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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1461 results found

  1. CSV file upload Logging

    It would great to be able to tell the dates and times for the CSV uploads so that the administrators in the practice could ensure things were updated properly.

    1 vote
    0 comments  ·  Data Sync  ·  Admin →
    How important is this to you?

  2. Notification: New Payment Received

    There should be a way to receive a notification when a patient completes a payment online in response to a weave text for payment. We sent text requests for payment occasionally, but we never know whether or not the patient has followed the link and paid unless we go to the weave admin portal and check. Some sort of notification or indication via email or directly in weave would be helpful in making sure that the patient's payment is promptly credited to their account.

    84 votes
    28 comments  ·  Payments  ·  Admin →
    How important is this to you?
    Started  ·  AdminSam Jenson (Product Manager, Weave) responded

    We're happy to announce that Weave now offers in-app notification for Weave payments. This new feature is only available in the New Weave Experience - the settings can be managed under Settings > Personal Settings > Notifications > Payments.

    We are also currently exploring some other updates to email notifications and in app notifications for payment activity, so stay tuned.

  3. Recent update notes

    I like a lot of things about the newest update. However, I wish that I could reposition the notification bubble. After using the software for so many years, I liked that it was located in the same spot and I'm frustrated by the move that seems to make no sense.
    Also, previous versions allowed you to group notifications in to a summary and I haven't figured out how to make that happen with this update. It is kind of annoying to have to dismiss all notifications individually.

    16 votes
    6 comments  ·  Settings  ·  Admin →
    How important is this to you?

  4. Uploading attachments to more than just Weave Chat

    Can we add features to upload attachments within Weave Chat, Weave Email, and the Weave Support Chat?

    This way we can send items directly to clients and/or show your tech support exactly what things look like on our screen when we have issues.

    It looks like this issue is partially planned through Weave Chat, but having the feature within all 3 of Weave Chat, Weave Mail, and Weave Support Chat would be best.

    12 votes
    Planned  ·  1 comment  ·  Email  ·  Admin →
    How important is this to you?

  5. Weave-PMS Sync Status

    I would like to be able to see confirmation of the most recent sync between my practice management software and Weave's database. I recently upgraded Dentrix from 5.2 to 7.3 and didn't know that Weave had stopped syncing a week ago. I only discovered this by luck when texting a patient and wondering why his name was not showing up, just his number. I would like to either be able to see this last sync data on the app (desktop or ios), on app.getweave.com, or on the server. In addition or alternatively, an automated email to us saying "Weave has…

    2 votes
    1 comment  ·  Data Sync  ·  Admin →
    How important is this to you?

  6. Allow managers/owners access to team chat

    I think the weave app should have a feature that allows office managers/owners to view the team chat of any employee. While we love weave and initially loved the idea of the team chat as we thought it could help employees communicate business matters, we have run into some problems where the chatting feature is being misused by staff which goes against our office computer policies. Currently, there is no way to prove misuse. I think it would be great if owners/managers/admins had this capability. It is something we've already reached out to Weave to see if it could be…

    28 votes
    Added to Backlog  ·  5 comments  ·  Chat  ·  Admin →
    How important is this to you?

  7. Custom naming fields for CSV Upload

    Fields currently available for CSV upload, the majority are not applicable to Veterinary Practices. Please allow for custom display mapping.

    1 vote
    0 comments  ·  Data Sync  ·  Admin →
    How important is this to you?

  8. Dentrix Auto Dial

    Dentrix has an auto-dial feature that allows us to click on a phone number to be automatically dialed on our phones. This Dentrix feature does not work with Weave. It would be a major time saver when reaching out to our overdue recall patients.

    2 votes
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?

  9. WebChat

    Webchat - A Webchat feature would be nice

    6 votes
    Planned  ·  1 comment  ·  Desktop Client  ·  Admin →
    How important is this to you?

  10. Automated phone call reminders

    It would be nice for patients to have the option for an automated phone call appointment reminder.

    131 votes
    34 comments  ·  Admin →
    How important is this to you?

  11. Customize reminder preferences per patient

    We like to adhere to our patients needs. Can we improve the system to have an option to specifically send one patient 3 appointment reminders and another patient 1 appointment reminder? Some patients feel like there are to many reminders they receive.

    81 votes
    8 comments  ·  Admin →
    How important is this to you?

  12. E-mail patient history

    Please consider maintaining history of all e-mails sent to each patient, just like there is a history of all text messages sent to/from each patient.

    14 votes
    1 comment  ·  Admin →
    How important is this to you?

  13. Text Auto-reminder to take medication prior to appointment. (aka pre-med)

    We would like the ability to create a pre-appointment reminder to take their pre-appointment medication. We would especially like it to say what types of meds the patient needs to take.

    This would be different from advanced filters because it'd be triggered by the option "needs pre-med" in the PMS. including the potential for a variable of "medication" so they can list out something like "please remember to take [medication] 2 hours before your appointment"

    It would be great if you could find a way that your system would recognize patients that required a pre-med and then would send and…

    117 votes
    Added to Backlog  ·  22 comments  ·  Auto Email Reminders  ·  Admin →
    How important is this to you?

  14. Weave's pat profile section

    Would be an added bonus if on the patient weave profile where the appt status is, the date is there but not the time so add the time please!! Would be nice to be able to edit that profile area too. We don't use the bal/insurance/payments so if we could be able to remove them like we can with the 'widgets' that would help streamline the view :)
    You all are doing great!!!

    thank you

    0 votes
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  15. Missed call text over holiday

    Hello. The options for communicating with patients over the Holidays are very helpful. Thank-you. It would be nice to be able to have an option to have the "closed" missed call text to go out without having to change our office hours to closed and then change it back when we return. Thank-you

    0 votes
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?

  16. SMS Emergency Word Recognition

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Inbound SMS triggers

    What pain points/suggestions does the office have?
    The office would like when patients text in about an emergency that is would trigger an alert to their personal numbers, similar to VM notifications. Something that would allow them to be able to get to urgent messages without having to check their messages over the weekend. Specifically, she would like the system to be aware of any phrasing that could indicate an injury or problem without having to let their patients know that they have to use…

    0 votes
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  17. Not overriding family file

    Patients that have the same number as another patient (elderly or minors) is rewriting the family file and appointments for the patient. I think it should not do this. It should go by the name or chart number not the phone number.

    0 votes
    0 comments  ·  Forms  ·  Admin →
    How important is this to you?

  18. User level addition

    I need to be able to give staff members the ability to edit the phone tree/media without being able to edit/delete/listen to call recordings.

    0 votes
    0 comments  ·  Settings  ·  Admin →
    How important is this to you?

  19. LISTS NOT HELPFUL

    We really would love to be able to filter the reminder lists to only ONE or TWO of our recall options. I am looking at a list full of people that need xrays, but were just in and ACTUALLY DON'T need an appointment, therefore creating more work for me. I can NOT rely on the list. I have to double check EVERY single patient before I send the text....NOT HELPFUL.

    0 votes
    0 comments  ·  Lists  ·  Admin →
    How important is this to you?

  20. Choose whose name is shown on a notifications/calls/texts depending on patient status

    The following was texted to me by Alison from The Creaghe Crew, Location ID: 36391169-009f-4b60-a3ab-1bd39e62c8d4

    "That brings up another question. We have patients, especially kids and old people that use the cell number of their child/kid. We have had it happen that the parent dies or the kid moves away and then when the cell owner (who is still an active patient) calls us, their dead mother's name comes up even though they are inactive. Example mother and daughter. Mother is inactive and whenever daughter calls the name that pops up is the mother's name who is deceased I have…

    0 votes
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?
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