Legacy Desktop App
1466 results found
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Forms Insurance
Insurance policy holder birthdate and mailing address - able to add to forms.
1 vote -
Remove sign in button for training.
When a user signs out of the training site then clicks sign in, it takes them straight in using their portal cookies.
The staff was trying to log into a different account. But they couldn't because the cookie logged them in automatically.
While it does make this easier for staff that are already logged in, it's harder when they need to switch accounts.1 vote -
Allow manual name/caller ID assignment if a number is not identified in the software
It would be nice if you would allow a custom Name/Business assignment if a match is not found in our software. When this happens, it only displays a number. If there is no match in the database, perhaps you then build a text file behind the scenes or csv file where it allows us to update or load certain numbers to match certain names. This would be great to recognize our vendors calling as they aren't listed in Eaglesoft and don't have a reference number.
Summary - Call comes in, no match in database, reference CSV file or index list…
1 vote -
Automated check in alerts
Alerts that pop up on team chat when a patient checks in at the front so that the whole office knows they have arrived!
1 voteThis is under consideration. Thanks for your feedback!
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1 vote
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Automatically Open Patient Clipboard
Our receptionist is always commenting on how Weave would be better if it would integrate with our PMS (Cornerstone) to automatically open the Patient clipboard for the client that is calling in, specifically on the system that answered the call. One way I see that would be more realistic to implement (in my opinion) is setting up the integration then adding a "Open Patient Clipboard" button under the patient information that comes up with call pop. The main issue this resolves is us having to switch between Weave's Desktop app and our PMS on the screen (or having to shrink…
1 vote -
reduce clutter
Feature enhancement requests-
1-have an option to clear recent & missed calls
2-have option to not have appt reminder texts show up in the feed so offices don't have to spend time deleting them1 vote -
Can't text unregistered numbers
If the patient is new, and they ask for our business address if the number isn't synced with Weave yet it glitches, and won't allow for a text.
1 vote -
Notify offices of declined payments
It would be great if the payments section notified offices when a payment declined. So far, this is only available for terminals, not text to pay.
1 vote -
Separate payouts instead of batching
The batched payouts are confusing. We're trying to find when an invoice was paid out and there can be a lag of 2-3 days, we have to look through a couple different batches to find the correct payout. It would be great if there's an easier way to do this. Customer prefers that payouts are submitted individually.
1 vote -
Call pop integration (programable button add-on)
Many offices use patient management systems or call logging programs that don't officially integrate with weave. While we are working on getting more integrations set up in the future, it would be very useful if offices were able to have a rough integration with Weave and any program they use by having there be a programable button on their Weave Desktop client that could take them to the program or website of their choice. If it was a call logging program they wanted Weave to be connected to, it would be helpful if the button was located on the call…
1 vote -
Client account balance in phone app
We would like to be able to see client account balances in the phone app, please (ImproMed practice management software). This is important information to have when someone calls for emergency service after hours.
1 vote -
Include transcriptions in voicemail sms/email notifications
We would love to see Voice Mail transcription in the email that is sent to the office/user. We currently forward our phones to Ring Central whenever we can't answer the phone (whether we are open or closed), so that we can see the full VM transcription in the email. The manager receive the VM emails as well as the main/front desk email address. It keeps the team accountable -- ie, the manager can check that the team answers/responds to voice messages.
1 vote -
Reviews into Social Feed
I've used Birdeye-- they had an automation for uploading reviews into facebook feed. Thank you for considering this!
1 vote -
scheduling
Make it more clear that the client is filling out the Patient (Pet) information when scheduling. 9/10 of our online scheduling requests fill out their own information instead of pet's information where it says "patient".
1 vote -
scheduling
Have an option for clinics to put a note that if they are a new client, to call rather than fill out online request. We require deposits and detailed information for new clients and end up having to call them anyways.
1 vote -
International (remote/virtual) front desk assistant
We need our virtual assistants to be able to receive and make calls from international locations. Right now Weave's response is that they do not support calls outside of US and Canada.
1 vote -
Additional Message Queue filter
It would be beneficial in the Message Queue dashboard to have an option to filter based on Practitioner/Provider along with Status/Message Type/Method.
Our providers are diligent about wanting to know their individual stats for reminders going out, confirmed, failed etc. The ability to see that instead of the entire locations messages would be beneficial for seeing how our reminders are performing.
1 vote -
Appointment time quote
Remove appointment time quote when booking appointment online. We don't need it to say "Appointment should take about 30 minutes" etc. Or change it so it doesn't specifically book that amount of time out on Officemate.
1 vote -
Lock patient's name on the form when sending it out
Please allow for an option to lock the patient's name in the form so parents cannot change the name by putting their own info accidentally. It creates a lot of confusion when going back to look for the patient.
1 vote
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