoming Forms update will address this issue. Very soon, established patients will be able to easily verify pre-filled information, make changes if any, and submit the forms quickly.
We'll be running a closed, invite-only beta shortly. Please get in touch with our team if you're interested in trying out this solution before it's generally available. You may simply reply to this email to be included in this invite-only beta.
Best,
KJ
GPM, Weave
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private reviews
It would be great to be able to have the private feature option be at the top even if google and facebook are linked. Clients are hesitant to submit a public review or don't have a google/facebook account. Since it's not at the top, it can be easily disregarded.
2 votes -
reviews
Currently review requests are only sent if a client confirms the appointment. Majority of our clients do not confirm but still show up and therefore do not get review requests. We need a way to have review requests sent to every client with an appointment confirmed or not (with the exception of if it was cancelled or rescheduled).
1 vote -
A feature that would allow us to delete texts. select 1 or all text replies instead of just archiving .them.
Like in Google the ability to delete texts received with a checkbox and the option to delete all . It's time consuming to archive .
2 votes -
Online Scheduling...Eaglesoft.
Please have the online scheduling identify "open" operatories in Eaglesoft not every operatory in the system. Without this feature online scheduling is useless to our office because the scheduler shows every opeatory available even though it is not available in Eaglesoft.
5 votes -
Mobile App message Templates
I was hoping to be able to use the message templates saved in the desktop app, on the mobile app. We do not have auto reminders on currently due to staff shortage and do not want reminders or confirmations going out early to those appointments that need rescheduling. The templates can be used to send individual text but that is a little inconvenient. The mobile app is a great tool to be utilized during regular closed hours and times when the office is closed for extended days, vacation, etc. Being able to use those templates would make the app extremely…
2 votes -
When calls are forwarded to an outside number in a phone tree have it show to the receiver calls are coming from Weave.
When calls are forwarded to an outside number in a phone tree have it show to the receiver calls are coming from Weave.
2 votes -
Enhanced Analytics for Admin Portal: Filter Call Stats by Extension
What department are you in?
Support
Which Feature does this pertain to?
Admin Portal
What area of the Feature?
Analytics
What pain points/suggestions does the office have?
Would like to be able to see call duration, and call stats by extension, so a filter to see call stats by extension.2 votes -
"Support Suggestion: Add Last Name Filter for Bulk Messaging Feature"
*Product Improvements * submission from <@U059NSABDK9> *What department are you in? * Support *Which Feature does this pertain to? * Messaging *What area of the Feature? * Bulk Messaging *What pain points/suggestions does the office have? * Customer would like the option to filter by last name for bulk messaging recipients. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * Yes *Either way, what email do they use? * louise@loslunaseyecare.com|louise@loslunaseyecare.com *Name of office requester * Louise *What is the office Phone Number? * 5058654812 *Location ID of request * fe63b4b4-e8f1-45c8-8932-024db79e2730
2 votes
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