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  1. Call Queue feature

    PLEASE PLEASE PLEASE, we desperately need a call queue feature. We are spread very thin due to our high call volume. We are generally very pleased with Weave, but are looking for queue options.

    3 votes

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  2. Recall reminders population estimate

    Hello! I love being able to have so much control over the recall reminders, but I do get worried about sending them since I do not know how many patients will receive them. I think it would be cool to have an estimated number of patients that it would send to. I don't want to send too many recall reminders and flood my office.

    1 vote

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  3. Multi Phone line roll over

    We have 2 Drs in our clinic. One Dr likes his phone to be rolled over to his cell phone which causes the other Dr's phone to also roll over to him. When a new patient calls- we can't tell which line they called in on. Is is possible to have the two phone lines separate so we can roll only one number over?

    1 vote

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  4. New Statisitic

    Hello, I would love it if you made a statistic that gave us the number of calls answered and dialed per user and not by phone. This would really help with our receptionists statistics to see who is producing more with the phones. Please let me know if this feature is possible. Thank you :)

    1 vote

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  5. Emails to inform us of problems with Weave

    I would love to see an email go out to our office when you are experiencing problems and when you expect the problem to be resolved. I waited on hold for 56 mins today for someone to tell me that you are all aware. I am currently on hold again to speak with someone else about the matter. This is taking away value time from me serving our patients.

    1 vote

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  6. Added function to analytics

    Would strongly suggest to put in analytics or in the morning huddle: collections ( by this I mean: Dr S has only one patient the month of May, the treatment rendered is for 5000 dollars, but the patient only pays 3000 with his credit card and the rest will be collected from the insurance so the collection for that mth is 3000 and the production 5000.)
    By collections I do not mean what you have showing under the list page in the weave app--- which leads me to my second suggestion --- the name collection that can be found under…

    1 vote

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  7. data base instead of csv files

    New to your product, on-boarding has not ported my numbers so take this feedback as i am a novice. Finding out I can't edit patient info seems very limiting. They are telling me because my field is not covered I have to work by uploading a csv file daily. Not sure I want to have to do manual updates daily. that feels like a step back not a step forward. As a solution could Weave create a simple database for any customer that you dont fully supoport so we could edit each patient instead of daily csv updates? mybe add…

    1 vote

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  8. Revert Phone answer percentages

    exclude abandoned call numbers from calls answered and calls missed percentages

    1 vote

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  9. Patient ID

    When interfacing with Compulink software, the patient ID should be the patient account number, not the patient EHR number. You cannot perform a patient search using the EHR number. It is actually very difficult to find the patient EHR number as it is only accessible in the EXAM screen.

    1 vote

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  10. Reminder Option

    Can you please do phone call reminders as well.

    1 vote

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  11. Message Log Details

    For accountability, it would be very helpful to have an administrative message log so I can see who/when marked a message as read

    1 vote

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  12. Check In Kiosk

    A check in kiosk that integrates with our practice management software (Eyefinity EPM). This would help stream line the check in process to ensure accurate data entry for patients accounts and ability for them to sign required consent forms with visits.

    1 vote

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  13. Update for delay with I.M

    Having issues with incoming team messages. In order to view recent messages need to exit and log back in to view current messages. I've tried restarting and updating app which has NOT resolved this glitch.

    1 vote

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  14. Prescription Refill Tracking

    Be able to track how many people use the prescription refill option in the phone tree.

    1 vote

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  15. Chat Notifications on mobile device

    Need the option to turn off office chat notifications on mobile app. When we are using the office chat in the office our cells phones are receiving notifications.

    1 vote

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  16. update recall date in compulink

    We would love to have weave update compulink recall date.

    1 vote

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  17. random family name pops up when a patient calls

    1) Phone Team - Product Owner: If family members share the same mobile number within officemate, the weave phone will randomly select a first name (not the head of household/parent) and it looks like a 4 year old is calling the office.

    Below was my on boarders response:
    I asked our team about it and looked through all the examples. Since the families share a common number, usually it's the mobile and/or home, the call pop-up will choose from one of the names at random and popup. Right now, there isn't a way to tell it to just select the…

    1 vote

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  18. Glasses Notification

    In Revolution EHR, when a patient purchases multiple pairs of glasses, we will mark "received" on each pair as they come in and Solution Reach does NOT notify the patient that the glasses have arrived until we mark them Verified. We do that to keep track of where the jobs are in process, and we update the status and all their eyewear purchases once they all come in to verified, then they receive notification their glasses are ready. This helps keep patients from making multiple trips to the office. We would love the notification when glasses arrive only go out…

    1 vote

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  19. Save the Date for Crystal PM

    We use Crystal PM for our EMR software and I am looking for you guys to be able to implement the 'Save the Date' feature for Crystal users.

    3 votes

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  20. User reports

    I love reports! I'd love one that summarizes a user's hold time, active call time, number of calls answered etc....

    1 vote

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