Desktop App
1458 results found
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Prevent Sync Errors: Restrict Special Characters in Forms for OfficeMate Compatibility
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Syncing/Answer Field catagoriesWhat pain points/suggestions does the office have?
Office has OfficeMate, and also a few customers that accidentally put things in wrong answer fields (like phone number in middle name field), and would like to make it so special characters cannot sync to OfficeMate in wrong field, as it completely messes up Officemate/makes them unable to use Officemate (according to office).2 votes -
Request for Temporary User Setup Without Personal Emails
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Adding UsersWhat pain points/suggestions does the office have?
They want to set up temporary users and not have to use their personal email.2 votes -
Bulk Payment Reminder Feature Suggested for Desktop App
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
PaymentsWhat pain points/suggestions does the office have?
Office is suggesting that we implement a feature where they can send a bulk reminder text to patients for payment links instead of having to do it one by one.2 votes -
Bulk Payment Reminder Texts for Desktop App
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
PaymentsWhat pain points/suggestions does the office have?
Office is suggesting that we implement a feature where they can send a bulk reminder text to patients for payment links instead of having to do it one by one.2 votes -
In-App Notice for Poor Internet Connection to Aid Users in Diagnosing Call Quality Issues
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Top of interface of the desktop app (and maybe mobile app, if feasible)What pain points/suggestions does the office have?
Like many apps, it would be helpful to customer to have an in-app notice when the internet connection is poor and affecting app/phone usage. Doing so can help them connect understand that the call quality issues they're experiencing is tied to network performance and not hardware issues.2 votes -
Title: Support Dept struggles to access full list of Wellness Form returns due to page limit in portal.
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Wellness Forms: not Digital FormsWhat pain points/suggestions does the office have?
Found in Portal<Customers<Wellness Forms, they cannot see more than 30/a couple pages of the returned Wellness Forms, and they see over 80 patients a day, so they aren't able to see all the returned Wellness Forms.2 votes -
Request for Chromebook-Compatible Desktop App for Onboarding Department
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Work on ChromebookWhat pain points/suggestions does the office have?
The office would like a version of the desktop app that works on Chromebooks2 votes -
Issues with Desktop App Color Scheme and Message Highlighting
What department are you in?
SupportWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
Color SchemeWhat pain points/suggestions does the office have?
Doesn't like the colors. Trying to highlight messages when copy and pasting is difficult as you can't see the highlight2 votes -
Admins Need Ability to Track Staff Training Progress in User Functionality
What department are you in?
OnboardingWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
TrainingWhat pain points/suggestions does the office have?
The office would like for Admin's to have the ability to be able to track the progress of the other staff member's training.2 votes -
scheduling
We are current using the application for our clients to request appointments online. Right now, Weave only allows a client to request 3 specific times for their appointment at our chosen increments. This leads to a lot of appointments being requested that are not available on our schedule. Since Avimark does not have Weave integration at this time, it would be much easier to have clients request a date and a range of times that would work for them. This way we won't have to constantly reach out to them if their chosen times do not work.
2 votes -
Appointment Reminders as Preferred Commuinication Method
Appointment Reminders should automatically be sent as a text or email according to the patient's specified Preferred Commuinication Method. We have a way to select Preferred Communication Method in our EMR (Crystal PM) this should write to Weave. Also, if the first method fails (we send out a text reminder) the should automatically get an email reminder.
1 vote -
Streamline Patient Form Filling: Select Multiple Forms Without Re-entering Info
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
KioskWhat pain points/suggestions does the office have?
Office sometimes needs multiple different forms filled out, but not ones they can create a packet for, since it's different forms every time by patient.
They want to see the ability to select multiple forms/packets for patient to fill out without having to enter the patient's info (to sync to pt account) more than once.2 votes -
need the ability to initiate a payment from the credit card terminal
We need the ability to initiate a payment from the credit card terminal. This would increase portability of the terminal and so we wouldn’t be required to initiate a payment from a computer. Our previous terminal we were able to type in the payment amount and then swipe the card.
2 votes -
Download all text conversions to a csv or sql file
It would be very helpful to be able to download all of our texts to a csv, sql or xml file. We have hundred of texts out to our patients with replies. It is very easy to miss information as is. If we could see and filter a database of texts, it would be very helpful to alleviate this problem.
3 votes -
Weave Schedule View
It would be helpful for Weave to follow the order of the schedule from our practice management software. Currently, Weave has it's own order, which can be a little disconcerting when looking at the schedule. In addition, our doctors run two chairs and the chairs are next to each other in our practice management schedule, but they are on the far left and far right sides in Weave. That means the doctors have to scroll back and forth to see their full schedule when looking at the Weave app.
2 votes -
Allow new or prospective patients to be sent forms in same way as existing patients
Right now the only way to send an individual who is not yet registered as a patient in Weave is by doing a manual message and pasting the link for the form or packet. Doing it this way does not report that the form has been sent in the forms dashboard in order for offices to know which new patients to follow up on their forms submission for. Since the majority of the people needing to be sent forms are new patients or prospective patients, there needs to be a way to send these individuals forms the same way existing…
1 vote -
Monthly Report for Sent/Received Text Messages in Text Connect
What department are you in?
SupportWhich Feature does this pertain to?
Text ConnectWhat area of the Feature?
Report to see text messagesWhat pain points/suggestions does the office have?
Is there a monthly report to see text messages that have been sent and received.3 votes -
Color Issues in Desktop App Update: Support Team Feedback
What department are you in?
SupportWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
Desktop AppWhat pain points/suggestions does the office have?
Office do not like the new update colors. They want to know how to change it back? User is color blind. Weave support provided different versions of links and asked to check but of no use2 votes -
tag missed call to assign followup
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
PhonesWhat pain points/suggestions does the office have?
Doctor wants to be able mark missed calls as "unread" and have the ability to tag calls/voicemails for certain users.1 vote -
Allow automated messages to filter by procedure type instead of appointment type with Opendental
Open dental creates unique appointments by allowing the office to select the exact procedure codes that will be performed instead of just scheduling general appointment types. This makes it difficult to utilize advanced filters when creating automated messages because it obligates the office to specifically select appointment types that have the exact procedures included in the description of the appointment showing in Weave. The appointment description showing in the Weave schedule shows the list of procedures by abbreviation and not by actual code, but when creating the appointment type it is the actual codes that are selected. The best solution…
1 vote
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