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1460 results found

  1. Exploring API Integration with Weave for Asana and Trello

    What department are you in?

    Support

    Which Feature does this pertain to?
    Integrations

    What area of the Feature?
    API/iPaaS Platform system with Weave

    What pain points/suggestions does the office have?
    Working with a potential customer at a show, he wanted to know if we're looking at providing an API connection to pull information from Weave to send to Asana and Trello. He mentioned iPaaS Platform systems and the fact that we're already cloud-based. He's curious if that's something that we're looking at providing in the future.

    2 votes
    How important is this to you?
  2. Inactive status patients need reminders too please and thank you ;)

    We are an orthodontic practice who have many "inactive status" patients who call years after because of a broken or lost retainer who need to come in one time for an appointment and their status is not changing but they still need to get reminders of their appointments. We would also like the option of looking them up if we want to. Why is the option to toggle it on and off if we can't see them either way? :(

    1 vote
    How important is this to you?
  3. LEGAL ISSUE

    As of right now, there is a LEGAL issue which has been created from me transferring over to weave. I currently cannot use any of my consent forms. There is no functionality for the doctor to edit a field (i.e. put the procedure being done) then having the patient sign. The suggestion that was provided was I have the patient sign and then sent to me for review/edit. This is ILLEGAL. I cannot edit fields once the patient has signed. This is with literally every and any contract in the United States. I already had some patients question me why…

    1 vote
    0 comments  ·  Forms  ·  Admin →
    How important is this to you?
  4. Track individual sent messages

    Have a screen where you can see all your personal sent texts. I work with multiple people in a doctors office and when trying to reschedule appointments within multiple time slots it's hard to find my own texts in chronological order. Yes I could search their individual name but I wouldn't be able to see what time slot I offered to the previous person etc.

    2 votes
    How important is this to you?
  5. Notification for separate Parents

    I believe the feature for children notifications is underwhelmed.. i see it being beneficial for both parents to receive their children's appointment reminders, notifications, etc. Say example the parents are divorced, if only one parent is listed on the account for the children how would the other parent be in the loop? This seems to be somewhat of a flaw.

    1 vote
    How important is this to you?
  6. Customize family module for communication purposes

    The family module currently pulls according to what it shows in the office's PMS but sometimes the family will want a different person named as the Person of contact on behalf of their family. It would be wonderful if we could customize their family module in Weave! Especially so that when sending forms on behalf of a dependent through the patient profile you can influence who will actually be sent the link.

    1 vote
    How important is this to you?
  7. Feedback Forum

    to be able to login to feedback forum without having to post an idea first. That is a great way to keep customers coming back to check status and see other updates.

    1 vote
    0 comments  ·  Settings  ·  Admin →
    How important is this to you?
  8. Calendar/notes

    To have personal Calendar on Weave desktop app to be able to put in appointments or upcoming events. Also would like a "notes" bubble for us to put in needed info by each login

    1 vote
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?
  9. time stamp in eaglesoft

    Eaglesoft Time stamp date as to when appointments are confirmed/cancelled

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?
  10. More Departments

    Can we increase the number of Departments to 10? We are maxed out at 7 and need to add 2 more.

    1 vote
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?
  11. Add Specific Patient Selection to Desktop App's Bulk Messaging

    What department are you in?

    Support

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Filtering for Bulk Messaging in the Schedule

    What pain points/suggestions does the office have?
    We are able to select specific patients we want to send a bulk message to through the mobile app, but on the desktop app you can only filter by status, practitioners, operatories, and data sources.
    It would be beneficial to add the option to select specific patients on the desktop app as well rather than using the mobile app

    2 votes
    How important is this to you?
  12. Caller ID Confusion: Separate Personal and Work Numbers for Accurate Patient Identification

    What department are you in?

    Support

    Which Feature does this pertain to?
    Phones

    What area of the Feature?
    Patient Numbers

    What pain points/suggestions does the office have?
    The office has multiple groups of Patient that share the same work place and as such when they call in the caller ID is showing the wrong Patient. They want the options to have caller ID pick only from Personal or Work in Denrix

    2 votes
    How important is this to you?
  13. Auto delete landline text notifications ("Send failed: destination does not accept texts - check the number and try again")

    Our messages get so bogged down with auto replies like this. Then it takes our office staff 10+ min just to sort through the auto replies for the day and delete them. There's never a single one that i wish to keep for any reason. Mostly telemarketers and banks trying to get me to borrow money as a business owner. I would love to auto-archive these message to save our staff time/sanity during their day. As our practice grows it just gets worse.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?
  14. Allow online scheduling to show certain times for certain appointments

    When they select an appointment type, it will only show them appointment time slots for that type. Allow us to modify what appointment times are available for certain appointments.

    1 vote
    0 comments  ·  Schedule  ·  Admin →
    How important is this to you?
  15. Using schedule link for bulk and individual txt msgs

    We would like to use the schedule link in bulk texting and individual text.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?
  16. Prevent Sync Errors: Restrict Special Characters in Forms for OfficeMate Compatibility

    What department are you in?

    Support

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    Syncing/Answer Field catagories

    What pain points/suggestions does the office have?
    Office has OfficeMate, and also a few customers that accidentally put things in wrong answer fields (like phone number in middle name field), and would like to make it so special characters cannot sync to OfficeMate in wrong field, as it completely messes up Officemate/makes them unable to use Officemate (according to office).

    2 votes
    How important is this to you?
  17. Request for Temporary User Setup Without Personal Emails

    What department are you in?

    Support

    Which Feature does this pertain to?
    User Functionality

    What area of the Feature?
    Adding Users

    What pain points/suggestions does the office have?
    They want to set up temporary users and not have to use their personal email.

    2 votes
    How important is this to you?
  18. Bulk Payment Reminder Feature Suggested for Desktop App

    What department are you in?

    Support

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Payments

    What pain points/suggestions does the office have?
    Office is suggesting that we implement a feature where they can send a bulk reminder text to patients for payment links instead of having to do it one by one.

    2 votes
    How important is this to you?
  19. In-App Notice for Poor Internet Connection to Aid Users in Diagnosing Call Quality Issues

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Top of interface of the desktop app (and maybe mobile app, if feasible)

    What pain points/suggestions does the office have?
    Like many apps, it would be helpful to customer to have an in-app notice when the internet connection is poor and affecting app/phone usage. Doing so can help them connect understand that the call quality issues they're experiencing is tied to network performance and not hardware issues.

    2 votes
    How important is this to you?
  20. Title: Support Dept struggles to access full list of Wellness Form returns due to page limit in portal.

    What department are you in?

    Support

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    Wellness Forms: not Digital Forms

    What pain points/suggestions does the office have?
    Found in Portal<Customers<Wellness Forms, they cannot see more than 30/a couple pages of the returned Wellness Forms, and they see over 80 patients a day, so they aren't able to see all the returned Wellness Forms.

    2 votes
    How important is this to you?
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