Desktop App
1138 results found
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Make voicemails actionable
user wishes to have a tool that reflects the action that has been taken in response to voicemails so that they can be sure they're responding to callers appropriately and reduce visual clutter
13 votes -
Call queue monitor
visual monitoring tool that will allow the user to see callers who are entering and leaving their queue, as well as how long they have been in the queue
12 votes -
Call Pop enhancements
requested improvements/changes to call pop
26 votes -
VMO/Forward Toggle (Fast Overrides)
We want to have the VMO toggle brought back. It is very ineffective to constantly have to make a new override whenever we want to put the phones going straight to voicemail for lunches. We have our lunches at different times. Bring this feature back.
6 votes -
Please Fix this Bug "Notifications Disrupted"
At least a few times a day, our desktop app gets a yellow exclamation point in the top left corner, and says "notifications disrupted". In order to make it go away, we have to restart the app. I've contacted support twice, to no avail. If we don't restart the app, we don't get any notifications.
1 vote -
Go back to Quick Fill 1.0 / Lost patient list with 2.0
I HATE the new Quick Fill 2.0. I've lost my entire list of patients. Now when I use quick fill it brings up my entire list of patients. I only want to have those that I add to it. I want to go back to Quick Fill 1.0.
5 votes -
Customize color for desktop app
This new color scheme you've chosen is incredibly painful to look at long term. If we had an option to change it, even if just back to the original aqua, it would be better.
24 votes -
send reviews to multiple people at once
send reviews to multiple people rather than just one at a time. this was a feature but it has been removed after an update. very annoying to have to send the reviews out individually
2 votes -
Analytics too basic
Analytics under weave is not as detailed as we would like it to be. We are a multi department office with several extensions. Analytics is too basic and not completely accurate in my opinion. It looks like we are missing calls, but they are going to new patient voicemail. Also we cannot check missed and abandoned calls in each department. It just shows it as a whole.
3 votes -
Payment Writebacks as Insurance Payments
Right now, any payment processed through Weave writes back as an "account payment." There is no way for it to distinguish between a patient payment vs an insurance payment. Adding a button for "Insurance Payment" after clicking "payment" would be extremely helpful. After clicking this button, we should get credit card info prompts, as well as a claim number prompt. Ideally this writes back to Eaglesoft, or other practice management softwares, as payment type: Insurance Payment, Description: Claim number XXXX.
2 votes -
List all patients with that phone number in active call screen
When a call comes in, it would be helpful if Weave listed all patients with that number. Weave doesn't always select the correct patient so a list allowing us to select the correct patient and therefore see the correct information would save us a lot of time.
1 vote -
Team Chat: Reply to a Thread
for the Team Chat-- I wish there was an option to reply to certain messages within the team chat so that person knows we are responding to them specifically.
6 votesThis is already under consideration. Thanks for your feedback!
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1 vote
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New Integration: OpenEMR
My office uses Weave, and we love it. The only setback is that it currently does not integrate with OpenEMR. Integrating with OpenEMR would make our lives and jobs so much easier. I hope you really consider integrating with OpenEMR. Thank you
3 votes -
Update the look of Insurance Verification!
I would really love to have the insurance verification to look like how it does in the weave help videos. Its really disappointing because when we were looking at weave at MidWinter they showed us the insurance verification like the videos and ours looks nothing like it. The guy knew we had Eaglesoft and did not mention it wouldnt look how his does. The one you guys show in the videos is way better than the one we use. It would be 1000% better if you guys had them look like that. Please please please update it!
1 vote -
Forms update or create records in Dentrix with changeable fields through website
Currently patient information keyed in from forms use the First Name, Last Name, Birthdate, and phone number to check the Dentrix data base to determine if the patient exists or is a new patient. This will create duplicates in the Dentrix system because Last names change (Marriage), Phone numbers change through the years, therefore an existing patient will not be found in Dentrix, creating a duplicate family file instead of updating the file of an existing patient. Can we please change these fields to a look up of First Name, Birthdate, and Social Security Number? These are pretty static fields…
1 vote -
I AM GOING CRAZY!!!!!!!!!!!!!!!!!!!!!! THE NEW WEAVE INTERFACE IS SCREWING WITH MY WORKDAY!!!!
I DOWNLOADED THE NEW WEAVE INTERFACE FROM A SUGGESTION BY NATE NELSON YESTERDAY AND IT IS CURRENTLY MAKING ME GO INSANE!!!!!!!!!!!!! EVERYTIME A CALL/TEXT/EMAIL/FAX COMES IN ON THE POP UP MY CURSOR LEAVES WHATEVER I AM DOING AND GOES TO WEAVE!!!!!!!!!!!!!!!!!!!! I HATE IT!!!!!!!! IT AM IN THE MIDDLE OF A CHART NOTE, TAKING A DICATION FROM THE DOCTOR, WRITING AN EMAIL, DOING MY JOB AND THE CURSOR LEAVES AND GOES TO WEAVE. I HAVE BEEN IN THE MIDDLE OF MAKING IMPORTANT NOTES AND THE CURSOR DISAPPEARS AND I AM NOT TYPING ANYTHING. INCLUDING JUST NOW ON THIS MESSAGE. AHHHHHHHHH!!!!!!…
1 vote -
Manage Direct Messaging Capability at User Level
Manage Direct Messaging Capability at User Level - ability to turn on or off this function in User Management. Would like capability to turn it off if needed and the ability to audit text messaging between team members either thru the desktop app or via some reporting capability.
1 vote -
Time in 24-hour format
For setting like Office Hours, either use a 24-hour format or allow users to choose that format to avoid AM/PM mistakes.
2 votes -
Want to be able to respond to weave reviews.
Want to be able to click on a weave review and respond to it like a FB or Google review.
2 votes
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