Legacy Desktop App
1465 results found
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Visa processing address feature needs work
Our office uses Weave for processing our insurance payments that come in the form of a visa payment. We have added the insurance companies as "patients" and then just process the payment. We use our office address for processing the payments. There are times when we have to enter the address over and over and over before it will accept it and process the payment. Other times, it's smooth. Can this bug be worked out? It's been going on for a long time now. Thank-you.
1 vote -
Unique Text Message Capability
Our office issues unique phone numbers to many office staff, so it would be nice if we can have both calling and texting to that phone number instead of just calling, as it is confusing to patients that they can call one phone number, but text a different phone number.
1 vote -
Payment
Weave payments do not sync/write back to Fuse PMS. This would be very helpful. Please add. Thanks!
1 vote -
Automated appointment reminders
When a patient cancels an appointment within the time frame that an automated appointment reminder is to go out is there a way for that reminder to be stopped. For example: patient had an appointment on 11/14/24. Patient called on 11/13/24 to cancel that appointment and reschedule to another day. Patient received an text message on the morning of 11/14/24 to remind them of that appointment that was already canceled. This confuses patients and becomes an issue.
1 vote -
Export CSV file & PDF of Phone Analytics for record keeping & productivity reports.
Is it possible to add the CSV feature for call analytics on device extensions? I understand that having a PDF of the graph looks good but it’s not practical for record keeping and user accountability. Or, could you add the device extension to the table graph? I’m able to pull the extension aggregates on Sources, so the data is there. It’s just the option to export it out that’s missing. I’ll attach the raw data for your visualization. Let me know if you have other questions.
1 vote -
Voicemail Notification - for EMERGENCY after hour calls
Option for phone to ring to the on-call provider, rather than just a text or email. THESE ARE EMERGENCY CALLS!
1 vote -
Easier to search for specific patients
We have many patients with the same names and dates of birth and it's extremely difficult to differentiate between the patients without having their date of birth or visible when searching for them. It'd be helpful to have their "FUSE ID" from our practice management system viewable on Weave too since this is one way we can easily differentiate between patients.
1 vote -
Microsoft Teams Integration
Need an integration with Microsoft Teams. Would be very helpful if incoming text messages could go to a Teams channel so everyone can see it come through.
1 vote -
bulk message
the reason why bulk message is useful is for office to fill a LAST MIN. cancelled appointment but if we are unable to send right away, but need to schedule the bulk message to 1 hr later, it is not as useful. pleae allow offices to send bulk message right away with a click instead of schedule the bulk message for 30 min to 1 hr later. thanks.
1 vote -
Different notification sounds on desktop
I would like to have a different notification sound between a group chat message and a private message on the desktop app. It use to be like that but it changed.
1 vote -
Leaving a daily message on the phone without filling up data
We have been leaving a "Closed" message every night for years that includes when we will reopen. Apparently, this was constantly saving the messages and not deleting them with the new one. After 10+ years, we used up our data and could no longer do that. Apparently, we do not have the ability to delete all those messaged, only a Weave representative does. We'd love the convenience to leave our daily message and be able to periodically go in an delete the unneeded messages ourselves.
1 vote -
Delete conversation history
I would love the ability to delete an entire conversation history (as a restricted feature). Sometimes conversations grow too long & load slowly. We use Weave with Greetly to receive text message check-ins and that conversation thread often refuses to load because of the number of messages in the history.
1 vote -
Adding RCS support for messaging should be a priority!
Now that iOS and Android both support RCS (https://en.wikipedia.org/wiki/Rich_Communication_Services) Weave should prioritize supporting the standard as soon as possible.
Key Reasons:
RCS has encryption which is safer for communicating about HIPAA related topics.
RCS allows for higher quality image transmission which allows us to better monitor patients conditions remotely and plan better to schedule time.
RCS allows us to see "read receipts" when patients see our messages, but forget to respond.
2 votes -
Weave can tell us if a patient has pending dental treatment.
Having the options to look at the schedule and identifying patients with pending treatment is a great tool for front office to quickly identify those patients and get ready for the day. That was a good feature that PEARL had and it was very helpful for our office.
1 vote -
1 vote
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New Weave App
new weave notifications isn't populating on the new icons on the weave app
1 vote -
Phones
phones should come assembled and then add a sticker to indicate stations
1 vote -
Debian - Rename / relocate weave binary name.
Tried installing the new desktop app.
Kicks an error as texlive-binaries already has a /usr/bin/weave. Can install by manually choosing location.
Maybe rename the binary /usr/bin/Weave or even a different location altogether (/opt/weave)1 vote -
Missed Call notifications for internal calls
Missed call notifications for internal calls.
1 vote -
Opt out of pausing payouts or allow users to re-activate online
For customers that do not use Weave payment as primary merchant we do not want to have to call Weave Payments to unpause payouts if feature is not used every 60 days. There should be a way to opt out of this or allow the user to re-activate online instead of calling. It took over a week to reactivate over the phone and multiple phone calls emails.
1 vote
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