Legacy Desktop App
1465 results found
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We lost the ability to tag entire message threads.
Please return the message thread tagging feature to the new Desktop App Experience!
1 vote -
Call Routing Ownership
I want to manage my call routes for all of my phone numbers on a granular level so that I am able to dictate where calls ring at any given time on any given day in a way that allows me to "set it and forget it" according to my typical routine while easily changing it as needed.
42 votes -
Call Reporting by User
Use call history and analytics to analyze user/employee performance according to:
- how many calls they're answering vs missing
- length of talk time vs hold times6 votes -
Voicemail Sharing by User
Currently the only option for a shared voicemailbox is to share with "everyone". It would be very, very helpful to have the ability to share with only certain users
10 votes -
More than one Override
I would like to be able to build out our office hours to include all Holidays so setting an override isnt forgotten. I would think as many override options as possible with a start and end time for each or a calendar view that allows you to set/change hours.
2 votes -
Bulk messaging dynamic field addition
Add Date/Time as a dynamic field in bulk messaging. This would allow our practice which is not integrated and therefore unable to use automated appt reminders, to dump a CSV file for each days appts and send appt reminders that way.
1 vote -
Online Scheduling for non-integrated Practices
Let practices that are not integrated be able to just open the blocks they want available to the patients. Then when a patient schedules and the appt is confirmed by the office they can add it to their PM system.
2 votes -
forms
When a referring provider is sending a referrals we want to have the ability to attach the associated medical records with that referral.
2 votes -
Communicate directly
Make sense to pro actively communicate any status update directly to your client. As against having to call and being referred to your status update website.
1 vote -
Patient requesting Appointment emails lack identifying information.
When patients receive an automated email reminder to request an appointment for their routine visits. The email returned does not provide enough information to identify who is requesting the visit. Currently it only returns first and last name, but if I have multiple John Smiths, I wouldn't be able to locate which is the one I need to contact.
I have an integration to the weave system to my EHR (Officemate) and if the system could return the ID number of the patient, or even the email used to contact them, I could have some way of locating the correct…
1 vote -
I think there's a glitch with Insurance Verification. I had a patient show inactive and I missed that she was with an entire different group
please add checks and balances so that insurance id and ssn = subscriber id and Group Name should also match with the query and the report. If not writeback is incorrect. UC is not Trinet
1 vote -
BETA: Add "COMPLETED" on read text messages
There has to be a way to change the orange bubble as "completed" because not all read messages needs a response.
For example, if a patient texts a question and we were able to answer that question through call, then there's no need to respond via text. Another example is if a patient texts "thank you" after we said thank you to close the conversation, it shouldn't be marked as "need for response".
It's hard to distinguish between texts that actually need a reply and texts that don't. Please add a feature where we can complete/close a text or at…
1 vote -
Save the date reminders
Save the date auto reminders, should have a filter to skip the 2nd appoinment message if shceudled the same date. If scheduling a patient for multiple appointments on the same date, patient is receivig multiple text times instead of the first one only
1 vote -
Being able to schedule for a text thread to open up at a scheduled date.
We would like to be able to schedule for a text thread to pop back up at a certain date to remind us to reach out to owner. I like that we can schedule for a message to go out but if I don't know what to put on the scheduled message at that time, I would like to be able to have it pop up so I can come up with what to tell them before it's sent to them. For example, Heymarket lets you schedule for the thread to open up on the exact date and time that…
1 vote -
Private messages in the text thread.
We would like to be able to communicate with other team members in the text thread instead of using team chat. An example would be how Heymaket will let you @team member and type a message that will alert them that they were tagged in a thread and can communicate on the text thread with other team members.
1 vote -
CHANGE the email template or text when sending specific forms (NOT REMINDERS)
CHANGE the email template or text when sending specific forms (NOT REMINDERS)
It appears we can edit our email and text templates when sending reminders however the function I am looking for is to change the email or text that is attached to sending specific FORMS (not reminders)For example: all forms say "we are looking forward to your upcoming visit"
However, when I am sending "Record Release Forms" patients are not usually returning and I would like to personalize it saying "Please fill out these forms so we can release your records, etc etc"
or when sending a "Medical…
4 votes -
"inactive" status for former employee
Currently once a team member leaves our organization, we have to delete them from the app so they will no longer have access to our data. Once deleted, the person's name will no longer show in voice call log and text message thread to identify who handled particular conversation. I would like to request a feature to be placed as "inactive status". This will keep the call log and message thread but will not allow former employee to log in.
1 vote -
Mute/Hide Group Chat
Mute or hide a specific group chat. With current hide option, the messages still come through and create notifications. Only other option is to mute all notifications, but that isn't feasible.
1 vote -
Easily identify messages coming from Text Connect
Can you please add a filter of some sort or search capability to identify those texts from non-patients that come in via Text Connect?
A Weave support rep suggested we could easily find ALL Text Connect texts if we modify the Text Connect message auto-response templates with a certain phrase that wouldn't typically be used in texting conversations, such as "Thank you for contacting us through our website." He said we could then do a search in the app on that text to find all messages from Text Connect.
We tested it and it doesn't work for two reasons:
1)…1 vote -
Restrict access to who can respond to reviews
Toggle option for staff members either granting or restricting access to the ability to respond to patients reviews.
1 vote
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