Weave Portal
148 results found
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Fax increased font size
I have some customers who are asking to increase the font size of received faxes through Weave.
1 vote -
Put the parent account at the top under "Accounts"
Under the select location location in the portal, the list is organized alphabetically. this causes the parent account to not be at the top and has confused an office. can we put parent accounts at the top and then organize alphabetically?
1 vote -
Emails should show in pt history with txt and calls
Emails should show in weaves patient history. It only shows txt and phone calls and you have to log into the portal to see a history of emails. It is not simple to lookup a pt and see the history of emails sent because you cannot search by name, but by date sent
1 vote -
Weave should recognize and mark all forms of appt confirmation
Weave can only mark one confirmation status in our dental software. So there is no good way to know how a pt actually confirmed (txt, email, phone). Also when you hover over the confirmation status in the weave schedule it does not always match what is selected when you actually click on it.
1 vote -
have a dummy Weave app that mirrors the real one for practicing things
have a dummy Weave app that mirrors the real one for practicing things
We have had a lot of trouble getting our Crystal PM schedule to sync correctly with the Weave online scheduler.
It would be nice to have the same dummy that we had during the initial building out phase.1 vote -
caller name and office user should display in Weave Portal call records even if phone not synced to app
From what I have seen, the desktop app can provide numbers on how many calls each user took, but the Portal does not display anyone for the caller name or office user field unless the phone has been synced to a desktop app. Weave as a software knows which calls are going to and from which extensions, and the portal should serve as the master repository for call data accessible and exportable by admins for analysis.
1 vote -
Misspelled "hygiene" when creating appointment types in Portal
Please correct "hygine" to "hygiene". It says imported name so I do not think patients see this, but it is kind of annoying for a dentist to see that.
1 vote -
Appointment Lead Time changed to Hours instead of Days
Our office has noticed that when you put lead time of 1 day it doesn't mean 24 hours later, it means the next day. This means before 12:00AM a patient would still be able to book a appointment at 9:00AM the following day.
I.E. the date is 06/22/2023, a customer/patient would be able to request an appointment at 11:00PM on their/phone computer for a 8:30AM appointment on 06/23/2023.
We don't see those requests until we come in the next morning as those are after hours when the request was made and its too last minute for us to schedule.
I…
1 vote -
Manual Payment Screen
The Manual Payment option is no longer user friendly. It no longer moves to the next field when one is completed and it is difficult to scroll down to the next field if it is not visible. These sound like petty complaints, but it really slows down processing the payment
1 vote -
1 vote
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Notify all users when there is a problem with integration
I just called to find out why my text reminders weren't working and the agent told me there's a known issue between Cloud9 and Weave that's been going on for a week. Next time it would be nice if all Cloud9 users received an email about this so we know to send manual reminders. Our patients rely heavily on those. It seems like a good idea for Weave to be proactive if it's a known issue rather than waiting for us to figure out there's a problem.
1 vote -
Phone greeting option
We are a general dentistry clinic. We do have an oral surgeon work here on some Saturdays from 9-1. The receptionist on Saturday is also an assistant and helps with patients. She is not always able to answer phones. I created a voicemail greeting set for Saturdays that allows patients to leave a message if not an emergency or leave a message for the oral surgery staff. Staff will listen to and return their call when they have time. But on the Saturdays they are not here I would like to keep my regular closed recording. Is there and option…
1 vote -
Would love a patient leads list and current patient list.
Would like to keep track of those people who have called interested in our practice and then a current patients list as we need to continue communication with them. We contract with employers and need to be able to keep track of our communications with leads and potential larger business as a concierge and direct primary care model.
1 vote -
Physical Therapy PMS not in drop down menu for integration
We are a Physical Therapy practice We use Prompt EMR for our PMS. I am in the Weave Training Week and was excited to integrate our PMS to Weave. Well, now I cannot because Prompt EMR is not on the drop down menu to integrate. I would like to have this feature. Thank you. Susan R.
1 vote -
Reports for Email Marketing Campaigns.
Hello! I have a customer who would like to be able to print of reports of who email marketing campaigns go out to after they are sent so they can make sure they went to the right individuals.
1 vote -
Autofill insurance verification report into patient account
Please add the ability for when insurance verification is performed the insurance information such as allowed, payment by code, performed services and dates, etc. all be auto-filled into the patient's account in Open Dental. Currently after we run the report we have to manually add the information. Thank you.
1 vote -
SMS Queue view for Google Review
When looking at the SMS queue in the portal, there is no option to view queue for automated Google Reviews.
1 vote -
Call recording
Mass download option for recorded phone calls
1 vote -
Multi-Office for Weave Help "Chat with us"
It would be nice if Weave would be able work towards offering the chat feature on Weave Help to those of us with the Multi-Office status. It's not always ideal to have to place a phone call for every small issue. I've tried several times, and I usually get some variation of this: "I checked and found that you are a multi location office. Unfortunately, Multi location team does not operate through chats. Kindly make a call to the below number. Phone: (888) 579-5668".
1 vote -
online scheduling
I need to be able to input a time for breaks for the doctors and schedule not pick one of your times.
1 vote
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