Desktop App
169 results found
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Choosing between 2 numbers in one account
Recognizing 2 different numbers on an account so we can choose which one to text instead of just the primary number
24 votesAs of last week, you can now send a manual text message to any listed phone number - mobile, home, or other!
Matt Schultz
Weave Product Management
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YEAR ON SAVE THE DATE
We are scheduling patients out 6 months and since the year is not on there the click to add to calendar is not putting in the months that are in 2022! We need this fixed ASAP! If a year tab could be added to our auto reminders and save the date texts that would be awesome! SOON PLEASE!!!
8 votesThis is now live! Go to Portal > Messages > Auto-Messaging > Select any Save the Date message type and you can add the Year field in the template near the bottom.
Best,
Matt Schultz
Weave Product Management
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Online Webchat synced with the WEAVE text service
Could there be a way to just set up a text widget separate from the scheduling widget?
I would like to be able to have our team communicate easily with those reaching out via our website but not have to go through the setup of the scheduling widget.
4 votes -
Change Message Names
Would be great if we could edit the names of the 5 message templates that we are allowed.
1 voteThis was released in June 2022!
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Sort tags
Text message tags should be sortable.
As we add new tags and determine the best tag groups for our practice, it would be helpful to be able to sort the tags. Currently they are not alphabetical, or sortable, so the list is very disorganized.
I will have to delete all my tags, and re-instantiate them in order to fix this when the tags aren't being used (on a weekend).
This turns a minor tweak into a big project unecessarily.
3 votesThis is now available to all customers in the new Weave experience! You'll need to re-add your tags since it's a new approach to tagging, but there are many advantages with the new version!
You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Appts moved, not updated with a text reminder
We have SoftDent, and the system would update appt times and days when they are just moved to a different time on the same day, and would update and resend a new reminder with the updated date and time. Now, it will only do that if we actually cancel or delete the initial appt and remake it, Please have this looked at, it used to do it before and now its not and it is a hassle and messing up our schedule and sending incorrect appt times.
3 votesThis should be working properly now - please contact Support if it's not working for you still!
Best,
Matt Schultz
Weave Product Management
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Files saving as PNG instead of JPEG
In the past week we have had an issue with downloading pictures from texting. In the past when we downloaded them they saved as jpegs. Now every single time we download them they save as png files, so we have to open them in paint and resave them as jpegs which is time consuming. This seemed to start sometime last week- not sure if it is from an update?
2 votesWork is being done to solve for this bug and will be released soon.
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Text window needs to stay open when phone rings
When we are texting a patient/replying to their message and the phone rings, the message we were writing goes away and the incoming call overrides the text. This is really, really annoying!! We have had patients start calling us because we didn't respond to the text fast enough because the window disappeared and we had to start all over again. The text window needs to remain open and not be effected by incoming calls or messages!!
15 votesIn this situation, the text message that was being composed is preserved in draft form, so you can return to the patient thread and finish after taking the incoming phone call.
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Opt out auto complete
I would love to see the "Opt out" text be automatically read and not red in the list.
1 vote -
Texting Data Reports
I would like to be able to run reports on the texting feature to get a better idea of the utilization. The call data is great, and if we could get something similar for the texting feature, that would be very helpful!
7 votesThe Messaging Analytics dashboard is now available in Weave Portal!
Best,
Matt Schultz
Weave Product Management
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Patient Preferred Name
I would like reminders to use the "preferred name" field from Open Dental when available. When it uses a patient name that we never call them it looks less personal.
3 votesPreferred Name is available in templates for manual messages, appointment reminders, and recall reminders.
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Scheduled Message
It would be nice to be able to schedule messages to our clients individually who are coming in. We are a vet clinic and we like to remind certain clients that are coming in to bring a stool sample or to pull food the night before. These messages usually go out when we are close just to make sure they get the reminder before coming in. We also have very forgetful clients who need extra communication and reminders about their appointment, so having this tool would be very helpful.
5 votesThis is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Issues with 'cancel' to unsubscribe
Please remove the trigger word 'cancel' from the list of phrases that will out patients out of receiving text messages. The phrase 'cancel' is often used to cancel appointments and our patients are inadvertently opting out of text messages. Since the phrase "respond STOP to unsubscribe" is in every automated message this seems like 'stop' should be the only response that would halt communication. Please address this as soon as possible since our list of patients opting out is growing daily without their knowledge. Please contact me for multiple examples.
23 votes -
List of Failed Texts
It would be helpful to be able to view a list of all "failed" texts in a day (or specified time period). Especially in the case a mass outage like Weave had yesterday, it would make follow up so much easier when things are back up and running to have a list to work from of patients who need to be reached out to.
2 votesThe Message Queue in Weave Portal can provide this list!
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Text Message list to open where you left off
Please fix the messaging screen. When you open an older msg and click back, it brings you back to the top of the list, instead of where you left off. Please fix this, or fix the issue where msgs are marked open when an automated msg is sent out!!
4 votesThis idea is now implemented in the Weave desktop app! Enjoy!
Please reach out with any additional feedback on this topic.
Matt Schultz
Weave Product Management
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Scrolling Through Texts
It would be convenient to have the ability to scroll through the list of text messages. That function is available for the list of voice mails, but not texts. There are times that messages need to be double checked or need a response or just read one more time.
1 vote -
Weave Text Glitch
Weave keeps showing me old messages. I waste so much time looking for something that's already been taken care of, or I embarrass myself by responding to an old text with a client. This is an anti-productive glitch.
1 vote -
Who is texting the patient?
In the text messages, the little person icon no longer tells us who is sending text messages. Please add this feature back so we can tell who the patient is communicating with.
1 voteFixed
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Complete check in actionable messages.
We have noticed in the text messages actionable list the check mark to complete/dismiss msgs has been removed. Please add this feature back! Our actionable list is unnecessarily long. When a patient responds "okay" or "thank you", their msg stays on the list. We would like the messages to be removed from the actionable list if they don't require anymore attention.
1 vote -
Office Text Response Follow-Up Notification
Hello! Our office would really benefit from a feature that would allow messages that have been "read" but not responded to, to be separated from the rest of the inbox. It can be difficult to differentiate/find messages that we have looked at and opened but were not able to respond to at the moment. Thanks!
35 votes
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