Weave Portal
145 results found
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Web Assistant Widget
After we installed the web assistant (weave button), our website button stopped working. Basically, when you click back on your browser it just doesn't refer you to the previous page. Our website company confirmed that the issue was from the weave button because it interfered with the website this way. Please, look into this.
1 vote -
Email marketing filters - multi-select
Allow multiple insurance companies exclusion on the email campaign filters. It is set up to allow 2 insurance exclusion filters.
I need 25 insurance companies to be filtered out for my office. My canton office has 100s of insurance companies in its database. It is time consuming to make a filter for each company.
4 votes -
User History Report
Would like to see a feature to see reports of history for each user in Weave for an office.
3 votesProject currently in development for a log of user actions.
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better data collection for new patients on the scheduler
Can we make a request to the engineers for the scheduling system. Currently when a new patient schedules on-line, the only information that is captured is their name, phone number, and email address. We would like to have fields where they fill in their home address, birthdate and insurance as well. That way we can enter them into our EHR system and ensure that we take their insurance prior to them showing up for the appointment. We do reach out to them via email/ phone ahead of time, but often patients do not return those messages and show up to…
2 votes -
Please remove the Upload Forms option after Digitalization is complete.
Can we please add the ability to remove the "Upload Forms" under the Forms section in the Admin Portal after an office has completed Digitalization? It causes confusion. If it's there the office thinks they can still upload forms for us to digitalize.
A staff member from Sunrise Dental - Las Vegas s00131426 just tried to upload more, but someone completed digitalization back in March when they were in Onboarding.2 votes -
Sync recall appointments with Modmed
Can you please sync the recall appointments between Modmed and Weave.
3 votes -
Web Assistant Integration Visibility
we were wondering if it’s at all possible to have the new V2 features show in the admin portal for the PMS that integrate with WA. For example when an office writebacks in with forms you can find it in the dashboard. Can something similar be done for Opendental, Eaglesoft, and Officemate* customers only
1 vote -
A way to track which missed calls you have called back
In the Admin Portal you can see the call records and filter by abandoned and missed calls, but we would love to see a feature where we can track the missed calls that we have reached back out to. Maybe adding a checkbox column.
13 votes -
Kiosk Mode - 2 QRs for better patient confidentiality!
Two different QR codes for Kiosk mode - one for the office to use on a tablet which shows all forms (generic and sent), and one for patients that offices can display on paper for patients/customers to scan with their own device and which will only show the generic forms/packets
1 vote -
Filter by user in payments
Offices have requested being able to see which users processed specific transactions for the payments taken in office. Perhaps by adding a filter in the invoices part of the Weave Portal for filtering by users.
1 vote -
Develop Wright Back System
Currently use the digital forms that patients fill out and submit to the weave portal. At the moment, it saves to the portal but does not upload to our EHR (Electronic Health Records) and to patient's specific chart. It would be extremely beneficial to have a wright back system developed as it is currently available for dental software but not in other clinical software.
2 votes -
Export Patient Info from Weave
Request to be able to print/export the patient data for an office in the portal. Even just the basic data that Weave uses, I've had offices call in just to be able to print name, phone, email, birth date
1 vote -
Allow customer to set stripe payout for a monthly basis instead of just on a daily basis.
Currently the payout from stripe is daily which can cause more work for the accounting team of the business especially if the transactions are larger. The reconciliation process could be improved by making this change.
1 vote -
vm notifications - ability to connect to the weave portal with out needing to log in/ auto-recognize. Also connect back to the weave softwar
When they receive a voicemail notification, we would like the ability to connect to the weave portal without needing to log in/ auto-recognize. Also connect back to the weave software with patient info a bit better/ link patient info.
1 vote -
Weave phone analyst report (Printable or able to view and export to excel))
Instead of being able to available on the weave app only, make it a report in the admin portal so we can print it out for comparison.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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DIY card on file by patients
Can we have a feature where patients are able to add their cards on file remotely? Most people don't feel comfortable giving the front desk their card info over the phone or even in person to store on file, but it'd offer a sense of peace & privacy to them if they're able to do it themselves.
7 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Job Titles - ability to add more
In the admin portal, under account, users, the "Job Titles" are limited. I would like to have a "claims/billing" job title added. Current titles are not enough. Thank you.
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Manage settings
It would be great if the portal would allow admin to modify user settings and have more control over what gets forwarded to the doctors after hours.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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User-Facing API
It would be extremely beneficial to be able to interface with your back-end API without going through multiple calls and token generations to get call data or extensions or any info from the system through API's. Is there a way to access this system or make it usable by pushing credentials and getting an OAuth cookie that I can store in a session?
2 votesThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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Centrallized Call Records
For multi-office systems, we'd like to have a way of managing/viewing productivity across all sites. Currently the only way to do that is to download the CDR's from all sites and compile them into a database on our end, which is manual and tedious and wasteful. Ideally we would like a centralized way to view all our office's analytics and see how many calls are coming in and out for each office.
1 voteThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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