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  1. option to adjust time duration for time out

    Hello. Happy customer here!

    We have 11 staff in the office with 12 computers with Weave. We have been experiencing Weave logging out automatically after few hours. Our office texts our patient every 45 minutes. Sometimes texting our patients few minutes early helps when we are running behind. So, not having to log in again and waiting for it to load helps when patients are waiting to come in (We have all our patients wait in their cars).

    Can we have an option to adjust security time out feature please? It will help our office routine without interruption.

    Thanks for…

    6 votes

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    2 comments  ·  Desktop Client  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


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    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  2. template/auto-fill for fax cover sheet

    Office would like to be able to setup a fax coversheet that will automatically fill whenever they setup a new fax to send.

    2 votes

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    0 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Add animated gif to automated birthday reminders

    Staff wants to do something fun for patients and the automated text messaging for birthdays, for us to be able to create a gif and add to the automated birthday reminders

    2 votes

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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  4. More Efficient

    When we use lists to do recall texts, there are several things that are frustrating. 1- If I text someone that they are past due for their cleaning, it will shoot me back up to the top of the entire list and no longer have the filter listings I had in place. 2- The filters are not always accurate so I still have to investigate if they are truly past due. If I have a filter that I only want prophy, I still get a mix of srp, new patients, etc.

    It would be so awesome if the recall usage…

    5 votes

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  5. Removing Tag automatically once a text message conversation has been marked complete

    It would be very helpful to have the tag that we assign to a patient's text message conversation removed automatically at the end of each conversation because it won't always be the same TAG for that patient and it gets confusing to know whether something is really for a particular person or not

    6 votes

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    0 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Forms Customization

    With the new forms addition, the function to edit the text/font would allow us to customize emails to make them look less like "Spam." We could use the company logo on the forms on the email as well to make the email more professional.

    3 votes

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    Request Received  ·  0 comments  ·  Forms  ·  Flag idea as inappropriate…  ·  Admin →

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  7. We need to be able to text a filtered group of patients-Solution Reach offered this-we used it to fill same day cancellations and need this!

    This is a necessary option for communicating with a specific group of people on an urgent matter such as filling our schedule. I can't believe this is not an option. This is really necessary in an environment where most offices are running with limited staff, we would be able to fill any empty appointments in a few minutes by sending a group text to recall patients stating we have an opening at such and such time today and asking them to respond to the text-our patients appreciated it

    3 votes

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  8. Message templates on phone app

    It would be very helpful if the message templates were available when using the app on a phone. Several of our staff use phones exclusively, and access to those templates would increase their productivity and consistency.

    2 votes

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  9. Take out inactive members from birthday wishes

    The happy birthday messages are sent to all patients, including inactive as the default setting. The default setting should not include inactive. We have had family members upset that they have received best wishes for their family members who are marked deceased in our EMR.

    4 votes

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  10. Phone Display after hold and Options after connected

    1. Please allow the phone (Yealink) to display the original phone number/name of the person who called before they were put on hold. What displays now after call is put on hold is Park 6001 and is not helpful. 2. When calling out, please allow the display to continue to show the numbers pushed after the phone is connected. This allows us to see what selections were made while selecting from an automated system. Thank you!
    2 votes

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  11. Make the forms link a hyperlink in e-mails

    When I sent forms via e-mail they have to copy and paste the link, it does not show up as a hyperlink. Please fix this.

    2 votes

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  12. Updated Analytics ideas (Phone tree)

    We would like to have an updated analytics report to identify what option the phone callers are pressing in the phone tree. Also, If playing a media file when that option is pressed in the phone tree, can be identified as an answered call and not a missed call.

    We are trying to identify our missed calls, and it is quiet difficult now with a phone tree when we can not identify where the call went to, and those robot calls that do not press any buttons, still show as a missed call. Are we potentially missing patients who need…

    3 votes

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  13. Broken hygiene appointment fill in

    Lighthouse has a great feature that automatically generates a patient list (off of continuing care) for contact to fill in broken hygiene appointments. It is a fantastic feature that makes filling hygiene openings very efficient.

    1 vote

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    Planned  ·  1 comment  ·  Schedule  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Recall SMS Feature

    At this point, recall reminders are available to set based on last "recall appointment" which is very general to use in most general dental offices for hygiene recall.
    But we are Orthodontic specialist office, and we have few different type of recalls by patient's age and status. It will be very useful if recall can be also set by patient's status type.

    1 vote

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  15. Edit button for After hours recording

    I work in a dental office that has two doctors. When they are on call, they take call for one to two months at a time. Right now I have to remember to do voicemail override for the new doctor that is on call this month. This is really not convenient and easy to forget! We are not an office that would benefit from the phone tree as we do not want our patients to have to press buttons to get to a person or to realize they may now have the doctors personal cell #. My idea is that…

    1 vote

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  16. preferred name

    A preferred Name tag needs to be added to the list of options when creating a New Message Template. Currently, the only option in this area is 'First Name' unlike in the recall area where 'Preferred Name' IS an option.

    1 vote

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  17. print schedule

    It would be nice to be able to print the schedule list

    1 vote

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  18. self pay vs insurance

    while the insurance verification is great it would be nice if it could recognize patients who do not have insurance instead of tagging them with "investigate"

    1 vote

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  19. Save Filters on Overdue Patients List

    It would be SO helpful and time-saving if you could save the filter settings for the overdue patients list. We only want to check patients who are overdue for cleaning, but the list includes all xrays and you have to manually and individually select each option EVERY SINGLE time you open the list, even when you're just coming back from texting an overdue patient from that list.

    1 vote

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  20. Please be compatible with Chrome

    Please please please make a mobile desktop app that is compatible with Samsung Chromebook. As an office manager I desperately need the app and cannot on my new computer

    1 vote

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