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1146 results found

  1. Change office hours

    There need to be ability to have multiple exceptions. Many have varying office hours by week. Being able to set hours by the month and custom open or closed days. Seems like this would be common sense. This should be something an office can set once and not have to go in and adjust weekly.

    For example summer hours vs winter hours. One should be able to schedule this change and have it happen automatically. Along with this would be the change back from winter to summer hours.

    Same with open or closed Fridays, If an office is open every…

    2 votes

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  2. More super admin ability to change user info

    Super admin should be able to edit all users information. For example changing names as different persons come in and out of the office. We have some generic emails we use for the front desk or office so team members don't have to use personal emails.

    None of this information shouldn't be able to be changed, Name, phone number, email.

    1 vote

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    1 comment  ·  Settings  ·  Admin →
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  3. Initials on actionable to all for text messages

    As an administrator it would be nice to be able to see who moves text messages from actionable to all. We have had a few instances where the message is marked completed and moved to all but the client was not fully helped.

    2 votes

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  4. Send notifications when a forwarded voicemail arrives in the voicemail box.

    Send notifications when any kind of new voicemail arrives in the voicemailbox, including forwarded voicemails.

    2 votes

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    1 comment  ·  Phones  ·  Admin →
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  5. Appointment & Recall Reminder email customization

    The call to action button in reminder emails should be customizable.
    If not, then the email sent to offices confirming or requesting the appointment should be editable as a template for the office or when the customer responds.

    There are not enough details in the return email to the office to identify who is requesting the appointment, what kind of appointment, etc.

    ref. s00263340

    2 votes

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  6. mobile app for clients to request prescription, appointments, take pics of pet, access vaccine history

    mobile app for clients to request prescription, appointments, take pics of pet, access vaccine history

    all in one location sort of like vet2pet but through weave

    1 vote

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    1 comment  ·  Desktop Client  ·  Admin →
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  7. to do list

    I would love a to do list that I can assign to different team members that they can check off once they completed the task. Please please please!!!

    1 vote

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    0 comments  ·  Lists  ·  Admin →
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  8. auto messaging technical error with Eaglesoft

    Within Eaglesoft we have several patients who are linked together, whether they're husband and wife, parent and children or adult and elderly parent. Weave is supposed to be pulling the "cell phone" number for the text message reminders but there have been times where weave is showing they are texting the opposite person of who it was actually sent to.. for i.e.: text reminder was sent to wife's "cell phone" correctly for appointment reminder but weave shows the text was sent under the husband's name. Please have Weave only pull from the "cell phone" column for text messages automatically or…

    1 vote

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    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
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  9. Test Auto-Messaging Email

    I would love to see the option to send test emails for auto-messaging. It is critical to know how something will appear to a client . The preview feature is nice but there is no guarantee that the recipient's email will be formatted the same way.

    1 vote

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  10. Handouts w/o responses needed from the patient

    FORMS. We would like to send handouts to patients which are only for information purposes and will not need a response from the patient. Could you make it bypass the pass-code entry and eliminate the screen asking to choose between Auto-fill or manually-fill. This confuses the patient and they wont proceed further in order to view the form/handout.
    Thank you!

    1 vote

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    0 comments  ·  Forms  ·  Admin →
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  11. Please fix Weave Voicemail menu.

    Please, PLEASE fix the menu for checking Voicemail messages. It is very frustrating and time consuming to deal with. Happens whether we have only 10 voicemails or 40. Whenever you click on a voicemail to view the transcript or see more information, the screen autoscrolls up and down on it's own, registers as if you clicked on another voicemail no where near the one you want to open. When you delete a voicemail, it will load the transcript from an unrelated message into another voicemail that has nothing to do with it. It's just very time-consuming to check Voicemails this…

    1 vote

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    0 comments  ·  Phones  ·  Admin →
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  12. Call History Clearing

    In the desktop app and mobile apps please allow users to archive calls similar to the way texts are handled. This will not only clear visual distractions but will allow up to empty the "inbox".

    Or, once a missed call is returned, create an indicator to show it was returned or a way to create an internal note on the thread would be helpful as well.

    1 vote

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    0 comments  ·  Phones  ·  Admin →
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  13. contact group

    Please enable Weave to create patient lists by certain filters in the contact fields. For example, if there was a specific field in each contact called "List Tag, etc" we could label a certain group of patients by filter to send messages to without running a report every time from our EHR.

    1 vote

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  14. Template Autofill - Pet's Name

    When creating templates for text messages to clients, one of the autofill options is "pet's name," which automatically selects the first listed patient or "pets' names," which lists every pet. However, since most clients have more than one pet, it would be nice to be able to message from a selected pet (instead of just the client) so that it could autofill their specific name.

    2 votes

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  15. fax, dynamic pdf

    Dynamic fax.
    Once I edit a pdf and save it, it should just send. I shouldn't have to go through to print it and scan it to send.

    2 votes

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    0 comments  ·  Fax  ·  Admin →
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  16. 2 votes

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  17. Order Ready for Contact Lens. Add an order type for trials.

    Currently, the Order Ready Auto Message feature has only two types available: Glasses and Contacts. We use Revolution EHR. For contact lens orders, we have regular orders and trials orders. It would be beneficial to add an order type for the trials so we can send specific instructions. Sometimes, patients need to set an appointment first, especially for first-time users.

    1 vote

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  18. reminder day before for early appointments

    Currently the "same day" reminders go out 2 hours before the appointment, When the patient has a 7 am appointment its tough to get a reminder at 6:30 ( that seems to be the earliest time allowed ) It would be great to have appointment reminders for the 7 am's sent at 6pm the night before.

    1 vote

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    0 comments  ·  Text Messaging  ·  Admin →
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  19. OS Integrated Calling

    Most other phone systems allow OS integration for click to call on any phone number. Weave should add the option to be the default phone dialer for the OS.

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  20. Email History

    Just like how you can see all the text messages being sent to a patient. We need one for emails too. We need to see the actual email being sent with the date stamp, time stamp, who sent it, and was it deliver or not.

    1 vote

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    Started  ·  0 comments  ·  Email  ·  Admin →
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