Weave Portal

  1. email marketing needs more customization options

    We REALLY need better email/ marketing emails for our patients. It was expressed to us that the email would go through an upgrade but it has been the same since we started with the service. At the very least there should be 1 for each month, for each type of business (dental/optometry,etc...) This is a HUGE downfall of Weave and has been a stopping point of colleagues.Other than that we love the software!!! (i hate that we have to think of another software to be able to send professional looking emails

    6 votes

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    Request Received  ·  1 comment  ·  Marketing  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Limiting User Permissions based on Services (Fax,SMS,Phone, ETC)

    As a company we would really like to use the Weave's Fax system but we cannot have all of our weave users have access to our faxes.

    We would like to have the ability to choose which users have access to the Fax system. Some of our users only need phone services other users only need access to the Fax side of weave. At this time there is no way to control our users access to features.

    We will unfortunately have to pay for an extra service without the admin controls to limit user permissions.

    4 votes

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  3. Better email campaign customizations

    Within the custom email allow user to create as many call to action fields as they would like and rearrange the design and order.

    4 votes

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    1 comment  ·  Marketing  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  4. User History Report

    Would like to see a feature to see reports of history for each user in Weave for an office.

    3 votes

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    Started  ·  Anonymous responded

    Project currently in development for a log of user actions. 

  5. Notify me when a patient has completed online paperwork

    We text and also email the link for patients to update information. Once they complete that form it would be great to receive a notification that a patient has completed their paperwork. At this time, I have to check the website multiple times throughout the day. (Just an idea, but it would be great to receive an email once a patient has done it, no specifics but letting us know to check weave dashboard, or a simple notification on the weave portal) Thanks! This would be a great option and very helpful to everyone that uses weave.

    3 votes

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  6. A way to track which missed calls you have called back

    In the Admin Portal you can see the call records and filter by abandoned and missed calls, but we would love to see a feature where we can track the missed calls that we have reached back out to. Maybe adding a checkbox column.

    3 votes

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  7. Better Audience segmentation for email campaigns

    For the email filters, I would need more than just an age requirement. Please add appointment day, appointment type, specific level, and active patients only

    3 votes

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    1 comment  ·  Marketing  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  8. New idea

    If a patient is a NO-SHOW and we click MISSED (10 minutes or more after his scheduled appointment), don't send him an automated REVIEW text, he wasn't here!

    2 votes

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  9. A Messaging System That Sends an Appointment Opening Privately to Multiple Users

    A Messaging System That Sends an Appointment Opening Privately to Multiple Users... We could use like 5 separate groups so we can reach out by appointment type. If there was a certain template we could set for each, that would be even better. We are excited to work with weave and this is the only issue we have had switching over.

    2 votes

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    Planned  ·  0 comments  ·  Digital Forms  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Include a way to add patient's name to the mass emails

    Patient's name need to be in the mass email somehow instead of just a blank email not addressing anyone directly. Solution reach have this ability.
    There also needs to be a button for patients to click to text us, click to call or email us instead of just linking to another website.

    2 votes

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  11. better data collection for new patients on the scheduler

    Can we make a request to the engineers for the scheduling system. Currently when a new patient schedules on-line, the only information that is captured is their name, phone number, and email address. We would like to have fields where they fill in their home address, birthdate and insurance as well. That way we can enter them into our EHR system and ensure that we take their insurance prior to them showing up for the appointment. We do reach out to them via email/ phone ahead of time, but often patients do not return those messages and show up to…

    2 votes

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  12. Please remove the Upload Forms option after Digitalization is complete.

    Can we please add the ability to remove the "Upload Forms" under the Forms section in the Admin Portal after an office has completed Digitalization? It causes confusion. If it's there the office thinks they can still upload forms for us to digitalize.
    A staff member from Sunrise Dental - Las Vegas s00131426 just tried to upload more, but someone completed digitalization back in March when they were in Onboarding.

    2 votes

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  13. Develop Wright Back System

    Currently use the digital forms that patients fill out and submit to the weave portal. At the moment, it saves to the portal but does not upload to our EHR (Electronic Health Records) and to patient's specific chart. It would be extremely beneficial to have a wright back system developed as it is currently available for dental software but not in other clinical software.

    2 votes

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  14. KIOSK MODE

    After qr code scan- log in, when electing either new patient or established patient assigning the packet to choice instead of allowing the patient to choose individual forms. i.e: new patient packet for new patients and update forms for established patients

    2 votes

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  15. DIY card on file by patients

    Can we have a feature where patients are able to add their cards on file remotely? Most people don't feel comfortable giving the front desk their card info over the phone or even in person to store on file, but it'd offer a sense of peace & privacy to them if they're able to do it themselves.

    2 votes

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  16. Job Titles - ability to add more

    In the admin portal, under account, users, the "Job Titles" are limited. I would like to have a "claims/billing" job title added. Current titles are not enough. Thank you.

    2 votes

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  17. Date of appointment next to patient's name when intake is submitted

    Having the date of their appointment next to a patient's name when the intake has been submitted would greatly help us know which ones are priority for entering and saving their information.

    1 vote

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  18. 1 vote

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  19. web admin portal "scheduling->manage providers" should filter entries

    I use Weave with OfficeMate integration. Officemate differntiates 'staff' from 'provider', and for people who are no longer with the company, allows me to set them as 'inactive'. Users cannot be deleted, as the audit trail needs to keep them around.

    So we have 5 active employees, 1 active provider. But the admin portal list shows > 70 entries, from prior employees.

    The Weave desktop app properly only shows active users. Only the web portal section is broken.

    This list should be filtered, minimally, based on if a resource is marked 'active'. Ideally the list should be filtered to only…

    1 vote

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  20. listen to calls

    Have another type of user permission called "listen to calls" for clinical staff. They need to listen to calls sometimes to use for making notes about calls in our call communication log.

    It would be nice to allow clinical team to listen without giving full admin permissions.

    1 vote

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