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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. email reminder contact us detail

    when clients click on contact us button when they receive an email reminder for an appointment the email we receive just says "john smith" requested to be contacted for an appointment. It would be more helpful if it told us what they were requesting an appointment for such as "fluffy" is overdue for vaccines. Even if this was just a regurgitation of the email we send to them that says patient is this many days overdue for exam please call to schedule. this would allow us to know what the client was reaching out to us for.

    3 votes
    0 comments  ·  Auto Email Reminders  ·  Admin →
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  2. The "type" of credit card used should appear on an in-office payment receipt /success screen.

    I have to always ask the patient what type of card it is since Practice Works request the type. At least have the type of card show up when we look up the payment history.

    2 votes
    0 comments  ·  Payments  ·  Admin →
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  3. Populate ALL Same Name Patients

    When we search for patients with the same last name only a few options come up. We would like to see ALL patients with the same last name.

    1 vote
    1 comment  ·  Contacts / Patients  ·  Admin →
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  4. QR option for reviews

    A QR code option for reviews would be a great addition for review options for those patients that don't have a google or facebook acount and or can't remember login credentials. We feel this would be more patient friendly

    3 votes
    0 comments  ·  Reviews  ·  Admin →
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  5. feature request

    I'm confused why the weave app is computer specific?? At our office we desk share so when I log in at a different desk all my customizations for the text messaging are those of the person who first signed into weave at this station. So I can't see messages that are in fact tagged to me, verses seeing my co workers.?? Why even have separate logins then? Is there any way to make the app be specific to the person who signed into the app? Finger crossed this is one reason we looked at switching to weave in the first…

    3 votes
    0 comments  ·  Text Messaging  ·  Admin →
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  6. Means to receive Batch Closure Notification email with totals per location

    Other Merchant Processors offer receiving Batch Closure Notification email with totals per location. Why doesn't company that is trading on stock market offering this necessary simple feature? Seems like everytime you turn around answer is create a feature request....

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  7. EZYVET integration!

    Please make this happen!

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  8. See users that are logged in

    It would be a lot more efficient if we could send messages to users that are logged in. I have 50 co-workers across 2 locations and being able to see who is logged in with be awesome!

    1 vote
    0 comments  ·  Chat  ·  Admin →
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  9. "Support Dept's Input: Improve Scheduling Tab to Show Exact Appointment Times & Lengths for Better Team Coordination"

    What department are you in?

    Support
    Which Feature does this pertain to?
    Scheduling Tab
    What area of the Feature?
    Appointments (in both scheduling tab and pt profile)
    What pain points/suggestions does the office have?
    Office wants it to: "have TIME of appt on your weave not just the day of next appt .
    Need TIME and LENGTH of appt.
    On our end it SHOULD show START time and END time of appt so all team members know if we can schedule more pts in Between pts .
    As of now we cannot tell"

    2 votes
    0 comments  ·  Admin →
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  10. "Support Department Seeks Productivity & Rescheduling Analytics in Admin Portal"

    What department are you in?

    Support
    Which Feature does this pertain to?
    Admin Portal
    What area of the Feature?
    Analytics
    What pain points/suggestions does the office have?
    would like provider productivity and rescheduling added to analytics. Their previous provider offered this and it's something that they "really need"

    2 votes
    0 comments  ·  Admin →
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  11. Improving Weave's Recall List: Filter by Recall Type for Better Clarity

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Desktop App
    What area of the Feature?
    Recall Lists
    What pain points/suggestions does the office have?
    This office was concerned that they aren't able to filter the Recall List in Weave by the Recall Type. They found that the Recall list was very confusing for this reason bc a patient might be overdue for Panorex (X-Rays), but not overdue for Prophy and they don't necessarily care about all recall due dates equally.

    2 votes
    0 comments  ·  Admin →
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  12. "Enable 2FA for Sensitive Data Access in Desktop App's Security Feature"

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Desktop App
    What area of the Feature?
    Security
    What pain points/suggestions does the office have?
    This group is wanting the ability to turn on 2 factor authentication for staff whenever they are going to access sensitive info (more specifically payment info).

    2 votes
    0 comments  ·  Admin →
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  13. Use Weave Desktop App on Chrome Books Requested by Onboarding Dept

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Desktop App
    What area of the Feature?
    Desktop App
    What pain points/suggestions does the office have?
    This office would like to use the Weave Desktop app on Chrome Books.

    2 votes
    0 comments  ·  Admin →
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  14. Numbers in dentrix in weave

    Please fix how the weave program chooses a name for a number in dentrix. We are constantly sending forms to patients and it will "choose" a name and send the form to that person, even if they are younger, a child, or non-patient.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  15. Appointment Reminders Sent for Canceled Appointments in Weave: Office Feedback and Suggestions

    What department are you in?

    Support
    Which Feature does this pertain to?
    Integrations
    What area of the Feature?
    Schedule Appointments within NexTech
    What pain points/suggestions does the office have?
    When the office cancels an appointment within NexTech, they cut and paste the patient's information on a new date and reschedule the appointment, but they started to notice that if they do that, Weave will still send the appointment reminders for those appointments that were "canceled/removed" . The system is taking that action like if they were rescheduling and not canceling the appointment. Office says that if they just cancel the…

    2 votes
    0 comments  ·  Admin →
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  16. Expanding WIV Feature to Optometry Vertical Based on Office Feedback

    What department are you in?

    Support
    Which Feature does this pertain to?
    WIV
    What area of the Feature?
    Office wants us to expand to the Optometry Vertical
    What pain points/suggestions does the office have?
    Optometry office would like to be able to use this feature.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  17. Eaglesoft Auto-Fill: Enable Editable DOB/Name Details in Patient Forms

    What department are you in?

    Support
    Which Feature does this pertain to?
    Forms
    What area of the Feature?
    Auto-Fill for Eaglesoft
    What pain points/suggestions does the office have?
    Office wants to be able to edit DOB/Name/etc details and have them writeback to Eaglesoft. Currently those auto-pull to the patient's form but do not allow for editing if a detail is wrong.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  18. Patient Info Forms Creating Duplicate Profiles in System

    What department are you in?

    Support
    Which Feature does this pertain to?
    Forms
    What area of the Feature?
    Writebacks
    What pain points/suggestions does the office have?
    Office has a form specifically for when a patient needs to update their information such as phone number or address change. When patients fill these forms out and send them back in, it duplicates their profile instead up updating the information. This is frustrating because it's making them have to go in and delete multiple profiles over and over again.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  19. "Prevent Duplicate Profiles: Optimize Form Writebacks for Patient Info Changes"

    What department are you in?

    Support
    Which Feature does this pertain to?
    Forms
    What area of the Feature?
    Writebacks
    What pain points/suggestions does the office have?
    When patients move or change their phone number but are still active patients, forms should not create a whole new patient profile for those patients

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  20. "Customize User Roles to Restrict Access in Desktop/Mobile App"

    What department are you in?

    Support

    Which Feature does this pertain to?
    User Functionality

    What area of the Feature?
    Desktop/Mobile app
    What pain points/suggestions does the office have?
    They would like to have the user roles hide/block apps on the desktop or mobile software so that staff doesn't go around opening things. Or have the ability to toggle things on/off, like mobile app access, for the same reasons.
    i.e. Hiding fax from the staff members that don't need to manage the fax queue, or hide payments from everyone except the payments users.

    2 votes
    0 comments  ·  Admin →
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