New Weave App
189 results found
-
Online scheduling
, give patients the capability to view exact openings in the schedule and book those times
1 vote -
Opting out of texts
Allow to look at previous text history when a patient opts out of texts. There is important message history that we need access to if a patient opts out. We should be able to view that information like we could in the legacy app.
1 vote -
old staff listed
The new app schedule section shows about 20 terminated staff members as a "provider" option. These clutters the fields and is pretty awkward.
3 votes -
Payments
Why are there so many clicks to get to the payment screen with the new weave app? The old version worked just fine!!!!
2 votes -
Automate pausing call recording to handle credit card info over the phone
Establish a system in the back end that automatically pauses phone call recording when credit card information is spoke aloud to prevent recorded calls from including credit card info. You could utilize an active listening system that listens for keywords then pauses recording.
Being a service provider for phones that work with EHR's and medical practices, having the ability to automate pausing call recording when taking payment information over the phone will be indispensable with PCI compliance and your customers.
1 vote -
Add the ability to personalize fax cover sheet
The Fax Cover Sheet needs the ability to be personalized so we do not have to continually modify it with each fax.
13 votes -
payments
I do not like the new app. I can appreciate how they are trying to condense things but it is very inconvenient. The payments tab opens up to "all requests" showing the patient's names and amounts they have paid- for the entire time the office has been in business.
There are too many clicks involved prior to taking the patient's payments. It slows down the check out time and increases the awkward time the patient has to wait there while we rush through the clicks. Please change this to make it more user friendly.
6 votes -
Recalls
When sending recalls to patients it would be nice to be able to turn off the marked as read feature when they reply " YES"
2 votes -
Edit Payment request dates
I would like to be able to change the date of the payment requests we enter then be able to sort by the date. That way we can enter in expected copays due for the week and not just have a list of "payments due".
2 votes -
Phone Directory
Phone Directory for non patients (dental office) that includes caller ID pop up on computer work station and allows you to dial phone number from Weave App.
2 votes -
Lagging
This new app is extremely slow to load and often times asks me to select my "organization" even though I'm clearly registered with my company. This new app definitely needs a good overhaul for productivities sake.
6 votes -
Desktop app
Why is there no way to Add New Contact from Messages?
1 vote -
Retrieval of Deleted Messages
We would like to have the ability for administrative users to access deleted messages in both customer and team interactions.
1 vote -
remote workers
Please expand service area to include remote workers. More and more practices are hiring remote workers and using the app remotely is challenging- we need support for them. Thank you
1 vote -
Stop showing "inactive or archived" patients names on the top of a conversation.
Stop showing "inactive or archived" patients names on the top of a conversation. Very confusing for text interactions and phone calls from people that are not even patients!!
6 votes -
Softphones cannot be assigned to the Line Keys of a user's physical desk phone
In the Weave Softphone and Admin Panel, softphones cannot be assigned to the line keys of a user's physical desk phone. This limitation within Weave presents a challenge for many who would benefit from this functionality. Due to the lack of widely available documentation on this issue, I spent a significant amount of time attempting to configure this feature before ultimately confirming with Weave technical support that it is not possible. I formally request the implementation of this feature to enhance usability and efficiency.
1 vote -
Schedule formatting issue
When looking at my Weave schedule, all patients are scheduled under 1 provider, and not each of our 4 hygienists. I was told this is because when converting from Softdent, the provider is used for the schedule format in Weave, not the hygienist listed. This is a huge flaw, and I cant find which patient is scheduled with which hygienist.
2 votes -
Auto Messaging
Would be great if with the auto messaging missed text, the auto text is triggered to turn off if my office does correspond to a patient after hours.
1 vote -
Internally working to improve protection of clients from spam calls
Not sure how to make this happen as I am not a tech person but our tech company monitors hacking and blocking issues with our internet, we have reached our limit with blocked calls within our weave application and get several spam calls an hour taking away from client care and team productivity. This seems like something the tech side of weave could better control or at least be working on a solution for.
1 vote -
Faxes
The way that faxes are oriented on the new app is... awful. I don't understand the thought process (or lack thereof) behind any of the choices made for the new system. For our clinic, the ease of access for navigating and sending faxes was paramount, and now you have made it near useless. Why can't we save the fax cover sheet with a standard format? We need the app to be small, but now when we shrink it down it re-orients the fax to below??? and makes it illegibly small in size. Also, the weave button at the top that…
8 votes
- Don't see your idea?