New Weave App
189 results found
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Bring back the Follow-Up Feature
Bring back the old Weave (legacy) app. This new app is essentially the portal. That is not what we want in a desktop app. There are too many clicks/navigations to get to the key features like the legacy app. A feature we used a lot, the Follow-Up list, is no longer available on the new app but there is nothing indicating that this feature went away. A "Simple" or "Lite" version should be made available for those who do not want or do not utilize all the excess functionalities of this new version.
29 votes -
Incomplete or Missing Patient Communication History in History Tab
The History tab in the patient record should provide a comprehensive view of all past communications and interactions. However, it frequently displays only the most recent activity or, in some cases, no information at all. This limitation makes it difficult to track patient interactions, leading to inefficiencies and potential miscommunication.
Users expect to see a complete and accurate timeline of patient communication history, but instead, the tab may appear empty or show only a limited snapshot of recent activity. The absence of past records makes it challenging for healthcare providers to verify the timing of previous discussions, which is crucial…
2 votes -
Weave Payments Invoicing
When I invoice a patient, I really need line items so that they can see the charges and discounts that have been applied. I am not happy with the features for weave payments. A service this expensive should be really full featured.
2 votes -
Weave Payments Convenience Fee
With our current payments provider, we can have a convenience fee automatically added to every card transaction. I am not happy with the features for weave payments. A service this expensive should be really full featured.
3 votes -
Automation is key! Let's auto populate as much as we can!
When an online appointment request is accepted the patients name and phone number automatically populate to OfficeMate. However the patients address and insurance does not. We have to take a screenshot of the appointment or write the information down BEFORE we accept the appointment and then go back to OfficeMate and enter the information manually after we accept. Super inconvenient! If we do not the information is not accessible after accepting, and the patient must resubmit it. Not okay! I am surprised that as intuitive and awesome Weave is you missed this very simple convenience. Let's fix this ASAP!
2 votes -
Health History Form Glitch
I am editing our health history form, as I am working on it and a phone call comes in, patient info pops up on the right hand side and it must reset the page and all my work is lost, i hadn't saved it yet, because I was just working on it. Has happened multiple times to me.
1 vote -
Post videos along with the new features you've added
I think there should be instruciton videos to turn on new features (Team member image text in my case) rather than taking to the website and have it not take you to the right section. This way the user knows what they are getting themselves into with a preview of what the feature looks like and knows how to turn it off or on when they need to.
1 vote -
schedule part of the app.
I send Messages to specific columns in my schedule if a team member is out sick, or if I have openings that I can move a few people up and not everyone. This is wonderful on the mobile app and on the Legacy app that I can change the view and select providers or columns to view on any select day. This is not a option on the new app in the schedule section.
I also dont like the new app and find that the view is imposable to work with. I have read the "how to" and it is…7 votes -
Hold for me
When I make a call and get put on hold, I would like to be able to put that call on hold from my end and then have my phone ring back to me (custom ring/screen notification) when a live person comes on the line. This service would notify the party on the other end that "Your caller will be right back -please stay on the line" so they don't hang up. Google Pixel apparently has a similar feature https://support.google.com/pixelphone/answer/10071878?hl=en .
1 vote -
Rescheduling appointments
We use Open Dental Software. When a patient reschedules an appointment, we have to cancel the appointment and then create a new one in order for Weave to recognize the new/modified appointment information. If we don't the patient will not receive any appointment reminders for the modified appointment date. This complicates our job by adding more unnecessary work.
1 vote -
Rescheduling appointments
We use Dr.Chrono and when a patient reschedules an appointment we have to cancel the appointment and then create a new one or else Weave does not recognize that the old appointment no longer exists and will still send appointment reminders. This creates extra work and also creates a lot of clutter in the patients chart. If Weave could recognize when an appointment changes days and times in DrChrono it would be a lot easier for us to move patients around on the schedule. Also With new patients they do their paperwork on the initial appointment so if we have…
4 votes -
1 vote
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Attach images to Bulk Text Campaigns
add the ability to attach images to bulk text message. I have images that were created specifically for a text message marketing campaign. Currently I am unable to attach images to any text campaigns... Sooo a portion of my marketing cannot be used properly.
2 votes -
Downloading Combined PDFs of Completed Forms Directly to Chrome
The new app does not allow downloading of completed patient form pdf files directly to chrome. It instead requires you to download to the computer's file explorer, open it, and then print to PTA/ECR. Then, once you go to download another form, it requires an extra step of replacing the existing form with the newly downloaded one. It would be helpful if when downloading these pdfs they automatically opened in Google Chrome, or at least included a setting to do so.
1 vote -
Quick Fill Unusable
We have been using the classic app because the new app is just so unusable. This morning our quick fill list had vanished on the classic app and we are unable to add new people to it. They are all there on the new app. So we tried to send out openings on the new app. You can't send more than one appointment time! This will cause so much extra work for us and we don't have time for this. Also, when you add people to the quick fill on the new app is forces you to choose "location." We…
3 votes -
After Hours Emergency Voicemail Notification Settings
If a patient calls after hours and follows the prompts to leave a voicemail for one of our on-call doctors, the only notification methods are a text message or an email. It would be great if the on-call doctors could receive a phone call/voicemail to their cell phone lines as a means of notification rather than a text message as text messages can be overlooked. If there is a true emergency, it would be nice for the doctors to get a phone call to their cell phone rather than a text notification.
0 votes -
With the NWX, Quick Fill List Updates
With the NWX, it would be VERY helpful if you were able to select more than one day/time when sending a quick fill text message instead of having to update it manually. Our uses this function multiple times a day/week on the old app.
3 votes -
Improve Payment Collection Process
When collecting an insurance payment, we’re typically only provided with a zip code, not the full address. There should be an option to bypass the address requirement.
Additionally, it would be extremely helpful to have a way to collect a payment without linking it to a patient’s account. This would make it easier to process insurance payments that apply to multiple patients. It would also help when a new patient comes in, as our PMS profiles don’t automatically update in Weave. Currently, we have to wait 30+ minutes before applying the payment directly to the patient’s account, which creates unnecessary…
1 vote -
Combined appointment reminder for piggy-backed appointments same day
We are using Eaglesoft. Patients who, for example, have a hygiene appointment followed by a doctor appointment in the same day get individual reminders for both appointments. Sometimes they get confused about the start time. It would be helpful if the software could recognize that and indicate "starting at" for the appointment time.
4 votes -
Needs to show what insurance patients have.
I understand that you can upgrade for insurance, but if we do not need to edit or change anything, we should at least be able to view who their insurance is through like on the old weave app.
2 votes
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