Weave Portal
184 results found
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YOU NEED TO HAVE A BETTER OVERRIDE FEATURE FOR THE VOIP PHONES- YOUR PLATFORM SUCKS WHEN IT COMES TO THIS FEATURE.
YOU NEED TO HAVE A BETTER OVERRIDE FEATURE FOR THE VOIP PHONES- YOUR PLATFORM SUCKS WHEN IT COMES TO THIS FEATURE. THERE SHOULD BE AN OPTION TO SCHEDULE MULTIPLE NON-CONSECUTIVE DATES WITHOUT ME HAVING TO LOG BACK IN FOR EACH OVERRIDE! I WANT TO TAKE A VACATION OVER THE HOLIDAYS BUT GUESS I NEED TO TAKE WEAVE WITH ME
2 votes -
call recording transcription
allow call recording transcription (similar to voicemail transcription)
9 votes -
Add the ability to define alternating days in the phone office hours
In the Weave Portal (or more specifically the Weave NWX app under 'Schedule > Office Hours' AND 'Settings > Phone > Office Hours'), it would be nice if Weave could allow users to configure certain blocks of time so that that alternate based on selected days.
As an example, one of our locations usually has a Saturday service but are changing it so they only open on the 1st and 3rd Saturday of the month. In order to facilitate this right now, we would either have to create an override or remember to untick Saturday in the office hours schedule…
2 votes -
outbound caller id
Outbound caller id information (current name & phone number) should be available on display in the portal.
1 vote -
Email Marketing Image resizing proportion Issue
When creating an email with images (logo and banner image), the images are not resizing and maintaining aspect ration. It seems as though the heigh is fixed and the width stretches or squeezes to fit the space. This is happening when you resize the screen on desktop emails received and on phone receipt. I have sent multiple test emails and it happens no matter how I set up my images. The preview also shows the image distortion instead of resizing the images proportionally. Please fix ASAP! I cannot send marketing emails out like this.
1 vote -
unread only for upper right notification bell
On the top right corner of the Portal there a bell with a numbered badge icon for notifications (see attached picture file). Allow this is to UNREAD notifications only. These notifications show inbox messages that have been addressed. Despite these messages being read and the inbox showing unread messages are blank, they are not cleared from the upper right notification bell. When read in on location, it should be consistent and clear in both areas.
1 vote -
payouts
Our accountant has struggled for several months with the payouts. This is a horrendous issue that several days payouts go into the bank at on time. It is near impossible to get a clean reconciliation per the accountant. It's leaves the books messy. Also that payment initiated and the day they paid messes up the deposit and also doing the daily deposit sheets. Text to pays should be a benefit that we pay for not a hinderance to the deposit. Accountant and staff have had to deal with this for too long. While customer support tries to help they seem…
2 votes -
Ability to Fast Foward/ Rewind the Call Recording
Right now, we are able to drag the dot through the call to skip through the call. You cannot tell what portion of the call you are in, you have to randomly guess. A while ago, we were able to fast forward or rewind the call and be able to hear the call. I vote to bring this feature back, along with what we have. To have both options. This will prevent from dragging the dot of the call into the wrong area of the call you are looking for. This would be best to have more than one option…
1 vote -
Patient Schedule Time In Overview
When you click on the hyperlink for a patient in their Pop-Up, the are for Schedule shows the date but not the time. If the time could be added, that would help make Overview even more efficient and reduce the need to have to navigate to additional areas to get that information. Overview should thrive as a potential one stop shop for quick patient questions. Please update.
1 vote -
Weave integration with Ezyvet needs to allow for multiple contacts.
For veterinary offices our patients often have multiple contacts associated with them. At the moment weave cannot distinguish between the contacts so it gives us the incorrect name when someone calls/texts. Weave should allow both contacts to transfer to weave through the integration.
2 votes -
Payment plans
Spoke with representatives on 12/11/24 and 12/12/24 regarding weave payment plans. This feature is difficult to use when you are needing to work with a patient who has changes. The edit function complicates each payment contract. payment plans need to be editable to accommodate patient. Also, if a payment wants to make a payment but it is less than the contracted amount the software won't let you complete this with the "one time payment" function. You have to complete separately. Then you must go in and edit the payment contract so the remaining balances match.
1 vote -
Link to Pay Card Information
Instead of having to call Weave or email for patients card information if they pay via text to pay. Weave could collect that information as they do when using a terminal. That way there would be less hassle to have to call and request the information needed.
1 vote -
Schedule Calendar View
The Schedule calendar shows the location on the left. Patients are under a provider. It just eats up space on the left. Second thing on the schedule calendar is. Its shows all 24 hrs. in the calendar even when the office is open for only 8 hrs. By default, it points at 12 AM we always have to scroll it to 7.30 AM.
1 vote -
dial call groups
We want to be able to direct dial a call group instead of having to call one extension at a time. Specifically, our doctors need to be able to call "up front' to the receptionists and have any one of them who is available answer rather than having to dial each extension and hope one of them will answer. With our old PBX system our doctor could dial 111 and it would call extensions 109, 110, and 112 simultaneously. Whichever receptionist picked up would be connected to the doctor. Not having that option is incredibly frustrating.
2 votes -
Receive Payments of Cash and Checks
Please allow us to receive payments of cash or check in the Invoice Creation part of the program.
We still have some patients who utilize these payment methods.
Thank you.
1 vote -
Text Connect Wording
1) Currently Weave Connect asks for a "phone number", request wording change to "cell phone number"
3) Currently Weave shows: "Please enter your name, number, and message for our team!", request this wording before customizable by the end user.
1 vote -
TEXT CONNECT
TEXT CONNECT MESSAGES ARE EASILY MISSED ON A MONDAY MORNING. THERE SHOULD BE A FILTER (NOT A TAG) TO LOCATE ALL TEXT CONNECT REQUESTS EASILY TO AVOID MISSING NEW PATIENT OPPORTUNITIES.
1 vote -
Payments - Receipts
When patients pay via our website and they receive their receipt, it only says "Payment Method: Link" -- it should also say what card used (Visa, MC, etc) and the last 4 digits of the card used. It does this feature for in-office payments, text to pay, etc, but it does NOT do this for the payments done through our website link. Patients like to see the card used, and a lot of HSA receipts NEED the last 4 digits of the card used for proof.
2 votes -
leyahmonet@gmail.com
The ability to take payments over the phone. Software needed to automatically block the card numbers in the saved recorded calls to be able to stay PCI compliant.
1 vote -
Uploaded lists never map "work phone" correctly
Whenever we upload a list, the system always maps "Work Phone" to "Home Phone" instead of "Work Phone". The Work Phone has a separate column in our csv spreadsheet and is titled "Work Phone", so it seems very odd that it will not map correctly automatically.
1 vote
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