Weave Portal
148 results found
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Scheduling Override Messaging
There needs to be an option where Weave allows scheduling for holiday messages to come on and turn off on a specific date & time. There are other apps that I have used that allow for this. It is inconvenient to have to remember to turn the override message on and off. There have been times when you are so busy and hours later you realize that the phones are not ringing. Please add this feature as soon as possible. Thank you!
2 votes -
Patient Statements
Would love to be able to upload a file from our OfficeMate of patient statements and have Weave print, stamp and mail those statements to our patients that have balances. Currently use another service to do so and it is just another added EXPENSIVE bill.
2 votes -
Fax History
It would be nice to be able to see the name of who sent a fax in "Fax History" on the Weave Portal instead of just the fax number. If they are in the directory in the Weave app, the name should also show up in the portal.
2 votes -
ALL settings should be available in the portal.
Requiring users to toggle between the portal and the desktop app when changing settings is terribly inconvenient. It absolutely makes sense to have a smaller menu of settings options on the desktop app, but it's ridiculous that ANY of the settings aren't available in the portal.
2 votes -
Add Insurance plans to the Insurance Verification System
DentaQuest (Amerigroup)
Post Office Box 2906
Milwaukee, WI 53201-2906
Payor ID – CX014
PHONE # 888-636-9557SkyGen USA (Scion) Caresource
Post Office 803
Dayton, OH 45401
Payor ID – GACS1
Phone # 855-202-1058DXC Technology (GHP- GA Medicaid)
Post Office Box 105208
Tucker, GA 30085
Payor ID – 77034
Phone # -770-325-9600Envolve Wellcare Dental Medicare/Medicaid Claims
Post Office 23768
Tampa, FL 33623-3768
Payor ID- 46278
Phone # 844-464-56322 votes -
Report of Opted out patients
Many offices would like to have a simple feature where they can come out with a report of all the office's patients that are opted-out or not. A simple report to give the name of the patient and their phone number would be sufficient. A report will help the offices know on how to figure out why patients are opting out and how to keep them in.
2 votes -
better data collection for new patients on the scheduler
Can we make a request to the engineers for the scheduling system. Currently when a new patient schedules on-line, the only information that is captured is their name, phone number, and email address. We would like to have fields where they fill in their home address, birthdate and insurance as well. That way we can enter them into our EHR system and ensure that we take their insurance prior to them showing up for the appointment. We do reach out to them via email/ phone ahead of time, but often patients do not return those messages and show up to…
2 votes -
Please remove the Upload Forms option after Digitalization is complete.
Can we please add the ability to remove the "Upload Forms" under the Forms section in the Admin Portal after an office has completed Digitalization? It causes confusion. If it's there the office thinks they can still upload forms for us to digitalize.
A staff member from Sunrise Dental - Las Vegas s00131426 just tried to upload more, but someone completed digitalization back in March when they were in Onboarding.2 votes -
Develop Wright Back System
Currently use the digital forms that patients fill out and submit to the weave portal. At the moment, it saves to the portal but does not upload to our EHR (Electronic Health Records) and to patient's specific chart. It would be extremely beneficial to have a wright back system developed as it is currently available for dental software but not in other clinical software.
2 votes -
Job Titles - ability to add more
In the admin portal, under account, users, the "Job Titles" are limited. I would like to have a "claims/billing" job title added. Current titles are not enough. Thank you.
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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User-Facing API
It would be extremely beneficial to be able to interface with your back-end API without going through multiple calls and token generations to get call data or extensions or any info from the system through API's. Is there a way to access this system or make it usable by pushing credentials and getting an OAuth cookie that I can store in a session?
2 votesThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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Marketing Feedback - better multi-office usability
The Marketing section needs work. I'm not sure if this issue is only happening on my end, but the entire platform is very slow. Uploading graphics is a nightmare. For whatever reason, graphics are pushed to the left, making the email look bad. It would not let me center the graphics. Next, we recently added a new location to our weave dashboard and I just sent out an email campaign for the first time under that location. I had no option to customize any of the text, meaning I could not bold anything, use bullet points, align anything. Those options…
2 votes -
Message Queue Exporting Options
A way to export data to excel from the message queue analytics. We would like to export the data for "Opted-Out", "Invalid Destination", and "Error".
1 vote -
When a patient has chargeback dispute - call the office instead of relying on an email that never got delivered.
When a patient has chargeback dispute - call the office if you didn't receive a response instead of relying on an email that never got delivered. We never received email and now we are past the time frame for a dispute. We now have to take patient to small claims court.
1 vote -
Report of appointment confirmations via email
There needs to be a report or form of confirmation from emailed appointment reminders. We get a report of emails sent or failed but not confirmed. At the moment we are unable to see who confirms their appointments via email. We are quite a few elderly patients that refuse the text appointment reminder option.
1 vote -
schedule multiple review requests
schedule review requests more than once. We would like to schedule 3 requests for reviews instead of just one.
1 vote -
Add practice fusion
Pleease add practice fusion integration. I already see weave as an app on the practice fusion app store, but support says it is not live
1 vote -
call recording transcription
allow call recording transcription (similar to voicemail transcription)
1 vote -
Take off the view of total $ collected for the year under invoices and payments (staff doe not need to see that # every time they log in)
Changing the view of Invoices and Payments. Staff should be able to see day of, day before and maybe even week before, but they don't need to see total processed and net each time they log in. Especially, if patient walks by while they are balancing day sheet. That total # is not needed on the main screen. Thank you!
1 vote -
Make your online scheduling unbeatable!
We have three doctors with three different schedules. All appointments are set in 10 min intervals and our office will allow multiple appt types in the same time slot. Everything should be customizable by time/Dr and appointment type. For example each appointment type should have a Mon-Fri (or Sun-Sat) tab with every time slot listed and check off the available appt times for each appointment type for each day. That way we can fully customize the individual Dr's day and appointment types.
1 vote
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