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19 results found

  1. Filter out patients who have already been contacted

    The auto-recall reminders are fantastic, however there is no way to see which overdue patients have already been notified. There needs to be more filters to remove patients from the lists so you are not accidentally repeating. Potentially the ability to export lists and modify by self, or more filters to filter out patients who have already been messaged.

    1 vote

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  2. Patient Prescriptions

    Would love to be able to send our patient's Prescriptions directly to their Pharmacy electronically!!

    2 votes

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  3. This feedback page's link should be in Help/Contact Us sections

    It took 2 phone calls, and a 30 minute online chat for us to figure out that what my office needs is not an option from Weave yet. It took 2 emails to finally get here, to report some feedback to Weave. This link should be on the help page of website, portal, and or the desktop app. contact us section.

    2 votes

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    Request Received  ·  0 comments  ·  Users  ·  Admin →
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  4. Limiting User Permissions based on Services (Fax,SMS,Phone, ETC)

    As a company we would really like to use the Weave's Fax system but we cannot have all of our weave users have access to our faxes.

    We would like to have the ability to choose which users have access to the Fax system. Some of our users only need phone services other users only need access to the Fax side of weave. At this time there is no way to control our users access to features.

    We will unfortunately have to pay for an extra service without the admin controls to limit user permissions.

    7 votes

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  5. Web Assistant Widget

    After we installed the web assistant (weave button), our website button stopped working. Basically, when you click back on your browser it just doesn't refer you to the previous page. Our website company confirmed that the issue was from the weave button because it interfered with the website this way. Please, look into this.

    1 vote

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  6. Please remove the Upload Forms option after Digitalization is complete.

    Can we please add the ability to remove the "Upload Forms" under the Forms section in the Admin Portal after an office has completed Digitalization? It causes confusion. If it's there the office thinks they can still upload forms for us to digitalize.
    A staff member from Sunrise Dental - Las Vegas s00131426 just tried to upload more, but someone completed digitalization back in March when they were in Onboarding.

    2 votes

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  7. Sync recall appointments with Modmed

    Can you please sync the recall appointments between Modmed and Weave.

    3 votes

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  8. A way to track which missed calls you have called back

    In the Admin Portal you can see the call records and filter by abandoned and missed calls, but we would love to see a feature where we can track the missed calls that we have reached back out to. Maybe adding a checkbox column.

    13 votes

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  9. Develop Wright Back System

    Currently use the digital forms that patients fill out and submit to the weave portal. At the moment, it saves to the portal but does not upload to our EHR (Electronic Health Records) and to patient's specific chart. It would be extremely beneficial to have a wright back system developed as it is currently available for dental software but not in other clinical software.

    2 votes

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  10. Weave phone analyst report (Printable or able to view and export to excel))

    Instead of being able to available on the weave app only, make it a report in the admin portal so we can print it out for comparison.

    1 vote

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  11. DIY card on file by patients

    Can we have a feature where patients are able to add their cards on file remotely? Most people don't feel comfortable giving the front desk their card info over the phone or even in person to store on file, but it'd offer a sense of peace & privacy to them if they're able to do it themselves.

    7 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  12. Job Titles - ability to add more

    In the admin portal, under account, users, the "Job Titles" are limited. I would like to have a "claims/billing" job title added. Current titles are not enough. Thank you.

    2 votes

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    1 comment  ·  Admin →
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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  13. Manage settings

    It would be great if the portal would allow admin to modify user settings and have more control over what gets forwarded to the doctors after hours.

    1 vote

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  14. User-Facing API

    It would be extremely beneficial to be able to interface with your back-end API without going through multiple calls and token generations to get call data or extensions or any info from the system through API's. Is there a way to access this system or make it usable by pushing credentials and getting an OAuth cookie that I can store in a session?

    2 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!  We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.  Again, thank you for taking the time to help us make our products better.  If you need help with any issues immediately, I would recommend reaching out to our support team at:  www.weavehelp.com.  Thank you, and we look forward to working with you in the future.  -Your Friends at Weave.

  15. Centrallized Call Records

    For multi-office systems, we'd like to have a way of managing/viewing productivity across all sites. Currently the only way to do that is to download the CDR's from all sites and compile them into a database on our end, which is manual and tedious and wasteful. Ideally we would like a centralized way to view all our office's analytics and see how many calls are coming in and out for each office.

    1 vote

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!  We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.  Again, thank you for taking the time to help us make our products better.  If you need help with any issues immediately, I would recommend reaching out to our support team at:  www.weavehelp.com.  Thank you, and we look forward to working with you in the future.  -Your Friends at Weave.

  16. Better Audience segmentation for email campaigns

    For the email filters, I would need more than just an age requirement. Please add appointment day, appointment type, specific level, and active patients only

    18 votes

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    4 comments  ·  Marketing  ·  Admin →
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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  17. Email Marketing Template

    Email marketing need to look like the emails Weave sends out

    1 vote

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  18. Marketing Feedback - better multi-office usability

    The Marketing section needs work. I'm not sure if this issue is only happening on my end, but the entire platform is very slow. Uploading graphics is a nightmare. For whatever reason, graphics are pushed to the left, making the email look bad. It would not let me center the graphics. Next, we recently added a new location to our weave dashboard and I just sent out an email campaign for the first time under that location. I had no option to customize any of the text, meaning I could not bold anything, use bullet points, align anything. Those options…

    2 votes

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  19. Email marketing needs more customization options

    We REALLY need better email/ marketing emails for our patients. It was expressed to us that the email would go through an upgrade but it has been the same since we started with the service. At the very least there should be 1 for each month, for each type of business (dental/optometry,etc...) This is a HUGE downfall of Weave and has been a stopping point of colleagues.Other than that we love the software!!! (i hate that we have to think of another software to be able to send professional looking emails

    36 votes

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